Users Guide

Table 33. Resolving errors (continued)
Problem Solution
Can’t connect to the
Management GUI.
• Verify that the Ethernet cable is connected to the Base Module’s controller
card and to the LAN.
• Verify that the link LED on the RJ45 (LAN) connector is lit when the device is
turned on. If the LED isn’t lit, the device isn’t communicating with the LAN.
See your network administrator for help.
• Verify that the device is congured with a valid static network address or
DHCP is enabled so the device can obtain a network address. If DHCP is
used, write down the device's network address from the Operator Panel login
screen. If a valid DHCP address isn’t available, the library isn’t
communicating with the DHCP server. See your network administrator for
help.
• Enter the library’s IP address into the address bar of a web browser that is
connected to the same LAN as the device. If the Management GUI page
doesn’t display, ping the device's IP address. If the ping fails, check that no
rewalls or other obstructions to network trafc exist between the computer
with the web browser and the device. See your network administrator for
help.
Can’t connect to Key
Management Server for LME.
• Run the Encryption Connectivity Check or Key Path Diagnostics and review
the results message. See “Locating Management functions” on page 63.
• Validate that the server conguration properties le includes support for TLS
1.2. See the encryption server documentation.
• If SKLM v2.7 or higher is used and you’re using the Library Self-Signed
Certicate. For one time only, you might need to reset your encryption
settings to clear out old versions of the self-signed certicate, recongure
encryption, then accept the new self-signed certicate on the encryption
server. See “Conguring Library Managed Encryption” on page 72.
• Check that your certicate algorithm is supported by your version of the
server.
Pre-call checklist
If you have questions or problems with the library, complete these steps before a call to technical support
is placed.
Note: Where instructions refer you to the web, go to www.Dell.com/support.
1. Verify that you exhausted all troubleshooting options. See “Troubleshooting Guide” on page 75.
2. Collect library and drive logs. See “Locating Management functions” on page 63.
3. Verify that the library and drive rmware is at the most recent level. See “Locating Management
functions” on page 63.
4. Verify that your device drivers are at the most recent level.
• For the current release of device drivers, see Supported Device Drivers.
• For the current release of device drivers by independent software vendors (ISVs), go to the
appropriate third-party website.
5. Verify whether your hardware and software conguration is supported. See “Host connectivity” on
page 20.
6. Check the hardware and connections:
Chapter 5. Troubleshooting
79