Owners Manual
Table Of Contents
- About Your System
- Accessing System Features During Startup
- Front-Panel Features and Indicators
- LCD Panel Features
- Hard-Drive Indicator Patterns for RAID
- Back Panel Features and Indicators
- Power Indicator Codes
- NIC Indicator Codes
- LCD Status Messages
- System Messages
- Warning Messages
- Diagnostics Messages
- Alert Messages
- Other Information You May Need
- Using the System Setup Program and UEFI Boot Manager
- Installing System Components
- Recommended Tools
- Inside the System
- Front Bezel (Optional)
- Information Tag
- Opening and Closing the System
- Hard Drives
- Power Supplies
- Internal SD Module
- Internal SD Flash Card
- Internal USB Memory Key
- Internal USB Cable
- Integrated Dell Remote Access Controller 6 (iDRAC6) Enterprise Card (Optional)
- VFlash Media (Optional)
- NIC Hardware Key
- Cooling Shroud
- Cooling Fans
- Optical Drive
- Integrated Storage Controller Card
- RAID Battery
- Cable Routing
- Expansion Cards and Expansion-Card Risers
- Expansion Card Installation Guidelines
- Installing an Expansion Card
- Removing an Expansion Card
- Removing Expansion-Card Riser 1
- Replacing Expansion-Card Riser 1
- Removing Expansion-Card Riser 2
- Replacing Expansion-Card Riser 2
- Removing Expansion-Card Riser 2 From the Expansion-Card Bracket
- Replacing the Riser 2 Board on the Expansion-Card Bracket
- System Memory
- Processors
- System Battery
- Control Panel Assembly
- SAS Backplane (Service Only Procedure)
- System Board
- Troubleshooting Your System
- Safety First-For You and Your System
- Troubleshooting System Startup Failure
- Troubleshooting External Connections
- Troubleshooting the Video Subsystem
- Troubleshooting a USB Device
- Troubleshooting a Serial I/O Device
- Troubleshooting a NIC
- Troubleshooting a Wet System
- Troubleshooting a Damaged System
- Troubleshooting the System Battery
- Troubleshooting Power Supplies
- Troubleshooting System Cooling Problems
- Troubleshooting a Fan
- Troubleshooting System Memory
- Troubleshooting an Internal SD Card
- Troubleshooting an Internal USB Memory Key
- Troubleshooting an Optical Drive
- Troubleshooting a Hard Drive
- Troubleshooting a Storage Controller
- Troubleshooting Expansion Cards
- Troubleshooting the Processor
- Running the System Diagnostics
- Jumpers and Connectors
- Getting Help
- Index
Troubleshooting Your System 169
5
Restart the system, enter the System Setup program, and verify that the
controller is enabled and the drives appear in the System Setup program.
See "Using the System Setup Program and UEFI Boot Manager" on
page 57.
If the problem persists, see "Troubleshooting a Storage Controller" on
page 169.
Troubleshooting a Storage Controller
. NOTE: When troubleshooting a PERC controller, also see the documentation for
your operating system and the controller.
1
Run the appropriate online diagnostic test. See "Using Online Diagnostics"
on page 173.
2
Enter the System Setup program and ensure that the PERC controller is
enabled. See "Using the System Setup Program and UEFI Boot Manager"
on page 57.
3
Restart the system and press <Ctrl><R> for a PERC controller to enter
the configuration utility program:
See the controller's documentation for information about configuration
settings.
4
Check the configuration settings, make any necessary corrections, and
restart the system.
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
5
Turn off the system and attached peripherals, and disconnect the system
from its electrical outlet.
6
Open the system. See "Opening the System" on page 83.
7
Ensure that the controller card is firmly seated into the expansion-card
connector. See "Installing the Integrated Storage Controller Card" on
page 113.