Dell™ DX6000 Systems Hardware Owner’s Manual
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2010 Dell Inc. All rights reserved.
Contents 1 About Your System . . . . . . . . . . . . . . . . . Accessing System Features During Startup 11 . . . . . . 11 . . . . . . . . . . 12 LCD Panel Features . . . . . . . . . . . . . . . . . . . 14 Home Screen . Front-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . 16 . . . . . . . . . . . . . . . . . . . . . 16 Setup Menu View Menu . . . . . . . . 18 . . . . . . . . . . 19 . . . . . . . . . . . . . . . . . 21 .
2 Using the System Setup Program and UEFI Boot Manager . . . . . . . . . . . . . . . Choosing the System Boot Mode . . 57 . . . . . . . . . . . . 57 Entering the System Setup Program . Responding to Error Messages . . . . . . . . . . 58 . . . . . . . . . . 58 Using the System Setup Program Navigation Keys . . . . . . . . . . . . . . . . . . 58 . . . . . . . . . . . . . . . . . . 59 . . . . . . . . . . . . . . . . . . . . 59 System Setup Options Main Screen Memory Settings Screen . . . .
iDRAC Configuration Utility . . . . . . . . . . . . . . . . . . . . 77 . . . . . . . . 79 . . . . . . . . . . . . . . . . . . 79 . . . . . . . . . . . . . . . . . . . . 79 Entering the iDRAC Configuration Utility . 3 Installing System Components Recommended Tools Inside the System 76 Front Bezel (Optional) . . . . . . . . . . . . . . . . . . 81 Removing the Front Bezel . . . . . . . . . . . . . 81 Installing the Front Bezel . . . . . . . . . . . . . . 82 . . . . . . . . . . . . . . . .
Installing the Power Supply Blank Internal SD Module . . . . . . . . . 92 . . . . . . . . . . . . . . . . . . . 92 Installing the Internal SD Module . . . . . . . . . 92 Removing the Internal SD Module . . . . . . . . . 94 . . . . . . . . . . . . . . . . . 94 Internal SD Flash Card . . . . . . . . . 94 . . . . . . . 95 . . . . . . . . . . . . . . . . 95 . . . . . . . . . . . . . . . . . . .
Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 . . . . . . . . . . . . . 109 Removing the Optical Drive Installing the Optical Drive 109 Integrated Storage Controller Card . . . . . . . . . . . 112 Removing the Integrated Storage Controller Card . . . . . . . . . . . . . . . . . . . 113 Installing the Integrated Storage Controller Card . . . . . . . . . . . . . . . . . . . 113 . . . . . . . . . . . . . . . . . . . . . . 116 RAID Battery .
Removing Memory Modules Processors . . . . . . . . . . . . 137 . . . . . . . . . . . . . . . . . . . . . . . . 138 Removing a Processor . . . . . . . . . . . . . . . 138 Installing a Processor . . . . . . . . . . . . . . . 141 . . . . . . . . . . . . . . . . . . . . . . 143 System Battery . . . . . . . . . . . 143 . . . . . . . . . . . . . . . . 145 Replacing the System Battery Control Panel Assembly . . . 145 . . . . 145 . . . . . . . . 147 . . . . . . . . .
Troubleshooting a NIC . Troubleshooting a Wet System 158 . . . . . . . . . . . . . Troubleshooting a Damaged System . . . . . . . . . . 159 Troubleshooting the System Battery . . . . . . . . . . 160 . . . . . . . . . . . . 161 Troubleshooting Power Supplies . . . . . . 161 . . . . . . . . . . . . . . . . . 162 Troubleshooting System Cooling Problems . Troubleshooting a Fan . Troubleshooting System Memory . . . . . 166 . . . . . . . . . . . 167 . . . . . . . . . . . . . .
Using the Custom Test Options . . . . . . . . . . . . . Selecting Devices for Testing . . . . . . . . . . . 175 Selecting Diagnostics Options . . . . . . . . . . . 175 Viewing Information and Results . 6 Jumpers and Connectors System Board Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Board Connectors . . . . . . . . . . . . . . . . SAS Backplane Board Connectors . . . . . . . . . . . Expansion-Card Riser-Board Components and PCIe Buses . . . . .
1 About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 57. Enters System Services, which opens the Unified Server Configurator from which you can access utilities such as system diagnostics. For more information, see the Unified Server Configurator user documentation.
Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators 1 2 3 4 5 6 7 8 9 10 Item Indicator, Button, or Connector 1 Information tag 12 About Your System Icon Description A slide-out label panel for system information including the Express Service tag, Embedded NIC1 MAC address, and iDRAC6 Enterprise card MAC address.
Item Indicator, Button, or Connector 2 Power-on indicator, power button Icon Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. When the system bezel is installed, the power button is not accessible. NOTE: When powering on the system, the video monitor can take up to 25 seconds to display an image, depending on the amount of memory installed in the system.
Item Indicator, Button, or Connector 7 LCD panel Icon Description Provides system ID, status information, and system error messages. The LCD lights blue during normal system operation. The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text. NOTE: If the system is connected to AC power and an error has been detected, the LCD lights amber regardless of whether the system has been powered on.
Figure 1-2. LCD Panel Features 1 2 3 4 Item Buttons Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor. 3 Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed. • Press again to stop. • Press again to return to default scrolling speed. • Press again to repeat the cycle. 4 System ID Turns the system ID mode on and off.
From the Home screen, press the Select button to enter the main menu. See the following tables for information on the Setup and View submenus. Setup Menu NOTE: When selecting an option in the Setup menu, you are asked to confirm the option before you can continue. Option Description DRAC Select DHCP or Static IP to configure the network mode. If Static IP is selected, the available fields are IP, Subnet (Sub), and Gateway (Gtw). Select Setup DNS to enable DNS and to view domain addresses.
Option Description Number Displays the Asset tag or the Service tag for the system. Power Displays the power output of the system in BTU/hr or Watts. The display format can be configured in the “Set home” submenu of the Setup menu (see "Setup Menu" on page 16). Temperature Displays the temperature of the system in Celsius or Fahrenheit. The display format can be configured in the “Set home” submenu of the Setup menu (see "Setup Menu" on page 16).
Hard-Drive Indicator Patterns for RAID Figure 1-3. Hard-Drive Indicators 1 1 drive-activity indicator (green) 2 2 drive-status indicator (green and amber) Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Identify drive/preparing for removal Off Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied. Drives are not ready for insertion or removal during this time.
Drive-Status Indicator Pattern (RAID Only) Condition Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Back Panel Features and Indicators Figure 1-4. Back Panel Features 1 15 14 2 13 12 4 3 11 Icon 5 9 10 8 6 7 Item Indicator, Button, or Connector Description 1 PCIe slot 1 PCI Express (Generation 2) x4-link expansion slot (full-height, 30.99-cm [12.
