Owners Manual

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Dell DX6000G Systems

Hardware Owner’s

Manual

book.book Page 1 Wednesday, December 22, 2010 2:13 PM

Summary of content (174 pages)

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book.book Page 2 Wednesday, December 22, 2010 2:13 PM Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ Information in this publication is subject to change without notice. © 2010 Dell Inc. All rights reserved.
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book.book Page 3 Wednesday, December 22, 2010 2:13 PM Contents 1 About Your System . . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . 9 . . . . . . . . . . 10 . . . . . . . . . . . . . . . . . . . 12 Front-Panel Features and Indicators LCD Panel Features . . . . . . . 9 Hard Drive Status Indicators . . . . . . . . . . . . . . 16 Back-Panel Features and Indicators . . . . . . . . . . 17 Guidelines for Connecting Optional External Devices . . . . . . . . . . .
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book.book Page 4 Wednesday, December 22, 2010 2:13 PM 2 Using the System Setup Program and UEFI Boot Manager . . . . . . . Choosing the System Boot Mode . . . . . . 55 . . . . . . . . . . . . 55 . . . . . . . . . . 56 . . . . . . . . . . . . . . . . . . 57 Entering the System Setup Program . System Setup Options Entering the UEFI Boot Manager. . . . . . . . . . . . . . . . . . . . . . 69 . . . . . . . . . . . . 73 System and Setup Password Features. Embedded System Management .
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book.book Page 5 Wednesday, December 22, 2010 2:13 PM System Board Shroud Integrated Dell Remote Access Controller 6 Express Card (Optional) . . . . . . . . . . . . . . . . . 100 Integrated Dell Remote Access Controller 6 (iDRAC6) Enterprise Card (Optional) . . . . . . . . . . 102 . . . . . . . . . . . . . . . . 105 Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 105 Optical Drive . . . . . . . . . . . . . . . . . . . . . . . 107 VFlash Media (Optional) . . . . . . . . . . . . .
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book.book Page 6 Wednesday, December 22, 2010 2:13 PM Troubleshooting a NIC . . . . . . . . . . . . . . . . . Troubleshooting a Wet System. . . . . . . . . . . . . . . . . . . . . . 145 Troubleshooting the System Battery . . . . . . . . . . 146 . . . . . . . . . . . 147 . . . . . . 147 . . . . . . . . . . . . . . . . . 148 Troubleshooting System Cooling Problems Troubleshooting a Fan Troubleshooting System Memory . . . . . . . . . . . Troubleshooting an Optical Drive 150 . . . . . . . .
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book.book Page 7 Wednesday, December 22, 2010 2:13 PM 5 Running the System Diagnostics . Using Online Diagnostics . . . . . Running the Embedded System Diagnostics . . . 160 . . . . . . 160 . . . . 160 . . . . . . . . . . . . . 161 Embedded System Diagnostics Testing Options Using the Custom Test Options Jumpers and Connectors Index 163 164 166 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contacting Dell 163 . . . . . . . . . . . . . . .
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book.book Page 9 Wednesday, December 22, 2010 2:13 PM 1 About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 55. Enters System Services, which opens the Unified Server Configurator. The Unified Server Configurator allows you to access utilities such as embedded system diagnostics.
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book.book Page 10 Wednesday, December 22, 2010 2:13 PM Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators 7 6 1 2 3 4 5 Item Indicator, Button, or Connector 1 Power-on indicator, power button Icon 8 9 10 Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. When the optional system bezel is installed, the power button is not accessible.
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book.book Page 11 Wednesday, December 22, 2010 2:13 PM Item Indicator, Button, or Connector 2 NMI button Icon Description Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. 3 Video connector Connects a monitor to the system.
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book.book Page 12 Wednesday, December 22, 2010 2:13 PM Item Indicator, Button, or Connector Icon Description 7 USB connectors (2) Connect USB devices to the system. The ports are USB 2.0-compliant. 8 Hard drives (4) Up to four 3.5-inch hot-swappable hard drives. 9 System identification panel A slide-out panel for system information including the Express Service tag, embedded NIC MAC address, and iDRAC6 Enterprise card MAC address.
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book.book Page 13 Wednesday, December 22, 2010 2:13 PM Figure 1-2. LCD Panel Features 1 2 4 3 Item Buttons Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor. 3 Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed. • Press again to stop. • Press again to return to default scrolling. • Press again to repeat the cycle.
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book.book Page 14 Wednesday, December 22, 2010 2:13 PM Home Screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors present. When the system is in standby mode, the LCD backlight will turn off after five minutes of inactivity if there are no error messages. Press one of the three navigation buttons (Select, Left, or Right) to view the Home screen.
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book.book Page 15 Wednesday, December 22, 2010 2:13 PM View Menu Option Description BMC IP or DRAC IP Displays the IPv4 or IPv6 addresses for the optional NOTE: If an iDRAC6 Express iDRAC6. Addresses include DNS (Primary and Secondary), Gateway, IP, and Subnet (IPv6 does not have Subnet). card is installed on the system, the BMC IP option is NOTE: BMC IP supports only IPv4 addresses. replaced by DRAC IP. MAC Displays the MAC addresses for DRAC, iSCSIn, or NETn.
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book.book Page 16 Wednesday, December 22, 2010 2:13 PM Hard Drive Status Indicators Figure 1-3. Hard Drive Indicators 1 1 drive-activity indicator (green) 2 2 drive-status indicator (green and amber) Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Identifying drive/preparing for removal Off Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied.
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book.book Page 17 Wednesday, December 22, 2010 2:13 PM Drive-Status Indicator Pattern (RAID Only) Condition Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green 3 seconds, amber 3 seconds, Rebuild aborted and off 6 seconds. Back-Panel Features and Indicators Figure 1-4 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-4.
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book.book Page 18 Wednesday, December 22, 2010 2:13 PM Item Indicator, Button, or Connector Icon Description 7 PCIe slot 1 PCI Express (generation 2) x16-wide expansion slot (full-height, half-length). 8 Active ID CMA connector Connector for attaching a system indicator extension cable that is used on a cable management arm. 9 System status indicator light Lights blue during normal system operation.
