Users Guide

2. Accept the EULA.
OS10(config)# eula-consent support-assist accept
3. Enter SupportAssist mode from CONFIGURATION mode.
OS10(config)# support-assist
OS10(conf-support-assist)#
4. (Required) Specify the SupportAssist server URL or IP address in SUPPORT-ASSIST mode, and specify your Dell Digital Locker (DDL)
credentials to access the SupportAssist server. This account must have entitlements to the OS10 switch in DDL. You can enter
default to specify the SupportAssist server URL (https://esrs3.emc.com).
OS10(conf-support-assist)# server url default username example-username password example-
password
Or
OS10(conf-support-assist)# server url https://domain username example-username password
example-password
5. (Required) Configure the interface to connect to the SupportAssist server in SUPPORT-ASSIST mode.
OS10(conf-support-assist)# source-interface interface
6. (Required) Configure the contact information for your company in SUPPORT-ASSIST mode.
OS10(conf-support-assist)# contact-company name ExampleCompanyName
OS10(conf-support-assist-ExampleCompanyName)#
7. Trigger an activity immediately or at a scheduled time in EXEC mode.
OS10# support-assist-activity full-transfer {start—now | schedule [hourly | daily | weekly
| monthly | yearly]}
Remove SupportAssist schedule
OS10# no support-assist-activity full-transfer schedule
Set company name
Configure the name, address, and territory information. Dell EMC Technical Support uses this information to identify which company owns
the device.
1. (Required) Configure contact information in SUPPORT-ASSIST mode.
OS10(conf-support-assist)# contact-company name example-company-name
2. (Required) Configure address information in SUPPORT-ASSIST mode. Use double quotes to add spaces within the city or state name.
Use the
no address command to remove the configuration. Enter ? to view a list of supported country names and codes. You can
also find this information at the following location:
Country names and codes.
OS10(conf-support-assist-example-company-name)# address city city-name state state-name
country country-code zipcode number
3. (Required) Configure street address information in SUPPORT-ASSIST mode. Use double quotes to add spaces within an address. Use
the no street-address command to remove the configuration.
OS10(conf-support-assist-example-company-name)# street-address {address-line-1} [address-
line-2 address-line-3]
4. (Optional) Configure the territory in SUPPORT-ASSIST mode. Use the no territory command to remove the configuration.
OS10(conf-support-assist-example-company-name)# territory company-territory
1298
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