Item Indicator, Button, or Connector 4 PCIe slot 4 PCIe x8-link Gen 2 expansion slot (fullheight, 24.13-cm [9.5"] length) 5 power supply 1 (PS1) 870-W or 570-W power supply 6 power supply 2 (PS2) 870-W or 570-W power supply 7 system identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack.
Power Indicator Codes An LED indicator on the power button indicates when power is supplied to the system and the system is operational. Redundant power supplies have an indicator that shows whether power is present or whether a power fault has occurred. • Not lit—AC power is not connected. • Green—In standby mode, indicates that a valid AC source is connected to the power supply and that the power supply is operational.
Figure 1-5. Power Supply Status Indicator 1 1 power supply status NIC Indicator Codes Figure 1-6.
Indicator Description Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network link at 1000 Mbps. Link indicator is amber The NIC is connected to a valid network link at 10/100 Mbps. Activity indicator is green blinking Network data is being sent or received. LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL).
• Power cycle—Turn off the system and disconnect it from the electrical outlet, wait for approximately ten seconds, reconnect the power cable, and restart the system. NOTE: The following LCD status messages are displayed in the Simple format. See "Setup Menu" on page 16 to select the format in which the messages are displayed. Table 1-1. LCD Status Messages Code Text Cause Corrective Actions E1000 Failsafe voltage error. Contact support.
Table 1-1. LCD Status Messages (continued) Code Text Cause Corrective Actions E1211 RAID Controller battery failure. Check battery. RAID battery is either missing, bad, or unable to recharge due to thermal issues. Reseat the RAID battery connector. See "Installing a RAID Battery" on page 116 and "Troubleshooting System Cooling Problems" on page 161. E1216 3.3V Regulator failure. Reseat PCIe cards. 3.3V voltage regulator has failed. Remove and reseat the PCIe expansion cards.
Table 1-1. LCD Status Messages (continued) Code Text Cause Corrective Actions E122E On-board regulator failed. Call support. One of the on-board voltage regulators failed. Remove AC power to the system for 10 seconds and restart the system. E1310 Fan ## RPM exceeding range. Check fan. RPM of specified fan is outside of the intended operating range. E1311 Fan module ## RPM exceeding range. Check fan.
Table 1-1. LCD Status Messages (continued) Code Text E1418 CPU # not detected. Check CPU is seated properly. Cause Corrective Actions Specified processor is missing or bad, and the system is in an unsupported configuration. Ensure that the specified processor is properly installed. See "Troubleshooting the Processor" on page 172. Processors are in an E141C Unsupported CPU configur- unsupported configuration. ation. Check CPU or BIOS revision. E141F CPU # protocol error. Power cycle AC.
Table 1-1. LCD Status Messages (continued) Code Text Cause Corrective Actions E1614 Power Supply Specified power supply has See "Troubleshooting # (### W) failed. Power Supplies" on error. Check page 161. power supply. E1618 Predictive failure on Power Supply # (### W). Check PSU. A power supply fan failure, See "Troubleshooting an over-temperature Power Supplies" on condition, or power supply page 161. communication error has caused the predictive warning of an impending power supply failure.
Table 1-1. LCD Status Messages (continued) Code Text Cause Corrective Actions E1629 Power required > PSU wattage. Check PSU and config. The system configuration requires more power than the power supplies can provide, even with throttling. Turn off power to the system, reduce the hardware configuration or install higher-wattage power supplies, and then restart the system. E1710 I/O channel check error. Review & clear SEL. The system BIOS has reported an I/O channel check.
Table 1-1. LCD Status Messages (continued) Code Text E1712 PCI system error on Bus ## Device ## Function ## PCI system error on Slot #. Review & clear SEL. Cause Corrective Actions The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 170.
Table 1-1. LCD Status Messages (continued) Code Text E1716 Chipset IERR Bus ## Dev ## Function ##. Review & clear SEL. Cause Corrective Actions The system BIOS has reported a chipset internal error that resides in bus ##, device ##, function ##. Check the SEL for more information, and then clear the SEL. Remove AC power to the system for 10 seconds, and restart the system. If the problem persists, see "Getting Help" on page 189. E1717 CPU # internal error. Review & clear SEL.
Table 1-1. LCD Status Messages (continued) Code Text Cause E1810 Hard drive ## The specified hard drive fault. Review has experienced a fault. & clear SEL. Corrective Actions See "Troubleshooting a Hard Drive" on page 168. E1812 Hard drive ## The specified hard drive Information only. removed. has been removed from the Check drive. system. E1A11 PCI Riser hardware & configuration mismatch. Reconfigure. PCIe risers are not configured correctly.
Table 1-1. LCD Status Messages (continued) Code Text Cause E1A1D Control panel USB cable to the control USB cable not panel is missing or bad. detected. Check cable. Corrective Actions Reseat the cable. If the problem persists, replace cable. If the problem persists, see "Getting Help" on page 189. E2010 Memory not detected. Inspect DIMMs. No memory was detected in Install memory or reseat the system. the memory modules.
Table 1-1. LCD Status Messages (continued) Code Text Cause Corrective Actions E2015 DMA Controller failure. Power cycle AC. DMA controller failure. Remove AC power to the system for 10 seconds and restart the system. E2016 Interrupt Controller failure. Power cycle AC. Interrupt controller failure. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 189. If the problem persists, see "Getting Help" on page 189.
Table 1-1. LCD Status Messages (continued) Code Text Cause Corrective Actions E201A SuperIO failure. Power cycle AC. SIO failure. Remove AC power to the system for 10 seconds and restart the system. E201B Keyboard Controller error. Power cycle AC. Keyboard controller failure. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 189. If the problem persists, see "Getting Help" on page 189.
Table 1-1. LCD Status Messages (continued) Code Text Cause E2021 Incorrect Incorrect memory memory configuration. configuration. Review User Guide. Corrective Actions Check screen for specific error messages. See "Troubleshooting System Memory" on page 163. E2022 General failure during POST. Check screen message. General failure after video. Check screen for specific error messages. E2023 BIOS unable to mirror memory. Check DIMMs.
Table 1-1. LCD Status Messages (continued) Code Text Cause Corrective Actions I1910 Intrusion System cover has been detected. removed. Check chassis cover. Information only. I1911 LCD Log Full. Check SEL to review all Errors. LCD overflow message. A maximum of ten error messages can display sequentially on the LCD. The eleventh message instructs the user to check the SEL for details on the events. Check the SEL for details on the events. I1912 SEL full. Review & clear log.
