Technical information

36 | FTOS Release Notes for the E-Series TeraScale, FTOS Version 8.4.2.8, October 2012
www.dell.com | support.dell.com
Open E-Series TeraScale Version 8.4.2.8 Software Caveats
The latest information related to Open Caveats is available on iSupport through the BugTrack search tool.
You must have a user account (see Accessing iSupport Services) to access the BugTrack tool.
To use the search tool:
1. Go the Main Customer Support page: https://www.force10networks.com/csportal20/Main/
SupportMain.aspx.
2. Log in.
3. Click the BugTrack link, located in the Quick Links menu directly below the login bar.
4. This takes you to the BugTrack search page: https://www.force10networks.com/csportal20/BugTrack/
SearchIssues.aspx.
5. Enter for a specific PR or select an FTOS version, platform, severity, or category to get a list of PRs.
6. Click the Search button.
The PR (or PRs) appears on the page below the tool.
Technical Support
iSupport provides a range of documents and tools to assist you with effectively using Dell Force10
equipment and mitigating the impact of network outages. Through iSupport you can obtain technical
information regarding Dell Force10 products, access to software upgrades and patches, and open and
manage your Technical Assistance Center (TAC) cases. Force10 iSupport provides integrated, secure
access to these services.
Accessing iSupport Services
The URL for the Dell Force10 iSupport website is www.force10networks.com/support/. To access
iSupport services you must have a user identification (userid) and password. If you do not have one, you
can request one at the website:
1. On the Dell Force10 iSupport page, click the Account Request link.
2. Fill out the User Account Request form, and click Send. You will receive your user identification and
password by email.
3. To access iSupport services, click the Log in link, and enter your user identification and password.