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book.book Page 19 Wednesday, December 22, 2010 2:13 PM Guidelines for Connecting Optional External Devices • Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). • Ensure that the appropriate driver for the attached device has been installed on the system. • If necessary to enable ports on your system, use the System Setup program.
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book.book Page 20 Wednesday, December 22, 2010 2:13 PM Power Indicator Codes An LED indicator on the power button indicates when power is supplied to the system and the system is operational. The power supplies have an indicator that shows whether power is present or whether a power fault has occurred. • Not lit—AC power is not connected. • Green—In standby mode, indicates that a valid AC source is connected to the power supply, and that the power supply is operational.
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book.book Page 21 Wednesday, December 22, 2010 2:13 PM LCD Status Messages The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text.
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book.book Page 22 Wednesday, December 22, 2010 2:13 PM Table 1-1. LCD Status Messages (continued) Code Text Causes E1114 Ambient Temp Ambient temperature has See "Troubleshooting exceeds a reached a point outside System Cooling allowed range. of the allowed range. Problems" on page 147. E1116 Memory disabled, temp above range. Power cycle AC. Memory has exceeded allowable temperature and has been disabled to prevent damage to the components.
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book.book Page 23 Wednesday, December 22, 2010 2:13 PM Table 1-1. LCD Status Messages (continued) Code Text Causes Corrective Actions E122A CPU # VTT Regulator failure. Reseat CPU. Specified processor VTT voltage regulator has failed. Reseat the processor(s). See "Troubleshooting the Processors" on page 156. CPU Power Fault. Power cycle AC. A power fault was detected when powering up the processor(s). E122C If the problem persists, see "Getting Help" on page 169.
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book.book Page 24 Wednesday, December 22, 2010 2:13 PM Table 1-1. LCD Status Messages (continued) Code Text Causes E1410 Internal Error Specified processor has an detected. internal error. The error Check "FRU X". may or may not have been caused by the processor. Corrective Actions Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 169. E1414 CPU # temp exceeding range. Check CPU heatsink.
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book.book Page 25 Wednesday, December 22, 2010 2:13 PM Table 1-1. LCD Status Messages (continued) Code Text Causes Corrective Actions E1420 CPU Bus parity The system BIOS has error. Power reported a processor bus cycle AC. parity error. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 169. E1422 CPU # machine check error. Power cycle AC. The system BIOS has reported a machine check error.
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book.book Page 26 Wednesday, December 22, 2010 2:13 PM Table 1-1. LCD Status Messages (continued) Code Text Causes E1620 Power Supply # Specified power supply's (### W) AC AC input is outside of the power error. allowable range. Check PSU cables. E1624 Lost power supply redundancy. Check PSU cables. E1626 Power Supply The power supplies in Mismatch. PSU1 the system are not the = ### W, PSU2 same wattage. = ### W. E1629 Power required > PSU wattage. Check PSU and config.
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book.book Page 27 Wednesday, December 22, 2010 2:13 PM Table 1-1. LCD Status Messages (continued) Code Text Causes Corrective Actions E1711 PCI parity error on Bus ## Device ## Function ## The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 155. PCI parity error on Slot #. Review & clear SEL.
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book.book Page 28 Wednesday, December 22, 2010 2:13 PM Table 1-1. LCD Status Messages (continued) Code Text Causes Corrective Actions E1810 Hard drive ## fault. Review & clear SEL. The specified hard drive has experienced a fault. See "Troubleshooting a Hard Drive" on page 152. E1812 Hard drive ## The specified hard removed. Check drive has been removed drive. from the system. Information only. E1920 iDRAC6 Upgrade Optional iDRAC6 Failed. upgrade has failed.
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book.book Page 29 Wednesday, December 22, 2010 2:13 PM Table 1-1. LCD Status Messages (continued) Code Text Causes Corrective Actions E2011 Memory configuration failure. Check DIMMs. Memory detected, but is not configurable. Error detected during memory configuration. See "Troubleshooting System Memory" on page 148. E2012 Memory Memory configured, but is See "Troubleshooting configured but unusable. System Memory" on unusable. page 148. Check DIMMs.
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book.book Page 30 Wednesday, December 22, 2010 2:13 PM Table 1-1. LCD Status Messages (continued) Code Text Causes Corrective Actions E2018 Programmable Timer error. Power cycle AC. Programmable interval timer error. Remove AC power to the system for 10 seconds and restart the system. Parity error. Power cycle AC. Parity error. E2019 If the problem persists, see "Getting Help" on page 169. Remove AC power to the system for 10 seconds and restart the system.
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book.book Page 31 Wednesday, December 22, 2010 2:13 PM Table 1-1. LCD Status Messages (continued) Code Text Causes E201D Shutdown test BIOS shutdown test failure. Power failure. cycle AC. Corrective Actions Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 169. E201E POST memory test failure. Check DIMMs. BIOS POST memory test See "Troubleshooting failure. System Memory" on page 148.
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book.book Page 32 Wednesday, December 22, 2010 2:13 PM Table 1-1. LCD Status Messages (continued) Code Text E2110 Multibit Error The memory module in on DIMM ##. slot “##” has had a Reseat DIMM. multi-bit error (MBE). E2111 SBE log disabled on DIMM ##. Reseat DIMM. The system BIOS has disabled memory single-bit error (SBE) logging and will not log anymore SBEs until the system is rebooted. "##" represents the memory module implicated by the BIOS.
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book.book Page 33 Wednesday, December 22, 2010 2:13 PM Table 1-1. LCD Status Messages (continued) Code Text Causes Corrective Actions I1911 LCD Log Full. Check SEL to review all Errors. LCD overflow message. A maximum of ten error messages can display sequentially on the LCD. The eleventh message instructs the user to check the SEL for details on the events. Check the SEL for details on the events. Remove AC power to the system for 10 seconds or clear the SEL. I1912 SEL full.