System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action. Table 1-2. System Messages Message Causes Corrective Actions 128-bit Advanced ECC mode disabled. For 128-bit Advanced ECC, DIMMs must be installed in pairs.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Alert! iDRAC6 not The iDRAC6 is not Wait for the system to responding. responding to BIOS reboot. Rebooting. communication either because it is not functioning properly or has not completed initialization. The system will reboot. Alert! iDRAC6 not responding. Power required may exceed PSU wattage. The iDRAC6 is hung. Alert! Node Interleaving disabled! Memory configuration does not support Node Interleaving.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Alert! Power required exceeds PSU wattage. Check PSU and system configuration. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any system components were just upgraded, return the system to the previous configuration. If the system boots without this warning, then the replaced component(s) are not supported with this power supply.
Table 1-2. System Messages (continued) Message Causes Corrective Actions BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation. System is in manufacturing mode. Reboot to take the system out of manufacturing mode. BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If problem persists, see "Getting Help" on page 189. Caution! NVRAM_CLR jumper is installed on system board.
Table 1-2. System Messages (continued) Message Causes CPUs with different cache sizes detected. Mismatched processors have Ensure that all processors been installed in the system. have the same cache size, number of cores and logical processors, and power rating. Ensure that the processors are properly installed. See "Processors" on page 138. CPUs with different core sizes detected! System halted. Corrective Actions CPUs with different logical processors detected! System halted.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Embedded NICx and NICy: OS NIC=, Management Shared NIC= The OS NIC interface is set in BIOS. The Management Shared NIC interface is set in management tools. Check the system management software or the System Setup program for NIC settings. If a problem is indicated, see "Troubleshooting a NIC" on page 157. Error 8602 Auxiliary Device Failure.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Invalid PCIe card found in the Internal_Storage slot! The system halted because an invalid PCIe expansion card is installed in the dedicated storage controller slot. Remove the PCIe expansion card and install the integrated storage controller in the dedicated slot. See "Integrated Storage Controller Card" on page 112. Keyboard controller failure. Faulty keyboard controller; faulty system board See "Getting Help" on page 189.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Memory address line failure at address, read value expecting value. Faulty or improperly installed memory modules. See "Troubleshooting System Memory" on page 163. Memory double word logic failure at address, read value expecting value Faulty or improperly installed memory modules. See "Troubleshooting System Memory" on page 163. Memory Initialization Warning: Memory size may be reduced. Invalid memory configuration.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Memory set to minimum frequency. The memory frequency may If not an intentional setting, be intentionally set lower for check any other system power conservation. messages for possible causes. The current memory configuration may support only the minimum frequency. Ensure that your memory configuration supports the higher frequency. See "General Memory Module Installation Guidelines" on page 131.
Table 1-2. System Messages (continued) Message Causes Corrective Actions No boot device available. Faulty or missing optical drive subsystem, hard drive, or hard-drive subsystem, or no bootable USB key installed. Use a bootable USB key, CD, or hard drive. If the problem persists, see "Troubleshooting an Internal SD Card" on page 165, "Troubleshooting a USB Device" on page 156, "Troubleshooting an Optical Drive" on page 167, and "Troubleshooting a Hard Drive" on page 168.
Table 1-2. System Messages (continued) Message Causes PCIe Training Faulty or improperly Error: Expected installed PCIe card in the Link Width is x, specified slot. Actual Link Width is y. Plug & Play Configuration Error. Error encountered in initializing PCIe device; faulty system board. Invalid memory Quad rank DIMM configuration. detected after single rank or dual rank DIMM in socket. Read fault. Requested sector not found.
Table 1-2. System Messages (continued) Message Causes Corrective Actions SATA port x device autosensing error. The drive connected to the Replace the faulty drive. specified SATA port is faulty. SATA port x device configuration error. SATA port x device error. Sector not found. Faulty hard drive, USB device, or USB medium. Seek error. Seek operation failed. Shutdown failure. General system error. The amount of Memory has been added or system memory has removed or a memory changed.
Table 1-2. System Messages (continued) Message Causes Corrective Actions The following DIMMs should match in Invalid memory configuration. The specified memory modules do not match in size, number of ranks, or number of data lanes. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 131. geometry: x,x,... The following DIMMs should match in rank count: x,x,... The following DIMMs should match in size: x,x,...
Table 1-2. System Messages (continued) Message Causes Timer chip Faulty system board. counter 2 failed. Corrective Actions See "Getting Help" on page 189. TPM configuration operation honored. System will now reset. A TPM configuration Information only. command has been entered. The system will reboot and execute the command. TPM configuration operation is pending. Press (I) to Ignore OR (M) to Modify to allow this change and reset the system. This message displays during Enter I or M to proceed.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Unable to launch System Services image. System halted! System halted after keystroke because System Services image is either corrupted in the system firmware or has been lost due to system board replacement. Restart the system and update the Unified Server Configurator repository to the latest software to restore full functionality. See the Unified Server Configuration user documentation for more information.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Unsupported memory configuration. DIMM mismatch across slots detected: x,x,... Invalid memory configuration. Memory modules are mismatched in the specified slots. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 131. Unused memory detected.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Warning! Power required exceeds PSU wattage. Check PSU and system configuration. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any system components were just upgraded, return the system to the previous configuration. If the system boots without this warning, then the replaced component(s) are not supported with this power supply.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Write fault. Faulty USB device, USB medium, optical drive assembly, hard drive, or harddrive subsystem. Replace the USB medium or device. Ensure that the USB, SAS backplane, or SATA cables are properly connected. See "Troubleshooting a USB Device" on page 156, "Troubleshooting an Internal SD Card" on page 165, and "Troubleshooting a Hard Drive" on page 168. Write fault on selected drive.
Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation. Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within that document or as a separate document.
Using the System Setup Program and UEFI Boot Manager 2 The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options.
Entering the System Setup Program 1 Turn on or restart your system. 2 Press after you see the following message: = System Setup NOTE: The system will not respond until the USB keyboard is active. If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Responding to Error Messages If an error message appears while the system is booting, make a note of the message.
System Setup Options Main Screen Figure 2-1. Main System Setup Program Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time Sets the time on the system's internal clock. System Date Sets the date on the system's internal calendar. Memory Settings Displays information related to installed memory.
Option Description Processor Settings Displays information related to processors (speed, cache size, and so on). See "Processor Settings Screen" on page 62. SATA Settings Displays a screen to enable or disable the integrated SATA controller and ports. See "SATA Settings Screen" on page 63. Boot Settings Displays a screen to specify the boot mode (BIOS or UEFI). For BIOS boot mode, you can also specify the boot devices. See "Boot Settings Screen" on page 63.
