Users Guide

Table 33. Resolving errors (continued)
Problem Solution
No message appears on the
Operator Panel display.
• Check all power cord connections.
• Check the LEDs on the power supplies.
• Make sure that Power on the front panel was pressed, and the green Ready
LED is lit.
• Make sure that the outlet has power. Try another working outlet.
Can’t load the cleaning
cartridge.
• Make sure that you’re using an LTO cleaning cartridge.
• Make sure that the cleaning cartridge isn’t expired. A cleaning cartridge
expires after 50 cleaning cycles.
User account locked. From the Conguration > User Accounts > Access Recovery page, you can
receive a temporary administrator password for login to the Management GUI
that is valid for two hours.
Tape Drive or Media Problems
A cartridge that is recently
imported from a different
environment is causing
issues.
Media that is moved from one environment to another can cause issues until it
acclimates to the new conditions. A cartridge must be acclimated for at least
24 hours before it’s used, particularly if it was stored at a substantially
different temperature or level of humidity than the device.
The library displays incorrect
bar codes.
• Verify that the label is properly applied.
• Verify that the label isn’t soiled.
Cleaning or data cartridge
incompatible with drive.
• Check the event log to see which cartridge is incompatible.
• Make sure that you’re using data and cleaning cartridges that are compatible
with the drive and model of your device.
• Make sure that you’re using the correct cartridge type for the operation. The
device automatically unloads incompatible cartridges, and the Attention LED
flashes.
• Export the media.
Connection Problems
Fibre Channel connection
problems
Check Drive Status screen to check the link connection for your tape drive.
• Check that the Fibre Channel speed is set to either match the HBA/switch
speed or set to Automatic
• Verify that cables aren’t damaged.
• Verify that cables are securely connected on both ends.
• Verify Host Connectivity.
• Use ITDT to debug the problem.
SAS connection problems
Check Drive Status screen to check the connection for your tape drive.
• Verify that cables aren’t damaged.
• Verify that cables are securely connected on both ends.
• Verify Host Connectivity.
• Use ITDT to debug the problem.
78 Dell EMC ML3 Tape Library: User's Guide