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book.book Page 34 Wednesday, December 22, 2010 2:13 PM Solving Problems Described by LCD Status Messages The code and text on the LCD can often specify a very precise fault condition that is easily corrected. For example, if the code E1418 CPU_1_Presence appears, you know that a microprocessor is not installed in socket 1. In contrast, you might be able to determine the problem if multiple related errors occur.
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book.book Page 35 Wednesday, December 22, 2010 2:13 PM System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action. Table 1-2. System Messages Message Causes Corrective Actions 128-bit Advanced ECC mode disabled.
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book.book Page 36 Wednesday, December 22, 2010 2:13 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions Alert! iDRAC6 not The optional iDRAC6 is not Wait for the system to responding. responding to BIOS reboot. Rebooting. communication either because it is not functioning properly or has not completed initialization. The system will reboot. Alert! iDRAC6 not responding. Power required may exceed PSU wattage. The optional iDRAC6 has hung.
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book.book Page 37 Wednesday, December 22, 2010 2:13 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions Alert! Power required exceeds PSU wattage. Check PSU and system configuration. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any system components were just upgraded, return the system to the previous configuration.
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book.book Page 38 Wednesday, December 22, 2010 2:13 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation. System is in manufacturing mode. Reboot to take the system out of manufacturing mode. BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If problem persists, see "Getting Help" on page 169.
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book.book Page 39 Wednesday, December 22, 2010 2:13 PM Table 1-2. System Messages (continued) Message Causes CPUs with different cache sizes detected. Mismatched processors have Ensure that all processors been installed in the system. have the same cache size, number of cores and logical processors, and power rating. Ensure that the processors are properly installed. See "Processors" on page 118.
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book.book Page 40 Wednesday, December 22, 2010 2:13 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions DIMM configuration on each CPU should match. Invalid memory configuration on a dual-processor system. The memory module configuration for each processor must be identical. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 111.
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book.book Page 41 Wednesday, December 22, 2010 2:13 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions Keyboard fuse has Overcurrent detected at the failed keyboard connector. See "Getting Help" on page 169. Local keyboard The USB ports are disabled may not work in the system BIOS. because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings.
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book.book Page 42 Wednesday, December 22, 2010 2:13 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions Memory set to minimum frequency. The memory frequency may If not an intentional setting, be intentionally set lower for check any other system power conservation. messages for possible causes. The current memory Ensure that your memory configuration may support configuration supports the only the minimum frequency. higher frequency.
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book.book Page 43 Wednesday, December 22, 2010 2:13 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions No boot device available Faulty or missing optical drive subsystem, hard drive, or hard drive subsystem, or no bootable USB key installed. Use a bootable USB key, optical drive, or hard drive.
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book.book Page 44 Wednesday, December 22, 2010 2:13 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions Plug & Play Configuration Error Error encountered in initializing PCIe device; faulty system board. Install the NVRAM_CLR jumper in the clear position (pins 1 and 3) and reboot the system. See Figure 6-1 for jumper location. If the problem persists, see "Troubleshooting Expansion Cards" on page 155. Quad rank DIMM Invalid memory detected after configuration.
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book.book Page 45 Wednesday, December 22, 2010 2:13 PM Table 1-2. System Messages (continued) Message Causes Sector not found Faulty hard drive, USB device, or USB medium. Seek error Seek operation failed Shutdown failure General system error. Sparing mode disabled. For sparing mode, matched sets of three must be populated across slots. The memory configuration does not match the setting in BIOS. The BIOS setting has been disabled.
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book.book Page 46 Wednesday, December 22, 2010 2:13 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions The following DIMMs should match in Invalid memory configuration. The specified memory modules do not match in size, number of ranks, or number of data lanes. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 111. geometry: x,x,... The following DIMMs should match in rank count: x,x,...
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book.book Page 47 Wednesday, December 22, 2010 2:13 PM Table 1-2. System Messages (continued) Message Causes Timer chip Faulty system board. counter 2 failed Corrective Actions See "Getting Help" on page 169. TPM configuration operation honored. System will now reset. A Trusted Platform Module Information only. (TPM) configuration command has been entered. The system will reboot and execute the command. TPM configuration operation is pending.
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book.book Page 48 Wednesday, December 22, 2010 2:13 PM Table 1-2. System Messages (continued) Message Causes Unable to launch System Services image. System halted! System halted after pressing because System Services image is either corrupted in the system firmware or has been lost due to system board replacement. Unexpected interrupt in protected mode Improperly seated memory modules or faulty keyboard/mouse controller chip. Reseat the memory modules.
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book.book Page 49 Wednesday, December 22, 2010 2:13 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions Unsupported memory configuration. DIMM mismatch across slots detected: x,x,... Invalid memory configuration. Memory modules are mismatched in the specified slots. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 111. Unused memory detected.
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book.book Page 50 Wednesday, December 22, 2010 2:13 PM Table 1-2. System Messages (continued) Message Causes Warning! No micro Micro code update failed. code update loaded for processor n Warning! Power required exceeds PSU wattage. Check PSU and system configuration. 50 Update the BIOS firmware. See "Getting Help" on page 169. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies.
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book.book Page 51 Wednesday, December 22, 2010 2:13 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions Warning! Unsupported memory configuration detected. The memory configuration is not optimal. The recommended memory configuration is: Invalid memory configuration. The system will run but with reduced functionality. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 111.
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book.book Page 52 Wednesday, December 22, 2010 2:13 PM Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no). NOTE: Warning messages are generated by either the application or the operating system.
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book.book Page 53 Wednesday, December 22, 2010 2:13 PM Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document. • The rack documentation included with your rack solution describes how to install your system into a rack. • The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications.
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book.book Page 55 Wednesday, December 22, 2010 2:13 PM Using the System Setup Program and UEFI Boot Manager 2 The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options.
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book.book Page 56 Wednesday, December 22, 2010 2:13 PM Entering the System Setup Program 1 Turn on or restart your system. 2 Press after you see the following message: = System Setup NOTE: The system will not respond until the USB keyboard is active. If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again.