Option Description Report Keyboard Errors (Report default) Enables or disables reporting of keyboard errors during the POST. Select Report for host systems that have keyboards attached. Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST. This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system.
Option Description Node Interleaving (Disabled default) If this field is Enabled, memory interleaving is supported if a symmetric memory configuration is installed. If Disabled, the system supports Non-Uniform Memory architecture (NUMA) (asymmetric) memory configurations. Processor Settings Screen Option Description 64-bit Specifies if the processor(s) support 64-bit extensions. Core Speed Displays the processor clock speed. Bus Speed Displays the processor bus speed.
SATA Settings Screen Option Description Embedded SATA (ATA Mode default) ATA Mode enables the integrated SATA controller. Off disables the controller. Port A (Auto default) Auto enables BIOS support for the device attached to SATA port A. Off disables BIOS support for the device. Port B (Off default) Auto enables BIOS support for the device attached to SATA port B. Off disables BIOS support for the device.
Option Description USB Flash Drive Emulation Type (Auto default) Determines the emulation type for a USB flash drive. Hard disk allows the USB flash drive to act as a hard drive. Floppy allows the USB flash drive to act as a removable diskette drive. Auto automatically chooses an emulation type. Auto automatically chooses the appropriate emulation type for the device, except for devices installed in the internal SD card slot.
Option Description Capability Detected Displays the features of the NIC hardware key, if installed. NOTE: Some NIC features may require the installation of an additional driver. OS Watchdog Timer (Disabled default) Sets a timer to monitor the operating system for activity, and aids in recovery if the system stops responding. When Enabled, the operating system is allowed to initialize the timer. When Disabled, the timer is not initialized.
Serial Communication Screen Option Description Serial Communication (On without Console Redirection default) Selects whether the serial communication devices (Serial Device 1 and Serial Device 2) are enabled in BIOS. BIOS console redirection can also be enabled and the port address used can be specified. Options are On without Console Redirection, On with Console Redirection via COM1, On with Console Redirection via COM2, and Off.
Embedded Server Management Screen Option Description Front Panel LCD Options Options are User Defined String, Model Number, or None. If the LCD Home screen is set to an option other than these three choices, the option will be displayed as "Advanced" in the BIOS. In this event, the option cannot be changed in the BIOS unless it is changed back to User Defined String, Model Number, or None through another LCD configuration utility (such as the iDRAC Configuration Utility or the LCD panel menu).
Option Description CPU Power and Performance Management Options are OS DBPM, System DBPM, Maximum Performance, or Minimum Power. Fan Power and Performance Management Options are Maximum Performance or Minimum Power. Memory Power and Performance Management Options are Maximum Performance, a specified frequency, or Minimum Power.
Option Description TPM Security (Off default) Sets the reporting of the Trusted Platform Module (TPM) in the system. If Off, the presence of the TPM is not reported to the operating system. If On with Pre-boot Measurements, the system reports the TPM to the operating system and stores the pre-boot measurements to the TPM during POST. If On without Pre-boot Measurements, the system reports the TPM to the operating system and bypasses pre-boot measurements.
Option Description CAUTION: Use the NMI button only if directed to do so by qualified support personnel or by the operating system's documentation. Pressing this button halts the operating system and displays a diagnostic screen. NMI Button (Disabled default) Enables or disables the NMI feature. AC Power Recovery (Last default) Determines how the system reacts when power is restored. If set to Last, the system returns to the last power state. On turns on the system after power is restored.
1 Turn on or restart your system. 2 Press after you see the following message: = UEFI Boot Manager NOTE: The system will not respond until the USB keyboard is active. If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Using the UEFI Boot Manager Navigation Keys Keys Action Up arrow Moves to and highlights the previous field. Down arrow Moves to and highlights the next field.
Option Description UEFI Boot Settings Enables you to add, delete, enable, or disable boot options; change boot order; or execute a one-time boot option. System Utilities Enables you to access the System Setup program, System Services, and BIOS-level boot options. UEFI Boot Settings Screen Option Description Add Boot Option Adds a new boot option. Delete Boot Option Deletes an existing boot option. Enable/Disable Boot Option Disables and enables a boot option in the boot option list.
System and Setup Password Features NOTE: For a forgotten password, see "Disabling a Forgotten Password" on page 186. Your system is shipped without the system password feature enabled in BIOS. CAUTION: Anyone can access the data stored on your system if the system is running and unattended. Using the System Password When a system password is assigned, the system prompts for the system password after the system starts and only those with the password have full use of the system.
5 To confirm your password, type it a second time and press . System Password changes to Enabled. Exit the System Setup program and begin using your system. 6 Either reboot the system now for the password protection to take effect or continue working. NOTE: Password protection does not take effect until the system reboots.
Changing an Existing System Password 1 Enter the System Setup program by pressing during POST. 2 Select the System Security screen. 3 Verify that the Password Status is Unlocked. 4 Type the new system password in the two password fields. The System Password field changes to Not Enabled if the password was deleted.
Operating With a Setup Password Enabled If Setup Password is Enabled, you must enter the correct setup password before modifying most of the System Setup options. If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens. The following options are exceptions: If System Password is not Enabled and is not locked through the Password Status option, you can assign a system password. You cannot disable or change an existing system password.
Entering the iDRAC Configuration Utility 1 Turn on or restart your system. 2 Press when prompted during POST. If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again.
Using the System Setup Program and UEFI Boot Manager
Installing System Components 3 Recommended Tools • Key to the system keylock • #1 and #2 Phillips screwdrivers • Wrist grounding strap • T8, T10, and T15 Torx drivers Inside the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 3-1.
Front Bezel (Optional) A lock on the bezel restricts access to the power button, optical drive, and hard drive(s). The LCD panel and navigation buttons are accessible through the front bezel. See Figure 3-2. Removing the Front Bezel 1 Using the system key, unlock the bezel. 2 Pull up on the release latch next to the key lock. 3 Rotate the left end of the bezel away from the system to release the right end of the bezel. 4 Pull the bezel away from the system. See Figure 3-2. Figure 3-2.
Installing the Front Bezel 1 Insert the hinge tab on the right of the bezel into the slot on the right side of the system front panel. 2 Rotate the left side of the bezel toward the system. 3 Press the bezel to the system to engage the latch. Information Tag The information tag is a slide-out label panel for system information including the Express Service tag, Embedded NIC1 MAC address, and iDRAC6 Enterprise card MAC address. Removing the Information Tag 1 Remove the front bezel.
Opening and Closing the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. WARNING: Whenever you need to lift the system, get others to assist you.
