Users Guide
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Set company name
You can optionally congure name, address and territory information. Although this information is optional, it is used by Dell Technical
Support to identify which company owns the device.
1 (Optional) Congure contact information in SUPPORT-ASSIST mode.
contact-company name name
2 (Optional) Congure address information in SUPPORT-ASSIST mode. Use the no address command to remove the conguration.
address city name state name country name zipcode number
3 (Optional) Congure street address information in SUPPORT-ASSIST mode. Use double quotes to add spaces within an address. Use
the no street-address command to remove the conguration.
street-address {address-line-1} [{address-line-2} {address-line-3}]
4 (Optional) Congure the territory and set the coverage in SUPPORT-ASSIST mode. Use the no territory command to remove
the conguration.
territory company-territory
Congure SupportAssist company
OS10(conf-support-assist)# contact-company name Eureka
OS10(conf-support-assist-Eureka)# address city San Jose state California Country America
zipcode 95123
OS10(conf-support-assist-Eureka)# street-address "123 Main Street" "Bldg 999"
OS10(conf-support-assist-Eureka)# territory sales
Set contact information
Congure contact details in SupportAssist Company mode. You can set the name, email addresses, phone, method, and time zone.
SupportAssist contact-person congurations are optional for the SupportAssist service.
1 (Optional) Enter the contact name in SUPPORT-ASSIST mode.
contact-person first firstname last lastname
2 Enter the email addresses in SUPPORT-ASSIST mode.
email-address email-address
3 Enter the preferred contact method in SUPPORT-ASSIST mode.
preferred-method {email | phone | no-contact}
4 Enter a contact phone number in SUPPORT-ASSIST mode.
phone primary number [alternate number
Congure contact details
OS10(config)# support-assist
OS10(conf-support-assist)# contact-company name Eureka
OS10(conf-support-assist-Eureka)# contact-person first John last Smith
OS10(conf-support-assist-Eureka)# email-address abc@dell.com
OS10(conf-support-assist-Eureka-JohnJamesSmith)# preferred-method email
OS10(conf-support-assist-Eureka)# phone primary 408-123-4567
Troubleshoot OS10
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