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book.book Page 57 Wednesday, December 22, 2010 2:13 PM System Setup Options Main Screen Figure 2-1. Main System Setup Program Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time Sets the time on the system's internal clock. System Date Sets the date on the system's internal calendar.
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book.book Page 58 Wednesday, December 22, 2010 2:13 PM Option Description Processor Settings Displays information related to microprocessors (speed, cache size, and so on). See "Processor Settings Screen" on page 59. SATA Settings See "SATA Settings Screen" on page 60. Boot Settings See "Boot Settings Screen" on page 61. Integrated Devices See "Integrated Devices Screen" on page 62.
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book.book Page 59 Wednesday, December 22, 2010 2:13 PM Memory Settings Screen Option Description System Memory Size Displays the amount of system memory. System Memory Type Displays the type of system memory. System Memory Speed Displays the system memory speed. Video Memory Displays the amount of video memory. System Memory Testing (Enabled default) Specifies whether system memory tests are run at system boot. Options are Enabled and Disabled.
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book.book Page 60 Wednesday, December 22, 2010 2:13 PM Option Description Logical Processor (Enabled default) On processors that support Simultaneous MultiThreading (SMT) technology, each processor core supports up to two logical processors. If this field is set to Enabled, the BIOS reports both logical processors. If set to Disabled, only one logical processor is monitored by the BIOS.
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book.book Page 61 Wednesday, December 22, 2010 2:13 PM Option Description Port D (Off default) Auto enables BIOS support for the device attached to SATA port D. Off disables BIOS support for the device. Port E Auto enables BIOS support for the device attached to SATA port E. Off disables BIOS support for the device. Boot Settings Screen Option Description CAUTION: Switching the boot mode could prevent the system from booting if the operating system was not installed in the same boot mode.
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book.book Page 62 Wednesday, December 22, 2010 2:13 PM Integrated Devices Screen Option Description Integrated SAS/RAID Controller (Enabled default) Enables or disables the integrated storage controller. User Accessible USB Ports (All Ports On default) Enables or disables the user-accessible USB ports. Options are All Ports On, Only Back Ports On, and All Ports Off. Internal USB Port (On default) Enables or disables the internal USB port.
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book.book Page 63 Wednesday, December 22, 2010 2:13 PM PCI IRQ Assignments Screen Option Description Use the <+> and <-> keys to manually select an IRQ for a given device, or select Default to allow the BIOS to select an IRQ value at system startup. Serial Communication Screen Option Description Serial Communication (On without Console Redirection default) Selects whether the serial communication devices (Serial Device 1 and Serial Device 2) are enabled in BIOS.
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book.book Page 64 Wednesday, December 22, 2010 2:13 PM Embedded Server Management Screen (Optional) Option Description Front Panel LCD Options User-Defined LCD String Options are User Defined String, Model Number, or None. If the LCD Home display is set to anything other than User Defined String, Model Number, or None, this option in BIOS will display Advanced.
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book.book Page 65 Wednesday, December 22, 2010 2:13 PM Option Description Fan Power and Performance Management Options are Maximum Performance or Minimum Power. Memory Power and Performance Management Options are Maximum Performance, a specified frequency, or Minimum Power. System Security Screen Option Description System Password Displays the current status of the password security feature and allows a new system password assignment and verification.
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book.book Page 66 Wednesday, December 22, 2010 2:13 PM Option Description TPM Activation (No Change default) When set to Activate, the TPM is enabled to default settings. When set to Deactivate, the TPM is disabled. The No Change state initiates no action. The operational state of the TPM remains unchanged (all user settings for the TPM are preserved). NOTE: This field is read-only when TPM Security is set to Off. CAUTION: Clearing the TPM will lose all encryption keys in the TPM.
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book.book Page 67 Wednesday, December 22, 2010 2:13 PM Exit Screen Press to exit the System Setup program; the Exit screen displays: • Save Changes and Exit • Discard Changes and Exit • Return to Setup Entering the UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode.
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book.book Page 68 Wednesday, December 22, 2010 2:13 PM UEFI Boot Manager Screen Option Description Continue The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system will continue with the next item in the boot order until the boot is successful or no more boot options are found. Displays the list of available boot options (marked with asterisks). Select the boot option you wish to use and press .
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book.book Page 69 Wednesday, December 22, 2010 2:13 PM System Utilities Screen Option Description System Setup Accesses the System Setup program without rebooting. System Services (USC) Restarts the system and accesses the Unified Server Configurator, which enables you to run utilities such as system diagnostics. BIOS Boot Manager Accesses the BIOS-level boot options list without rebooting.
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book.book Page 70 Wednesday, December 22, 2010 2:13 PM When a system password is not assigned and the password jumper on the system board is in the enabled position, System Password is Not Enabled and Password Status is Unlocked. To assign a system password: 1 Verify that Password Status is Unlocked. 2 Highlight the System Password option and press . 3 Type your new system password. You can use up to 32 characters in your password. As you type, placeholders appear in the field.
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book.book Page 71 Wednesday, December 22, 2010 2:13 PM To disable the password security: 1 Turn on or reboot your system by pressing . 2 Type your password and press . When Password Status is Locked, you must type the password and press when prompted at reboot. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password.
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book.book Page 72 Wednesday, December 22, 2010 2:13 PM Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled. To assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The system prompts you to enter and verify the password. NOTE: The setup password can be the same as the system password. If the two passwords are different, the setup password can be used as an alternate system password.
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book.book Page 73 Wednesday, December 22, 2010 2:13 PM Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security. 2 Highlight Setup Password, press to access the setup password window. Press twice to clear the existing setup password. The setting changes to Not Enabled. 3 If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on page 72.
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book.book Page 74 Wednesday, December 22, 2010 2:13 PM Baseboard Management Controller Configuration NOTE: If an iDRAC6 Express card is installed on the system, the BMC utility is replaced by the iDRAC6 utility. The BMC enables configuring, monitoring, and recovery of systems remotely.