Figure 3-3. Removing or Installing the Cover 1 2 3 1 latch 3 chassis hooks 2 latch release lock Hard Drives Your system supports: • Six 3.5-inch drive bays without the flex bay • Hot-swappable SAS and SATA hard drives. All drives are installed at the front of the system and connect to the system board through the SAS backplane. Hard drives are supplied in special hotswappable hard-drive carriers that fit in the hard-drive bays.
CAUTION: Before attempting to remove or install a drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support hot-swap drive removal and insertion. CAUTION: Do not turn off or reboot your system while the drive is being formatted. Doing so can cause a drive failure. NOTE: Use only drives that have been tested and approved for use with the SAS backplane board.
Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. Removing a Hot-Swap Hard Drive CAUTION: Ensure that your operating system supports hot-swap drive removal and installation. See the documentation provided with your operating system for more information. 1 If present, remove the front bezel. See "Removing the Front Bezel" on page 81. 2 From the RAID management software, prepare the drive for removal.
1 If present, remove the front bezel. See "Removing the Front Bezel" on page 81. 2 If a drive blank is present in the bay, remove it. See "Removing a HardDrive Blank" on page 85. Figure 3-5. Installing a Hot-Swap Hard Drive 1 2 1 release button 2 hard drive carrier handle 3 Install the hot-swap hard drive. a Press the button on the front of the drive carrier and open the handle. b Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane.
Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back. See Figure 3-6. 2 Align the screw holes on the hard drive with the back set of holes on the hard drive carrier. When aligned correctly, the back of the hard drive will be flush with the back of the hard-drive carrier. 3 Attach the four screws to secure the hard drive to the hard-drive carrier.
Figure 3-6.
Power Supplies Your system supports the following power supply modules: • 570-W Energy Smart power supply • 870-W High Output power supply NOTE: The power supply label specifies the maximum power output. NOTE: The system does not support a mixed installation of High Output and Energy Smart power supplies. If only one power supply is installed, it must be installed in the PS1 power supply bay.
Figure 3-7. Removing and Installing a Power Supply 1 2 3 1 power supply handle 3 release latch 2 Velcro strap Replacing a Power Supply 1 On a system with redundant power supplies, verify that both power supplies are the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label. 2 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place. See Figure 3-7.
3 Connect the power cable to the power supply and plug the cable into a power outlet. CAUTION: When connecting the power cable, secure the cable with the Velcro strap. NOTE: When installing, hot-swapping, or hot-adding a new power supply, allow several seconds for the system to recognize the power supply and determine its status. The power-supply status indicator turns green to signify that the power supply is functioning properly (see Figure 1-5).
3 Position the module so the tabs on the underside of the tray fit into the hooks on the chassis, then lower the opposite edge of the card into place. See Figure 3-8. Figure 3-8.
Removing the Internal SD Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
3 Locate the SD card connector on the internal SD module and, with the label side facing up, insert the contact-pin end of the card into the slot. See Figure 3-8. NOTE: The slot is keyed to ensure correct insertion of the card. 4 Press the card into the card slot to lock it into place. 5 Close the system. See "Closing the System" on page 83. 6 Reconnect the system to power and restart the system. Removing the Internal SD Flash Card CAUTION: Many repairs may only be done by a certified service technician.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: Maximum dimensions supported for the USB memory key are 24-mm (.94") wide, 79-mm (3.11") long, and 8.
Internal USB Cable Removing the Internal USB Cable CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
8 Close the system. See "Closing the System" on page 83. 9 Reconnect the system and peripherals to their power sources, and turn them on. Integrated Dell Remote Access Controller 6 (iDRAC6) Enterprise Card (Optional) The optional iDRAC6 Enterprise card provides a set of advanced features for managing the server remotely. Installing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician.
6 Reinstall all expansion cards in expansion-card riser 1. See "Installing an Expansion Card" on page 121. 7 Close the system. See "Closing the System" on page 83. 8 Reconnect the system and peripherals to their power sources, and turn them on. Figure 3-10.
3 If installed, remove all expansion cards from expansion-card riser 1. See "Removing an Expansion Card" on page 123. 4 Remove the VFlash media card (if installed) from the iDRAC6 Enterprise card. See "VFlash Media (Optional)" on page 100. 5 If present, disconnect the Ethernet cable from the iDRAC6 Enterprise card. 6 Remove the iDRAC6 Enterprise card: a Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs.
NIC Hardware Key iSCSI and other future functionalities for the system’s embedded NICs are enabled by installing an optional NIC hardware key in the ISCSI_KEY socket on the system board. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 3-11. Removing or Installing a NIC Hardware Key 1 2 1 NIC hardware key 2 ISCSI_KEY connector 5 Close the system. See "Closing the System" on page 83. 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals. Cooling Shroud The system provides a cooling shroud that directs airflow from the cooling fans over the system processor and memory module(s). CAUTION: Many repairs may only be done by a certified service technician.
CAUTION: Never operate your system with the cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data. Removing the Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 3-12. Removing and Installing the Cooling Shroud 1 2 3 1 lift handles 3 processor 2 alignment tabs Installing the Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
3 Close the system. See "Closing the System" on page 83. 4 Reconnect the system to the electrical outlet and turn on the system and attached peripherals. Cooling Fans The system has either five or four hot-swappable fans to provide cooling to the system’s interior components. NOTE: In the event of a problem with a particular fan, the fan’s number is referenced by the system’s management software, allowing you to easily identify and replace the proper fan.
Figure 3-13. Removing and Installing a Cooling Fan 1 2 3 1 fan 2 3 fan bracket fan release handle Replacing a Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Removing the Fan Bracket CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 3-14. Removing and Installing the Processor Fan Bracket 1 2 4 3 1 fan bracket 2 release latch 3 fan connector on system board 4 mounting pin Replacing the Fan Bracket CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Optical Drive An optional slimline DVD-ROM or DVD+RW optical drive slides into the front panel and connects to the SATA controller on the system board. The optical drive is on the right or left side of the system, depending on your chassis. NOTE: DVD devices are data only. Removing the Optical Drive CAUTION: Many repairs may only be done by a certified service technician.
6 Connect the optical drive cable to the back of the drive tray. 7 If not already done, connect the power and interface cables from the optical drive to the system board connectors. a Connect the power cable to the DVD/TBU_PWR connector on the front of the system board below the fan bracket. See Figure 6-2 for the location of the connector. b Route the interface cable along the inside right wall of the chassis. See "Cable Routing" on page 118 and Figure 3-16.
Figure 3-15.
Figure 3-16. Routing the Optical Drive Cable 1 3 2 4 1 optical drive connector 2 DVD/TBU_PWR connector 3 cable retention bracket 4 SATA_A connector Integrated Storage Controller Card Your system includes a dedicated expansion-card slot on riser 1 for an integrated storage controller card that provides the storage subsystem for your system’s internal hard drives.
