Users Guide

134 Troubleshooting
Check that your Dell
machine, access point/router,
or network hub is turned on.
Check the following:
• The power cord is connected correctly and the Dell machine is
turned on.
• The access point/router or hub is turned on and its link button is
blinking.
• All protective packaging has been removed from the machine.
• The toner cartridge and drum unit are installed correctly.
• The front and back covers are fully closed.
• Paper is inserted correctly in the paper tray.
• (For wired networks) A network cable is securely connected to the
Dell machine and to the router or hub
.
Wired/Wireless
Check the Link Status in
the Network Configuration
Report.
Print the Network Configuration Report and check that Ethernet
Link Status or Wireless Link Status is Link OK.
Wired/Wireless
Check that you can "ping"
the Dell machine from your
computer.
Ping the Dell machine from your computer using the IP address or
the node name at the Windows
®
command prompt or Macintosh
Terminal application:
ping <ipaddress> or <nodename>.
• Successful: Your Dell machine is working correctly and connected
to the same network as your computer.
• Unsuccessful: Your Dell machine is not connected to the same
network as your computer.
Confirm that the IP address and the Subnet Mask are set correctly.
Wired/Wireless
Check that your Dell
machine is connected to the
wireless network.
Print the WLAN Report to check the error code on the printed
report.
Wireless
If you have checked and tried all of the above but you are still having problems, see the instructions supplied with
your wireless LAN access point/router to find the SSID and the Network Key information and set them correctly.
Other Problems
Difficulties Suggestions
The machine will not turn
on.
Adverse conditions on the power connection (such as lightning or a power surge) may have
triggered the machine's internal safety mechanisms. Unplug the power cord. Wait for ten
minutes, then plug in the power cord and press
to turn on the machine.
If the problem is not solved, press and hold
to turn off the machine. If you are using a
backup battery or surge suppressor device, disconnect it to make sure it is not the problem. Plug
the machine’s power cord directly into a different known working wall outlet and press
to
turn on the machine.