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book.book Page 75 Wednesday, December 22, 2010 2:13 PM • Enable a LAN Platform Event Trap (PET) destination. • Attach or detach the Virtual Media devices. • Change the administrative username and password and manage user privileges. • View System Event Log (SEL) messages or clear messages from the log. For additional information on using iDRAC6, see the documentation for iDRAC6 and systems management applications. Entering the iDRAC Configuration Utility 1 Turn on or restart your system.
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book.book Page 77 Wednesday, December 22, 2010 2:13 PM Installing System Components 3 WARNING: While moving or transferring the system, it is recommended that you use the packaging material that shipped with the system and/or take care to avoid any damage due to shock or vibration. Recommended Tools • Key to the system keylock • #1 and #2 Phillips screwdrivers • Wrist grounding strap Inside the System WARNING: Whenever you need to lift the system, get others to assist you.
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book.book Page 78 Wednesday, December 22, 2010 2:13 PM Figure 3-1.
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book.book Page 79 Wednesday, December 22, 2010 2:13 PM Front Bezel (Optional) Removing the Front Bezel 1 Unlock the keylock at the left end of the bezel. 2 Lift up the release latch next to the key lock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the bezel and pull the bezel away from the system. Figure 3-2.
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book.book Page 80 Wednesday, December 22, 2010 2:13 PM Opening and Closing the System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
PAGE 81
book.book Page 81 Wednesday, December 22, 2010 2:13 PM Figure 3-3. Opening and Closing the System Cover 1 2 1 latch release lock 2 indent Closing the System 1 Place the cover onto the chassis and offset it slightly towards the back of the system, so that the two hooks on the back edge of the cover fit over the corresponding slots on the back edge of the chassis. See Figure 3-3. 2 Slide the cover towards the front of the chassis till it snaps in position.
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book.book Page 82 Wednesday, December 22, 2010 2:13 PM Hard Drives Your system supports up to four 3.5-inch (SAS or SATA) hard drives in a 3.5-inch hot-swappable hard drive carrier. The hard drives are installed at the front of the system (see Figure 3-1). Hard drives are connected to a SAS backplane through hard-drive carriers and can be configured as hotswappable. Removing a Hard-Drive Blank CAUTION: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed.
PAGE 83
book.book Page 83 Wednesday, December 22, 2010 2:13 PM Removing a Hard Drive CAUTION: Ensure that your operating system supports hot-swap drive installation. See the documentation supplied with the operating system. 1 If applicable, remove the front bezel. See "Removing the Front Bezel" on page 79. 2 Using the RAID management software, prepare the drive for removal. Wait until the hard-drive indicators on the drive carrier signal that the drive can be removed safely.
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book.book Page 84 Wednesday, December 22, 2010 2:13 PM Installing a Hard Drive CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SATA backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable.
PAGE 85
book.book Page 85 Wednesday, December 22, 2010 2:13 PM Removing a Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier. See Figure 3-6. Figure 3-6.
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book.book Page 86 Wednesday, December 22, 2010 2:13 PM Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back. See Figure 3-6. 2 Align the holes on the hard drive with the back set of holes on the hard drive carrier. When aligned correctly, the back of the hard drive will be flush with the back of the hard-drive carrier. 3 Attach the four screws to secure the hard drive to the hard-drive carrier.
PAGE 87
book.book Page 87 Wednesday, December 22, 2010 2:13 PM Figure 3-7. Removing and Installing a Power Supply 1 1 power supply 3 power supply handle 2 2 3 locking tab Installing a Power Supply 1 Verify that both power supplies are the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label. 2 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place.
PAGE 88
book.book Page 88 Wednesday, December 22, 2010 2:13 PM NOTE: When installing, hot-swapping, or hot-adding a new power supply in a system with two power supplies, allow several seconds for the system to recognize the power supply and determine its status. The power-supply status indicator turns green to signify that the power supply is functioning properly (see Figure 1-6).
PAGE 89
book.book Page 89 Wednesday, December 22, 2010 2:13 PM Table 3-1.
PAGE 90
book.book Page 90 Wednesday, December 22, 2010 2:13 PM 5 Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion-card connector on the expansion-card riser. 6 Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated. 7 Close the expansion-card latch. See Figure 3-8. Figure 3-8.
PAGE 91
book.book Page 91 Wednesday, December 22, 2010 2:13 PM Removing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 92
book.book Page 92 Wednesday, December 22, 2010 2:13 PM Integrated Storage Controller Card Your system includes a dedicated expansion-card slot on the riser for an integrated SAS controller card that provides the integrated storage subsystem for your system’s internal hard drives. The controller supports SAS and SATA hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system.
PAGE 93
book.book Page 93 Wednesday, December 22, 2010 2:13 PM Figure 3-9. Removing and Installing the Integrated Storage Controller Card 1 2 3 4 5 1 SAS data cable connector 2 storage controller card slot 3 expansion card riser 4 integrated storage controller card 5 release lever (blue) Installing the Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician.
PAGE 94
book.book Page 94 Wednesday, December 22, 2010 2:13 PM 5 Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated and the plastic card guide fits over the edges of the card. 6 Connect the SAS data cable connector to the integrated storage controller card. See Figure 3-9. NOTE: Be sure to connect the cable according to the connector labels on the cable. The cable will not function properly if reversed.
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book.book Page 95 Wednesday, December 22, 2010 2:13 PM 4 If installed, remove the integrated storage controller card. See "Removing the Integrated Storage Controller Card" on page 92. 5 To remove the expansion-card riser, grasp the riser guides and lift the expansion-card riser from the chassis. See Figure 3-10. Figure 3-10.
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book.book Page 96 Wednesday, December 22, 2010 2:13 PM Installing an Expansion-Card Riser CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 97 Wednesday, December 22, 2010 2:13 PM NOTE: To avoid interference with other components, the maximum allowable dimensions of the USB key are 24 mm (.94 in) wide x 79 mm (3.11 in) long x 8.6 mm (.33 in) high. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 80. 3 Locate the USB connector on the control panel board. See Figure 3-11.
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book.book Page 98 Wednesday, December 22, 2010 2:13 PM System Board Shroud The system board shroud covers the processor, heat sink, memory modules, and system battery and provides air flow to these components. Airflow is facilitated by the cooling fan modules, which are positions directly behind the system board shroud. Removing the System Board Shroud CAUTION: Many repairs may only be done by a certified service technician.