Removing the Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 3-17. Installing a Storage Controller Card 2 1 3 4 5 8 6 7 1 dedicated storage controller card connector 2 riser 1 3 integrated storage controller card 4 RAID battery connector (PERC only) 5 SAS_1 connector 6 connector locking tabs 7 SAS_0 connector 8 card edge guides (2) 3 Slide the storage controller’s card edge connector into the card slot on the riser until the card is fully seated. See Figure 3-17.
6 If not already done, route the interface and RAID battery cables in the cable path inside the right interior wall of the chassis beneath the cable retention bracket. See "Cable Routing" on page 118 and Figure 3-18. 7 Connect the SAS A cable to the SAS A connector on the backplane and, if applicable, connect the SAS B cable to the SAS B connector on the backplane. 8 Close the system. See "Closing the System" on page 83.
RAID Battery The information in this section applies only to systems with the optional PERC controller card. Removing a RAID Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 3-19.
Cable Routing Cables that extend through the system front-to-back are routed along a cable path within the interior right wall of the system chassis. The cables are secured by a cable retention bracket that attaches to the inner wall. Removing the Cable Retention Bracket CAUTION: Many repairs may only be done by a certified service technician.
Figure 3-20. Removing and Installing the Cable Retention Bracket 3 4 2 1 5 6 1 cable retention bracket 2 release latch 3 hooks (3) 4 right chassis wall 5 chassis slots (6) 6 tab (3) Installing the Cable Retention Bracket CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Expansion Cards and Expansion-Card Risers The system supports up to four PCI Express (PCIe) expansion cards on two expansion-card risers. • Expansion-card riser 1 provides two PCIe x4-link Gen 2 expansion slots. • Expansion-card riser 2 is offered in two versions: – The standard expansion-card riser 2 provides two PCIe x8-link Gen 2 expansion slots. – The optional expansion-card riser 2 provides one PCIe x16-link Gen 2 expansion slot.
CAUTION: To ensure proper cooling no more than two of the four expansion cards can have a power consumption of greater than 15W (up to 25W maximum each), not including the integrated storage controller. • Table 3-1 provides a guide for installing expansion cards to ensure proper cooling and mechanical fit. The expansion cards with the highest priority should be installed first using the slot priority indicated. All other expansion cards should be installed in card priority and slot priority order.
1 Unpack the expansion card and prepare it for installation. For instructions, see the documentation accompanying the card. 2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Opening the System" on page 83. 4 Open the expansion-card guide latch and remove the filler bracket at the back of the system. See Figure 3-21. NOTE: Keep this bracket in case you need to remove the expansion card.
Removing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 3-21. Removing or Installing an Expansion Card 4 3 2 5 1 1 front card guide 2 expansion-card riser 2 3 expansion-card connector 4 expansion-card guide latch 5 expansion card Removing Expansion-Card Riser 1 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 83. 3 Disconnect all cables connected to the expansion card. 4 Remove all expansion cards from the expansion-card riser. See "Removing an Expansion Card" on page 123. 5 Press the tab at the bottom of the riser to release the board from the card slot and lift expansion-card riser 1 off of the mounting pins and out of the system. See Figure 3-22.
Figure 3-22. Removing and Replacing Expansion-Card Riser 1 2 1 3 4 1 release button 2 expansion-card riser 1 3 card edge guides 4 system board socket Removing Expansion-Card Riser 2 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 83. 3 Disconnect all cables connected to the expansion card. 4 Remove any expansion cards from the expansion-card riser. See "Removing an Expansion Card" on page 123. 5 Press the blue release latch on expansion-card riser 2 and lift the riser straight up to clear the chassis. See Figure 3-23.
Figure 3-23. Removing and Replacing Expansion-Card Riser 2 2 3 1 4 5 1 expansion-card riser 2 2 release latch 3 pin collars (2) 4 mounting pins (2) 5 riser 2 connector on system board Removing Expansion-Card Riser 2 From the Expansion-Card Bracket CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
4 Remove expansion-card riser 2. See "Removing Expansion-Card Riser 2" on page 126. Figure 3-24. Removing and Replacing the Riser 2 Board 2 1 3 4 5 1 expansion-card bracket 2 tab hook (4) 3 tab slot (4) 4 riser 2 board 5 screw 5 Remove the expansion-card riser board: a Using a Phillips screwdriver, remove the securing screw from the assembly. See Figure 3-24. b Slide the riser board off of the four securing tab hooks. c Lift the riser board from the bracket.
Replacing the Riser 2 Board on the Expansion-Card Bracket CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
The maximum memory that is supported on your system varies according to the types and sizes of memory modules being used: • Single-rank and dual-rank RDIMMs of sizes 2-GB, 4-GB, and 8-GB (when available) are supported for a total of up to 144 GB. • Quad-rank RDIMMs (two per channel) are supported for a total of up to 96 GB. • 1-GB and 2-GB UDIMMs are supported for a total of up to 24 GB.
• – Three memory modules per channel are limited to 800 MHz, regardless of memory module speed. For quad-rank memory modules: • One memory module per channel supports up to 1067 MHz. • Two memory modules per channel are limited to 800 MHz, regardless of memory module speed. • If a quad-rank memory module is installed, then only one other memory module can be added to that channel.
A minimal single-channel configuration of one 1-GB memory module is also supported in this mode. Table 3-2 and Table 3-3 show sample memory configurations that follow the appropriate memory guidelines stated in this section. The samples show identical memory-module configurations and their physical and available memory totals. The tables do not show mixed or quad-rank memory-module configurations, nor do they address the memory speed considerations of any configuration. Table 3-2.
Table 3-2.
Table 3-3.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 83. 3 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 103. 4 Locate the memory module sockets. See Figure 6-2. 5 Press outward on the memory module ejectors to allow the memory module to be inserted into the socket. See Figure 3-25. Figure 3-25.
When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed. 8 Repeat step 5 through step 7 of this procedure to install the remaining memory modules. See Table 3-2 or Table 3-3. 9 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 104. 10 Close the system. See "Closing the System" on page 83.
3 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 103. 4 Locate the memory module sockets. See Figure 6-2. 5 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-25. CAUTION: Handle each memory module only by the card edges, ensuring not to touch the components on the module. 6 Reinstall the cooling shroud. 7 Close the system. See "Closing the System" on page 83.
WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 5 Release one of the heat-sink release levers. See Figure 3-26. 6 Wait 30 seconds for the heat sink to loosen from the processor. 7 Release the other heat-sink release lever.
CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 9 Position your thumb firmly over the processor socket-release lever and release the lever from the locked position. Rotate the lever 90 degrees upward until the processor is released from the socket. See Figure 3-27. 10 Rotate the processor shield upward and out of the way. See Figure 3-27. Figure 3-27.
11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. NOTE: Do not touch the bottom of the processor. Touch only the side edges of the processor. If you are permanently removing the processor, you must install a processor blank and a heat-sink blank in the CPU2 socket to ensure proper system cooling.
6 Align the notches in the processor with the socket keys on the ZIF socket. See Figure 3-27. 7 Install the processor in the socket. Keep the processor level (See Figure 3-27) and insert it straight down into the socket. Allow the processor to float on the pins, allowing the processor shield to hold it in place. 8 Verify that the processor is properly aligned and seated. 9 Close the processor shield. See Figure 3-27. 10 Rotate the socket-release lever down until it snaps into place. See Figure 3-27.
16 Run the system diagnostics to verify that the new processor operates correctly. 17 See "Running the System Diagnostics" on page 173 for information about running the diagnostics. System Battery Replacing the System Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 3-28. Replacing the System Battery 1 2 3 1 positive side of battery connector 3 negative side of battery connector 2 system battery 7 To install a new system battery, support the battery connector by pressing down firmly on the positive side of the connector. 8 Hold the battery with the “+” facing up and slide it under the securing tabs at the positive side of the connector. 9 Press the battery straight down into the connector until it snaps into place. 10 Replace the fan bracket.
Control Panel Assembly NOTE: The control panel assembly consists of two separate modules—the display module and the control panel circuit board. Use the following instructions to remove and install either module. Removing the Control Panel Display Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
3 Connect the display module cable to the control panel board. 4 Close the system. See "Closing the System" on page 83. 5 Reconnect the system to the power source and turn on the system and attached peripherals. Figure 3-29.
Removing the Control Panel Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
3 Connect the display module cable to the control panel board. 4 Connect the control panel cable to the control panel board. 5 Connect the internal SD module cable. 6 Install the internal USB memory key. 7 Close the system. See "Closing the System" on page 83. 8 Reconnect the system to the power source and turn on the system and attached peripherals. SAS Backplane (Service Only Procedure) Removing the SAS Backplane CAUTION: Many repairs may only be done by a certified service technician.
8 When the backplane cannot slide upward any farther, pull the backplane toward the back of the system to remove it from the retention hooks. 9 Lift the board out of the system, being careful to avoid damaging components on the face of the board. 10 Place the SAS backplane face down on a work surface. Figure 3-30.
Installing a SAS Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
NOTE: After replacing the system board, you are required to update the Unified Server Configurator repository to the latest software to restore full functionality. See the Unified Server Configurator user documentation for more information. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 83. 3 Remove the power supply(ies). See "Removing a Power Supply" on page 90. 4 Remove the cooling shroud.
Figure 3-31. System Board Removal 1 2 1 system-board tray riser release pin 2 system board Installing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
5 Angle the system board as you lower it into the chassis and set the board flat inside the chassis. 6 Maneuver the system board so that all of the retention hooks on the chassis are inserted into the retention slots on the system board. 7 Push the system board toward the back of the chassis until the blue retention pin locks into place. 8 If applicable, transfer the NIC hardware key. 9 Replace the riser boards.
Installing System Components
Troubleshooting Your System 4 Safety First—For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 If two monitors are attached to the system, disconnect one monitor. The system supports only one monitor attached to either the front or back video connector. 4 Try using a monitor that is known to be working. 5 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 173.
4 Reconnect and power on each USB device one at a time. 5 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 189. Troubleshooting a Serial I/O Device 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
4 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 5 Enter the System Setup program and confirm that the NIC ports are enabled. See "Integrated Devices Screen" on page 64. 6 Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed and duplex. See the documentation for each network device. 7 Ensure that all network cables are of the proper type and do not exceed the maximum length.
• Power supplies • Processor and heat sink • Memory modules • Fan bracket 4 Let the system dry thoroughly for at least 24 hours. 5 Reinstall the processor and heat sink, memory modules, power supplies, cooling shroud, and fan bracket. 6 Close the system. See "Closing the System" on page 83. 7 Reconnect the system to the electrical outlet, and turn on the system. If the system does not start properly, see "Getting Help" on page 189.
• Memory modules • Hard-drive carriers 4 Ensure that all cables are properly connected. 5 Close the system. See "Closing the System" on page 83. 6 Run the system board tests in the system diagnostics. See "Running the System Diagnostics" on page 173. If the tests fail, see "Getting Help" on page 189. Troubleshooting the System Battery CAUTION: Many repairs may only be done by a certified service technician.
Troubleshooting Power Supplies CAUTION: At least one power supply must be installed for the system to operate. Operating the system with only one power supply installed for extended periods of time without a power-supply blank installed in the PS2 power-supply bay can cause the system to overheat. 1 Identify the faulty power supply by the power supply's status indicator. See "Power Indicator Codes" on page 21.
• The expansion card installation guidelines have not been followed. See "Expansion Card Installation Guidelines" on page 120. • Ambient temperature is too high. See your Getting Started Guide for the system’s operating temperature requirements. • External airflow is obstructed. • Cables inside the system obstruct airflow. • An individual cooling fan is removed or has failed. See "Troubleshooting a Fan" on page 162.
Troubleshooting System Memory CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
9 Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 135. 10 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 104. 11 Close the system. See "Closing the System" on page 83. 12 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 13 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen" on page 61. If the problem is not resolved, proceed with the next step.
Troubleshooting an Internal SD Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Troubleshooting an Internal USB Memory Key CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Troubleshooting an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 If applicable, remove the bezel. See "Removing the Front Bezel" on page 81.
Troubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
5 Restart the system, enter the System Setup program, and verify that the controller is enabled and the drives appear in the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 57. If the problem persists, see "Troubleshooting a Storage Controller" on page 169. Troubleshooting a Storage Controller . NOTE: When troubleshooting a PERC controller, also see the documentation for your operating system and the controller. 1 Run the appropriate online diagnostic test.
8 If you have a battery-cached PERC controller, ensure that the RAID battery is properly connected and, if applicable, the memory module on the PERC card is properly seated. 9 Verify that the cable connections between the SAS backplane and the integrated storage controller are correct. See "Installing the Integrated Storage Controller Card" on page 113 and Figure 6-3. 10 Ensure that the cables are firmly connected to the storage controller and the SAS backplane board. 11 Close the system.
7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, proceed to step 8. 8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 9 Open the system. See "Opening the System" on page 83. 10 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 123. 11 Reseat the expansion-card risers to the system board.
Troubleshooting the Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Run the appropriate online diagnostics test.
