User’s Guide

58 │ Troubleshooting
Wrong Color • Try different Preset Modes in Color settings OSD.
Adjust R/G/B value in Custom Color in Color settings
OSD.
• Change the Input Color Format to RGB or YCbCr/
YPbPr in the Color settings OSD.
• Run the built-in diagnostics.
Image retention
from a static image
left on the monitor
for a long period of
time
• Set the screen to turn off after a few minutes of screen
idle time. These can be adjusted in Windows Power
Options or Mac Energy Saver setting.
• Alternatively, use a dynamically changing screensaver.
Video Ghosting or
Overshooting
• Change the Response Time in the Display OSD to
Normal or Fast depending on your application and usage.
Product-specific problems
Specific
Symptoms
Possible Solutions
Screen image is too
small
• Check the Aspect Ratio setting in the Display settings
OSD.
• Reset the monitor to Factory Settings (Factory Reset).
Cannot adjust the
monitor with the
buttons on the
bottom of the panel
• Turn Off the monitor, unplug the power cord, plug it back,
and then turn On the monitor.
• Check if the OSD menu is locked. If yes, press and hold the
Exit button (button 4) for four seconds to unlock.
No Input Signal
when user controls
are pressed
• Check the signal source. Ensure the computer is not in
Standby Mode by moving the mouse or pressing any key
on the keyboard.
• Check if the video cable is plugged in properly. Disconnect
and reconnect the video cable if necessary.
• Reset the computer or video player.
The picture does
not fill the entire
screen
• Due to different video formats (aspect ratio) of DVDs, the
monitor may display in full screen.
• Run the built-in diagnostics.