Users Guide

199Appendix
Appendix
Dell™ Technical Support Policy
Warranty and Return Policy
Contacting Dell
Dell™ Technical Support Policy
Technician-assisted technical support requires the cooperation and participation of the customer in the
troubleshooting process and provides for restoration of the operating system, software program and hardware drivers
to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of
the printer and all Dell-installed hardware. In addition to this technician assisted technical support, online technical
support is available at Dell Support. Additional technical support options may be available for purchase.
Online Services
You can learn about Dell products and services on the following websites:
• www.dell.com
• www.dell.com/ap (Asian/Pacific countries only)
• www.dell.com/jp (Japan only)
• www.euro.dell.com (Europe only)
• www.dell.com/la (Latin American and Caribbean countries)
• www.dell.ca (Canada only)
You can access Dell Support through the following websites and e-mail addresses:
• Dell Support websites
dell.com/support
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
• Dell Support e-mail addresses
[e-mail]
[e-mail]
[e-mail] (Latin America and Caribbean countries only)
[e-mail] (Asian/Pacific countries only)
• Dell Marketing and Sales e-mail addresses
[e-mail] (Asian/Pacific countries only)
[e-mail] (Canada only)
• Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as user: "anonymous", and use your e-mail address as your password.