Running the System Diagnostics 5 If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem. Using Online Diagnostics To assess a system problem, first use the Online Diagnostics.
• View status messages that inform you if tests are completed successfully • View error messages that inform you of problems encountered during testing. When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated. As long as the processor and the system's input/output devices are functioning, you can use the system diagnostics to help identify the problem.
Testing Option Function Custom Test Tests a particular device. Information Displays test results. Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested. Click the (+) next to a device or module to view its components.
Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results. 176 • Results —Displays the test that ran and the result. • Errors —Displays any errors that occurred during the test. • Help —Displays information about the currently selected device, component, or test. • Configuration —Displays basic configuration information about the currently selected device. • Parameters —Displays parameters that you can set for the test.
Jumpers and Connectors 6 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 6-1. System Board Jumpers Jumper Setting PWRD_EN Description Pins 2 and 4 The password feature is enabled. (default) Pins 4 and 6 The password feature is disabled and iDRAC6 local access is unlocked at the next AC power cycle.
Jumper NVRAM_CLR Setting Description Pins 3 and 5 The configuration settings are retained at (default) system boot. Pins 1 and 3 The configuration settings are cleared at the next system boot. If the configuration settings become corrupted to the point where the system will not boot, install the jumper and boot the system. Remove the jumper before restoring the configuration information.
System Board Connectors Figure 6-2.
Item Connector Description 1 RISER2 expansion-card riser 2 connector 2 RISER1 expansion-card riser 1 connector 3 iDRAC6 iDRAC6 Enterprise card connector 4 SATA_A SATA A connector 5 SATA_B SATA B connector 6 B1 B4 B7 B2 B5 B8 B3 B6 B9 memory module slot B1(white release lever) memory module slot B4 memory module slot B7 memory module slot B2(white release lever) memory module slot B5 memory module slot B8 memory module slot B3(white release lever) memory module slot B6 memory module slot B
Item Connector Description 19 A1 A4 A7 A2 A5 A8 A3 A6 A9 memory module slot A1(white release lever) memory module slot A4 memory module slot A7 memory module slot A2(white release lever) memory module slot A5 memory module slot A8 memory module slot A3(white release lever) memory module slot A6 memory module slot A9 20 PWR2 Power supply connector for PS2 21 PWR1 Power supply connector for PS1 22 ISCSI_KEY NIC hardware key 182 Jumpers and Connectors
SAS Backplane Board Connectors Figure 6-3.
Expansion-Card Riser-Board Components and PCIe Buses Figure 6-4. PCIe Expansion-Card Riser 1 Components 1 5 184 4 2 3 1 slot 1 PCIe - x4 link (full-height, 30.99cm [12.2"] length) 2 slot 2 PCIe - x4 link (low profile, 24.13cm [9.
Figure 6-5. Standard PCIe Expansion-Card Riser 2 Components 1 3 2 4 5 6 1 chassis intrusion switch 2 screw 3 slot 3 PCIe x8 link (full-height, 24.13cm [9.5"] length) 4 slot 4 PCIe x8 link (full-height, 24.13cm [9.
Figure 6-6. Optional PCIe x16 Expansion-Card Riser 2 Components 1 3 2 4 5 1 chassis intrusion switch 2 plunger 3 slot 3 PCIe x16 link (full-height, 24.13cm [9.5"] length) 4 pin collars (2) 5 card edge connector Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program and UEFI Boot Manager" on page 57.
See Figure 6-1 to locate the password jumper (labeled “PWRD_EN”) on the system board. 4 Close the system. See "Closing the System" on page 83. 5 Reconnect your system and peripherals to their electrical outlets, and turn on the system. The existing passwords are not disabled (erased) until the system boots with the password jumper plug in the disabled position. However, before you assign a new system and/or setup password, you must reset the jumper plug to the enabled position.
Jumpers and Connectors
7 Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
Getting Help
Index A Advanced ECC memory mode, 132 B back panel features, 19 backplane See SAS backplane. battery (RAID) installing, 116 removing, 116 battery (system) replacing, 143 troubleshooting, 160 cable routing, 118 optical drive, 109 storage controller (four 3.
removing, 124 removing, 103 cover closing, 83 opening, 83 D damaged systems troubleshooting, 159 expansion-card riser 2 connectors, 185-186 installing, 127 installing into expansion-card bracket, 130 removing, 126 removing from expansion-card bracket, 128 Dell contacting, 189 F diagnostics testing options, 174 using Online Diagnostics, 173 fan removing, 105 replacing, 106 DIMMs See memory modules (DIMMs).
PCIe expansion cards, 121 power supply blank, 92 processor, 141 RAID battery, 116 riser 2 into expansion-card bracket, 130 SAS backplane board, 150 SD card, 94 storage controller, 113 VFlash SD card, 100 heat sink, 139 hot-swap cooling fans, 105 hard drives, 84 power supplies, 90 I iDRAC Configuration Utility, 76 iDRAC6 Enterprise card installing, 98 removing, 99 Integrated Dell Remote Access Controller See iDRAC6 Enterprise card.
L N LAN-on-motherboard (LOM) See NICs. NIC hardware key, 101 LCD panel features, 14 menus, 15 M memory troubleshooting, 163 Memory Mirroring memory mode, 132 memory mode Advanced ECC, 132 Memory Mirroring, 132 Optimizer, 132 memory modules (DIMMs) configuring, 131 installing, 135 RDIMM configurations, 133 removing, 137 UDIMM configurations, 121, 135 messages error messages, 58 status LCD, 23 system, 38 warning, 55 microprocessor See processor.
memory modules, 137 optical drive, 109 PCIe expansion cards, 123 power supply, 90 power supply blank, 92 processor, 138 RAID battery, 116 riser 2 from bracket, 128 SAS backplane board, 148 SD card, 95 system board, 150 removing, 90 replacing, 91 troubleshooting, 161 power supply blank, 92 processor installing, 141 removing, 138 troubleshooting, 172 upgrades, 138 PSU See power supply.
integrated devices options, 64 keystroke to enter, 58 main screen, 59 memory settings, 61 PCI IRQ assignments, 65 power management options, 67 processor settings, 62 SATA settings, 63 serial communications options, 66 system security options, 68 serial connector, 20 service-only procedures control panel assembly, 145 SAS backplane, 148 system board, 150 setup password, 75 SSD hard drives, 84 startup accessing system features, 11 storage controller cabling for four 3.
wet system, 158 U UEFI Boot Manager entering, 70 main screen, 71 System Utilities screen, 72 UEFI Boot Settings screen, 72 UEFI boot mode, 57 upgrades processor, 138 USB back-panel connectors, 20 front-panel connectors, 12 USB memory key See internal USB memory key.
202 Index
