Users Guide

Table Of Contents
Example
OS10# show support-assist status
EULA support-assist : Accepted
Service : Enabled
Contact-Company : ExampleCompanyName
Street Address : Olympia
City : SanJose
State : California
Country : USA
Zipcode : 95123
Territory : West
Contact-person : Firstname Lastname
Primary email : youremail@example.com
Alternate email : emailid@example.com
Primary phone : 000-123-4567
Alternate phone : 777777777
Contact method : email
Server(configured) : default
Activity Enable State :
Activity State
--------------------------------
full-transfer Enabled
event-notification Enabled
Scheduled Activity List :
Activity Schedule Schedule created on
--------------------------------------------------------------------------------------
full-transfer None Never
Activity Status :
Activity Status last start last success
----------------------------------------------------------------------------------------
full-transfer Success 2019-06-13 16:08:51 2019-06-13 16:15:19
event-notification Success 2019-06-13 16:04:35 2019-06-13 16:04:39
keep-alive Success 2019-06-13 18:00:00 2019-06-13 17:30:03
Server Status :
Last KeepAlive Status : Failed
Last KeepAlive Successful at : 2019-06-13 17:30:03
Last KeepAlive Failed at : 2019-06-13 18:00:03
Last MFT Status : Success
Last MFT Successful at : 2019-06-13 16:15:19
Last MFT Failed at : Never
Supported
Releases
10.2.0E or later
source-interface
Configures the source interface to establish outgoing connectivity to the SupportAssist server.
Syntax
source-interface interface
Parameters interface:
ethernet node/slot/port[:subport]—Enter a physical Ethernet interface.
loopback number—Enter a Loopback interface, from 0 to 16383.
management 1/1/1—Enter the management interface.
port-channel channel-id—Enter a port channel interface, from 1 to 128.
vlan vlan-id—Enter a VLAN ID, from 1 to 4093.
Default Not configured.
Command Mode SUPPORT-ASSIST
Usage Information
Supported on the MX9116n and MX5108n switches in Full Switch mode starting in release 10.4.0(R3S). Also
supported in SmartFabric mode starting in release 10.5.0.
The no version of this command removes the configuration.
Troubleshoot OS10 1313