Users Guide

Configure SupportAssist company
OS10(conf-support-assist)# contact-company name ExampleCompanyName
OS10(conf-support-assist-ExampleCompanyName)# address city San Jose state California country
USA zipcode 95125
OS10(conf-support-assist-ExampleCompanyName)# street-address "123 Example Street" "Bldg 999"
OS10(conf-support-assist-ExampleCompanyName)# territory Sales
Set contact information
Configure contact details in SUPPORT-ASSIST mode. You can set the name, email addresses, phone, and preferred contact method.
1. (Required) Enter the contact name in SUPPORT-ASSIST mode.
OS10(config)# support-assist
OS10(conf-support-assist)# contact-company name ExampleCompanyName
OS10(conf-support-assist-ExampleCompanyName)# contact-person first firstname last lastname
2. (Required) Enter the email addresses in SUPPORT-ASSIST mode.
OS10(conf-support-assist-ExampleCompanyName)# email-address primary email-address
[alternate alternate-email-address]
You can optionally configure an alternate email address.
3. (Optional) Enter the preferred contact method in SUPPORT-ASSIST mode.
OS10(conf-support-assist-ExampleCompanyName-firstnamelastname)# preferred-method {email |
phone | no-contact}
4. (Required) Enter a contact phone number in SUPPORT-ASSIST mode. Minimum length of phone number is nine digits.
OS10(conf-support-assist-ExampleCompanyName)# phone primary number [alternate number]
You can optionally configure an alternate phone number.
Configure contact details
OS10(config)# support-assist
OS10(conf-support-assist)# contact-company name ExampleCompanyName
OS10(conf-support-assist-ExampleCompanyName)# contact-person first Firstname last Lastname
OS10(conf-support-assist-ExampleCompanyName)# email-address primary [e-mail]
alternate [e-mail]
OS10(conf-support-assist-ExampleCompanyName-FirstnameLastname)# preferred-method email
OS10(conf-support-assist-ExampleCompanyName)# phone primary 000-123-4567 alternate
123-456-7890
Schedule activity
Schedule a time for a full data transfer.
NOTE:
When a full data transfer starts, SupportAssist opens an SSH session with the user mgmt_evt_user to collect
data. When you run the show sessions command to view a list of active user sessions, the system displays the
mgmt_evt_user session as well. SupportAssist requires this session to be active to collect data. Killing this session
halts data collection.
• Configure full-transfer or log-transfer activities in EXEC mode.
OS10# support-assist-activity {full—transfer} schedule {hourly | daily | weekly | monthly
| yearly}
• hourly min number—Enter the time to schedule an hourly task, from 0 to 59.
• daily hour number min number—Enter the time to schedule a daily task, from 0 to 23 hours and 0 to 59 minutes.
• weekly day-of—week number hour number min number—Enter the time to schedule a weekly task, from 0 to 6 days,
0 to 23 hours, and 0 to 59 minutes.
Troubleshoot OS10
1299