PAGE 99
book.book Page 99 Wednesday, December 22, 2010 2:13 PM Figure 3-12. Removing and Installing the System Board Shroud 1 2 3 1 power distribution board shroud 3 tabs (2) 2 system board shroud Installing the System Board Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
PAGE 100
book.book Page 100 Wednesday, December 22, 2010 2:13 PM Integrated Dell Remote Access Controller 6 Express Card (Optional) Installing an iDRAC6 Express Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
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book.book Page 101 Wednesday, December 22, 2010 2:13 PM Figure 3-13. Removing and Installing an iDRAC6 Express Card 2 1 3 4 1 iDRAC6 Express card 2 notch 3 clip 4 plastic standoff tab 7 Close the system. See "Closing the System" on page 81. 8 Reconnect the system and peripherals to their power sources, and turn them on. Removing an iDRAC6 Express Card (Optional) CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 102 Wednesday, December 22, 2010 2:13 PM 3 Pull back slightly on the retention standoff tab at the front edge of the card and gently lift the card off the retention standoff. See Figure 3-20. 4 As the holder releases from the standoff, the connector under the card disengages from the system board connector. 5 Angle the card so that the notch on the card slips through the clip on the system board. 6 Close the system. See "Closing the System" on page 81.
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book.book Page 103 Wednesday, December 22, 2010 2:13 PM 6 Align the front edge of the card with the two front plastic retention standoffs next to the iDRAC6 connector on the system board, and lower the card into place. See Figure 3-14. When the front of the card is fully seated, the plastic standoffs snap over the edge of the card. Figure 3-14.
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book.book Page 104 Wednesday, December 22, 2010 2:13 PM Removing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 105 Wednesday, December 22, 2010 2:13 PM VFlash Media (Optional) The VFlash media card is a Secure Digital (SD) card that plugs into the optional iDRAC6 Enterprise card at the back corner of the system. Installing a VFlash Media Card 1 Locate the VFlash media slot at the back corner of the system. 2 With the label side facing up, insert the contact-pin end of the SD card into the card slot on the module. NOTE: The slot is keyed to ensure correct insertion of the card.
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book.book Page 106 Wednesday, December 22, 2010 2:13 PM support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: The procedure for removing each individual fan module is the same. 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2 Open the system. See "Opening the System" on page 80. 3 Remove the system board shroud.
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book.book Page 107 Wednesday, December 22, 2010 2:13 PM Installing a Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 108
book.book Page 108 Wednesday, December 22, 2010 2:13 PM Optical Drive A slimline DVD or DVD-RW optical drive slides into the front panel and connects to the SATA controller on the system board. NOTE: DVD devices are data only. Removing an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 109 Wednesday, December 22, 2010 2:13 PM Figure 3-16.
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book.book Page 110 Wednesday, December 22, 2010 2:13 PM Installing an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 111 Wednesday, December 22, 2010 2:13 PM The maximum memory that is supported on your system varies according to the types and sizes of memory modules being used: • Single-rank and dual-rank RDIMMs of sizes 2 GB, 4 GB and 8 GB are supported for a total of up to 64 GB. • Quad-rank RDIMMs are supported for a total of up to 64 GB. • 1 GB and 2 GB UDIMMs are supported for a total of up to 16 GB.
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book.book Page 112 Wednesday, December 22, 2010 2:13 PM – For quad-rank memory modules: • One memory module per channel supports up to 1067 MHz. • Two memory modules per channel are limited to 800 MHz, regardless of memory module speed. • If quad-rank memory modules are mixed with single- or dual-rank modules, the quad-rank modules must be installed in the sockets with the white release levers.
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book.book Page 113 Wednesday, December 22, 2010 2:13 PM Table 3-2 and Table 3-3 show sample memory configurations that follow the appropriate memory guidelines stated in this section. The samples show identical memory-module configurations and their the physical and available memory totals. The tables do not show mixed or quad-rank memory-module configurations, nor do they address the memory speed considerations of any configuration. Table 3-2.
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book.book Page 114 Wednesday, December 22, 2010 2:13 PM Table 3-2. Sample RDIMM Single- and Dual-Rank Memory Configurations (Per Processor) (continued) Memory Mode Memory Module 4 Size Mirroring Single Processor 2 2 GB X X 4 2 8 4 4 GB X X 8 4 16 8 X X 16 8 32 16 GB1 3 Physical Memory (GB) Available Memory (GB) Dual Processors 1 8 1. 2. Memory Sockets Physical Memory (GB) Available Memory (GB) When available. Requires x4- or x8-based memory modules. Table 3-3.
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book.book Page 115 Wednesday, December 22, 2010 2:13 PM Installing Memory Modules WARNING: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module. CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 116 Wednesday, December 22, 2010 2:13 PM Figure 3-17. Removing and Installing a Memory Module 1 2 3 1 memory module 3 alignment key 2 memory module socket ejectors (2) 7 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
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book.book Page 117 Wednesday, December 22, 2010 2:13 PM 12 Start up the system, press to enter the System Setup program, and check the System Memory setting on the main System Setup screen. The system should have already changed the value to reflect the newly installed memory. 13 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 2 through step 12 of this procedure, checking to ensure that the memory modules are firmly seated in their sockets.
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book.book Page 118 Wednesday, December 22, 2010 2:13 PM 6 Replace the system board shroud. See "Installing the System Board Shroud" on page 99. 7 Close the system. See "Closing the System" on page 81. 8 Reconnect the system and peripherals to their power sources, and turn them on. Processors Removing a Processor CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 119 Wednesday, December 22, 2010 2:13 PM 6 Wait 30 seconds for the heat sink to loosen from the processor. 7 Loosen the other heat-sink retention screws. 8 Gently lift the heat sink off of the processor and set the heat sink aside upside down (thermal grease side facing up). Figure 3-18. Removing and Installing the Heat Sink 2 1 1 heat sink retention screws (4) 2 heat sink CAUTION: The processor is held in its socket under strong pressure.
