Owners Manual
Table Of Contents
- About Your System
- Accessing System Features During Startup
- Front-Panel Features and Indicators
- LCD Panel Features
- Hard-Drive Indicator Patterns for RAID
- Back Panel Features and Indicators
- Power Indicator Codes
- NIC Indicator Codes
- LCD Status Messages
- System Messages
- Warning Messages
- Diagnostics Messages
- Alert Messages
- Other Information You May Need
- Using the System Setup Program and UEFI Boot Manager
- Installing System Components
- Recommended Tools
- Inside the System
- Front Bezel (Optional)
- Information Tag
- Opening and Closing the System
- Hard Drives
- Power Supplies
- Internal SD Module
- Internal SD Flash Card
- Internal USB Memory Key
- Internal USB Cable
- Integrated Dell Remote Access Controller 6 (iDRAC6) Enterprise Card (Optional)
- VFlash Media (Optional)
- NIC Hardware Key
- Cooling Shroud
- Cooling Fans
- Optical Drive
- Integrated Storage Controller Card
- RAID Battery
- Cable Routing
- Expansion Cards and Expansion-Card Risers
- Expansion Card Installation Guidelines
- Installing an Expansion Card
- Removing an Expansion Card
- Removing Expansion-Card Riser 1
- Replacing Expansion-Card Riser 1
- Removing Expansion-Card Riser 2
- Replacing Expansion-Card Riser 2
- Removing Expansion-Card Riser 2 From the Expansion-Card Bracket
- Replacing the Riser 2 Board on the Expansion-Card Bracket
- System Memory
- Processors
- System Battery
- Control Panel Assembly
- SAS Backplane (Service Only Procedure)
- System Board
- Troubleshooting Your System
- Safety First-For You and Your System
- Troubleshooting System Startup Failure
- Troubleshooting External Connections
- Troubleshooting the Video Subsystem
- Troubleshooting a USB Device
- Troubleshooting a Serial I/O Device
- Troubleshooting a NIC
- Troubleshooting a Wet System
- Troubleshooting a Damaged System
- Troubleshooting the System Battery
- Troubleshooting Power Supplies
- Troubleshooting System Cooling Problems
- Troubleshooting a Fan
- Troubleshooting System Memory
- Troubleshooting an Internal SD Card
- Troubleshooting an Internal USB Memory Key
- Troubleshooting an Optical Drive
- Troubleshooting a Hard Drive
- Troubleshooting a Storage Controller
- Troubleshooting Expansion Cards
- Troubleshooting the Processor
- Running the System Diagnostics
- Jumpers and Connectors
- Getting Help
- Index
Troubleshooting Your System 155
4
Troubleshooting Your System
Safety First—For You and Your System
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
Troubleshooting System Startup Failure
If your system halts during startup prior to video imaging or LCD messaging,
especially after installing an operating system or reconfiguring your system’s
hardware, check for the following conditions.
• If you boot the system in BIOS boot mode after installing an operating
system in UEFI boot mode, the system will hang. The reverse is also true.
You must boot to the same boot mode in which you installed the operating
system. See "Using the System Setup Program and UEFI Boot Manager"
on page 57.
• Invalid memory configurations could cause the system to halt at startup
without any video output. See "System Memory" on page 130.
For all other startup issues, note the LCD panel messages and any system
messages that appear on-screen. See "LCD Status Messages" on page 23 and
"System Messages" on page 38 for more information.
Troubleshooting External Connections
Ensure that all external cables are securely attached to the external
connectors on your system before troubleshooting any external devices.
SeeFigure1-1 and Figure1-4 for the front- and back-panel connectors on
your system.