Users Guide
• Ensure that the host interface cable connector does not contain bent or recessed pins.
• Ensure that all retention screws for the host interface cable and terminator are securely tightened.
• Verify the host connection. See “Verifying the host connection” on page 58.
If you still have a problem after these steps are completed, see “Contacting Dell” on page iv.
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
Note: If you do not have an active Internet connection, you can nd contact information about your
purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides online and telephone-based support and service options. Service availability varies by
country and product, and some services might not be available in your area. To contact Dell for sales,
technical support, or customer service issues follow the steps that are listed:
1. Go to www.Dell.com/support.
2. Select your country from the drop-down menu on the lower right corner of the page.
3. For customized support:
a. Enter your system Service Tag in the Enter your Service Tag eld.
b. Click Submit. The support page that lists the various support categories is displayed.
4. For general support:
a. Select your product category.
b. Select your product segment.
c. Select your product. The support page that lists the various support categories is displayed.
5. For contact details of Dell Global Technical Support:
a. Click Global Technical Support.
b. The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell
Global Technical Support team.
Diagnostic information
This section provides various diagnostic tools and information.
The ITDT rmware update, dump retrieval and drive test tool
ITDT has multiple functional capabilities and is a quick, convenient, and efcient method for drive
rmware updates. As a note, drive memory dump retrievals are completed by the tool as well.
ITDT has multiple functional capabilities and is a quick, convenient, and efcient method for drive
rmware updates. As a note, drive memory dump retrievals are completed by the tool as well.
The ITDT tool:
• Runs quick or extended diagnostic tests on tape drives. If the library is online to the server/host where
the tool resides, ITDT communicates with the drive through the library to load and unload a test
cartridge, exercising some library functions.
• Retrieves rmware memory dumps from tape drives and libraries.
• Completes a rmware update on tape drives or libraries. See note about library rmware update.
• Tests the performance of the environment by completely writing a cartridge and measuring
performance.
• Retrieves and displays cartridge information.
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Dell EMC ML3 Tape Library: User's Guide