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book.book Page 120 Wednesday, December 22, 2010 2:13 PM 10 Use the tab on the processor shield to rotate shield upward and out of the way. See Figure 3-19. Figure 3-19. Removing a Processor 2 3 1 4 1 socket-release lever 2 processor 3 processor shield 4 ZIF socket CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board.
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book.book Page 121 Wednesday, December 22, 2010 2:13 PM Installing a Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 122 Wednesday, December 22, 2010 2:13 PM Figure 3-20. Keeping the Processor Parallel to the Socket Figure 3-21.
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book.book Page 123 Wednesday, December 22, 2010 2:13 PM 8 Verify that the processor is properly aligned and seated. 9 Close the processor shield. See Figure 3-22. 10 Rotate the socket-release lever down until it snaps into place. See Figure 3-22. Figure 3-22. Installing a Processor 1 1 socket-release lever 3 processor shield 2 3 2 processor NOTE: Your kit may contain a replacement heat sink if you are installing a processor that consumes additional power.
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book.book Page 124 Wednesday, December 22, 2010 2:13 PM 14 Using a #2 Phillips screwdriver, tighten the heat-sink retention screws. See Figure 3-22. 15 Replace the cooling shroud. See "Installing the System Board Shroud on page 99. 16 Close the system. See "Closing the System on page 81. 17 Reconnect your system and peripherals to their electrical outlets, and turn on the system. 18 Press to enter the System Setup program, and check that the processor information matches the new system configuration.
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book.book Page 125 Wednesday, December 22, 2010 2:13 PM Figure 3-23. Replacing the System Battery 2 1 3 1 positive side of battery connector 3 negative side of battery connector 2 system battery 4 Locate the battery socket. See "Jumpers and Connectors" on page 163. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery.
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book.book Page 126 Wednesday, December 22, 2010 2:13 PM 10 Replace the system board shroud. See "Installing the System Board Shroud" on page 99. 11 Close the system. See "Closing the System" on page 81. 12 Reconnect the system to the electrical outlet and turn the system on, including any attached peripherals. 13 Enter the System Setup program to confirm that the battery is operating properly. See "Entering the System Setup Program" on page 56.
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book.book Page 127 Wednesday, December 22, 2010 2:13 PM 3 Open the system. See "Opening the System" on page 80. 4 Disconnect the control panel cable at back of the control panel board. See Figure 3-24. CAUTION: Do not pull on the cable to unseat the connector. Doing so can damage the cable. a Press the metal tabs on the ends of the cable connector. b Gently work the connector out of the socket. 5 Disconnect the display module cable from the control panel board. See Figure 3-24.
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book.book Page 128 Wednesday, December 22, 2010 2:13 PM Figure 3-24.
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book.book Page 129 Wednesday, December 22, 2010 2:13 PM Installing the Control Panel Assembly CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 130 Wednesday, December 22, 2010 2:13 PM SAS Backplane Removing the SAS Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 131 Wednesday, December 22, 2010 2:13 PM Figure 3-25. Removing and Installing a SAS Backplane 1 2 3 4 5 1 backplane retention latches (2) 2 SAS backplane power cable 3 SAS A cable 4 SAS backplane 5 SAS B cable Installing the SAS Backplane CAUTION: Many repairs may only be done by a certified service technician.
PAGE 132
book.book Page 132 Wednesday, December 22, 2010 2:13 PM 2 Align the slots in the backplane with the retention hooks on the back of the drive bays, then move the backplane forward until the retention hooks fit through the slots in the backplane. See Figure 3-25. 3 Slide the backplane downward until the two blue retention latches snap into place. 4 Connect the SAS data and power cables to the SAS backplane. 5 Install the hard drives in their original locations. 6 Close the system.
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book.book Page 133 Wednesday, December 22, 2010 2:13 PM 5 Slide the power distribution board away from the standoffs, and then lift the board out. See Figure 3-26. Figure 3-26.
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book.book Page 134 Wednesday, December 22, 2010 2:13 PM Replacing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 135 Wednesday, December 22, 2010 2:13 PM System Board Removing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 136 Wednesday, December 22, 2010 2:13 PM 11 Grasp the system board assembly by the edges of the system board and lift the assembly away from the chassis. See Figure 3-27. Figure 3-27.
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book.book Page 137 Wednesday, December 22, 2010 2:13 PM Installing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 138 Wednesday, December 22, 2010 2:13 PM • SAS backplane power cable connector • System board power cable connectors 11 Replace the expansion-card risers. See "Removing the Front Bezel" on page 79. 12 Install all expansion cards. See "Installing an Expansion Card" on page 89. 13 Reinstall the integrated storage controller card. See "Installing the Integrated Storage Controller Card" on page 93.
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book.book Page 141 Wednesday, December 22, 2010 2:13 PM Troubleshooting Your System 4 Safety First—For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
PAGE 140
book.book Page 142 Wednesday, December 22, 2010 2:13 PM Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 159. If the tests run successfully, the problem is not related to video hardware. If the tests fail, see "Getting Help" on page 169.
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book.book Page 143 Wednesday, December 22, 2010 2:13 PM 4 Reconnect and power on each USB device one at a time. 5 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 169. Troubleshooting a Serial I/O Device 1 Turn off the system and any peripheral devices connected to the serial port.
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book.book Page 144 Wednesday, December 22, 2010 2:13 PM • Change the autonegotiation setting, if possible. • Use another connector on the switch or hub. If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card. 4 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 5 Enter the System Setup program and confirm that the NIC ports are enabled. See "Integrated Devices Screen" on page 62.
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book.book Page 145 Wednesday, December 22, 2010 2:13 PM • Expansion cards • Integrated storage card • iDRAC6 Express card • iDRAC6 Enterprise card • Power supplies • Fans • Processors and heat sinks • Memory modules 4 Let the system dry thoroughly for at least 24 hours. 5 Reinstall the components you removed in step 3. 6 Close the system. See "Closing the System" on page 81. 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
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book.book Page 146 Wednesday, December 22, 2010 2:13 PM 2 Ensure that the following components are properly installed: • Expansion cards • Power supplies • Fans • Processors and heat sinks • Memory modules • Hard-drive carriers • Cooling shroud 3 Ensure that all cables are properly connected. 4 Close the system. See "Closing the System" on page 81. 5 Run the system board tests in the system diagnostics. See "Running the System Diagnostics" on page 159.
