User`s guide

Troubleshooting  65
Dell Soundbar Problems
Common Symptoms What You
Experience
Possible Solutions
No sound for system
where the Soundbar
draws power from an
AC adapter
No power to
Soundbar - the power
indicator is o
•Turn the Power/Volume knob
on the Soundbar clockwise to
the middle position; check if
the power indicator (white LED)
on the front of the Soundbar is
illuminated.
•Confirm that the power cable
from the Soundbar is plugged
into the adapter.
No Sound Soundbar has power -
power indicator is on
•Plug the audio line-in cable into
the computer’s audio out jack.
•Set all volume controls to their
maximum and ensure that the
mute option is not enabled.
•Play some audio content on the
computer (example, audio CD,
or MP3).
•Turn the Power/Volume knob
on the Soundbar clockwise to a
higher volume setting.
•Clean and reseat the audio line-
in plug.
•Test the Soundbar using
another audio source (For
example: portable CD player,
MP3 player).
Distorted Sound Computer’s sound
card is used as the
audio source
•Clear any obstructions between
the Soundbar and the user.
•Confirm that the audio line-in
plug is completely inserted into
the jack of the sound card.
•Set all Windows volume
controls to their midpoints.
•Decrease the volume of the
audio application.
•Turn the Power/Volume knob
on the Soundbar counter-
clockwise to a lower volume
setting.
•Clean and re-seat the audio
line-in plug.
•Troubleshoot the computer’s
sound card.
•Test the Soundbar using
another audio source (For
example: portable CD player,
MP3 player).
•Avoid using an audio cable
extension or audio jack
converter.