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book.book Page 147 Wednesday, December 22, 2010 2:13 PM Troubleshooting Power Supplies 1 Identify the faulty power supply by the power supply's fault indicator. See "Power Indicator Codes" on page 20. CAUTION: At least one power supply must be installed for the system to operate. Operating the system with only one power supply installed for extended periods of time can cause the system to overheat. 2 Reseat the power supply by removing and reinstalling it. See "Power Supplies" on page 86.
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book.book Page 148 Wednesday, December 22, 2010 2:13 PM Troubleshooting a Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 147
book.book Page 149 Wednesday, December 22, 2010 2:13 PM 2 Turn off the system and attached peripherals, and unplug the system from the power source. Press the power button with the system unplugged, and then reconnect the system to power. 3 Turn on the system and attached peripherals and note the messages on the screen. Go to step 12 if an error message appears indicating a fault with a specific memory module. 4 Enter the System Setup program and check the system memory setting.
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book.book Page 150 Wednesday, December 22, 2010 2:13 PM 17 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 18 As the system boots, observe any error message that appears on the front of the system. 19 If the memory problem is still indicated, repeat step 12 through step 18 for each memory module installed. If the problem persists after all memory modules have been checked, see "Getting Help" on page 169.
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book.book Page 151 Wednesday, December 22, 2010 2:13 PM Troubleshooting an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 150
book.book Page 152 Wednesday, December 22, 2010 2:13 PM 4 Ensure that the tape drive’s interface cable is fully connected to the tape drive and the external port on the controller card. 5 Run the appropriate online diagnostics tests. See "Running the System Diagnostics" on page 159. 6 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 153 Wednesday, December 22, 2010 2:13 PM 2 If installed, remove the front bezel. See "Removing the Front Bezel" on page 79. 3 If your system has a SAS RAID controller and your hard drives are configured in a RAID array, perform the following steps. a Restart the system and press to enter the host adapter configuration utility program. See the documentation supplied with the host adapter for information about the configuration utility.
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book.book Page 154 Wednesday, December 22, 2010 2:13 PM 4 Check the configuration settings, make any necessary corrections, and restart the system. 5 If installed, remove the front bezel. See "Removing the Front Bezel" on page 79. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
PAGE 153
book.book Page 155 Wednesday, December 22, 2010 2:13 PM Troubleshooting Expansion Cards NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
PAGE 154
book.book Page 156 Wednesday, December 22, 2010 2:13 PM 14 For each expansion card you removed in step 10, perform the following steps: a Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. b Open the system. See "Opening the System" on page 80. c Reinstall one of the expansion cards. d Close the system. See "Closing the System" on page 81. e Run the appropriate diagnostic test. If the tests fail, see "Getting Help" on page 169.
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book.book Page 157 Wednesday, December 22, 2010 2:13 PM 9 Open the system. See "Opening the System" on page 80. 10 Remove all processors except for processor 1. See "Removing a Processor" on page 118. 11 Close the system. See "Closing the System" on page 81. 12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 159. If the test fails, the processor is faulty.
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book.
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book.book Page 159 Wednesday, December 22, 2010 2:13 PM Running the System Diagnostics 5 If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
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book.book Page 160 Wednesday, December 22, 2010 2:13 PM • View status messages that inform you if tests are completed successfully • View error messages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated.
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book.book Page 161 Wednesday, December 22, 2010 2:13 PM Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested. Click the (+) next to a device or module to view its components. Click (+) on any component to view the tests that are available.
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book.book Page 162 Wednesday, December 22, 2010 2:13 PM 162 • Configuration—Displays basic configuration information about the currently selected device. • Parameters—Displays parameters that you can set for the test.
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book.book Page 163 Wednesday, December 22, 2010 2:13 PM Jumpers and Connectors 6 This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings. Table 6-1.
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book.book Page 164 Wednesday, December 22, 2010 2:13 PM System Board Connectors See Figure 6-1 and Table 6-2 for the location and description of the system board connectors. Figure 6-1.
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book.book Page 165 Wednesday, December 22, 2010 2:13 PM Table 6-2.
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book.book Page 166 Wednesday, December 22, 2010 2:13 PM Table 6-2.
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book.book Page 167 Wednesday, December 22, 2010 2:13 PM 5 Reconnect your system and peripherals to their electrical outlets, and turn on the system. The existing passwords are not disabled (erased) until the system boots with the password jumper plug in the "disabled" position. However, before you assign a new system and/or setup password, you must return the jumper plug to the enabled position.
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book.book Page 169 Wednesday, December 22, 2010 2:13 PM 7 Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
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book.book Page 171 Wednesday, December 22, 2010 2:13 PM Index A See optical drive.
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book.book Page 172 Wednesday, December 22, 2010 2:13 PM Dell Online Diagnostics using, 159 diagnostics advanced testing options, 161 testing options, 160 using embedded system diagnostics, 159 using Online Diagnostics, 159 when to use, 160 DIMMs See memory modules (DIMMs).
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book.book Page 174 Wednesday, December 22, 2010 2:13 PM P memory modules, 117 power supply, 86 power supply blank, 88 processor, 118 SAS backplane board, 130 SAS controller, 92 system board, 135 password setup, 72 system, 69 passwords disabling, 166 phone numbers, 169 POST accessing system features, 9 power indicators, 10, 20 power supplies indicators, 20 removing, 86 replacing, 87 power supply blank, 88 processor installing, 121 removing, 118 upgrades, 118 R remote access controller See iDRAC.
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book.book Page 175 Wednesday, December 22, 2010 2:13 PM SATA settings, 60 serial communications options, 63 system security options, 65 system board, 135 setup password, 72 slots See expansion slots.
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