Users Guide

Table Of Contents
Support bundle
The Support Bundle is based on the sosreport tool. Use the Support Bundle to generate an sosreport tar file that collects Linux
system configuration and diagnostics information, as well as the show command output to send to Dell EMC Technical Support.
To send Dell EMC Technical Support troubleshooting details about the Linux system configuration and OS10 diagnostics, generate an
sosreport tar file.
1. Generate the tar file in EXEC mode.
generate support-bundle
2. Verify the generated file in EXEC mode.
dir supportbundle
3. Send the support bundle using FTP/SFTP/SCP/TFTP in EXEC mode.
copy supportbundle://sosreport-filename.tar.gz tftp://server-address/path
Use the delete supportbundle://sosreport-filename.tar.gz command to delete a generated support bundle.
Event notifications
Event notifications for the generate support-bundle command process at the start and end of the bundle they support, and
reports either success or failure.
Support bundle generation start event
Apr 19 16:57:55: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_STARTED: generate support-
bundle execution has started successfully:All Plugin options disabled
Apr 19 16:57:55: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_STARTED: generate support-
bundle execution has started successfully:All Plugin options enabled
sosreport generation start event
May 11 22:9:43: %Node.1-Unit.1:PRI:OS10 %log-notice:SOSREPORT_GEN_STARTED: CLI output
collection task completed; sosreport execution task started:All Plugin options disabled
May 11 22:9:43: %Node.1-Unit.1:PRI:OS10 %log-notice:SOSREPORT_GEN_STARTED: CLI output
collection task completed; sosreport execution task started:All Plugin options enabled
Support bundle generation successful event
Apr 19 17:0:9: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_COMPLETED: generate support-
bundle execution has completed successfully:All Plugin options disabled
Apr 19 17:0:9: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_COMPLETED: generate support-
bundle execution has completed successfully:All Plugin options enabled
Support bundle generation failure
Apr 19 17:0:14: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_FAILURE: Failure in
generate support-bundle execution:All Plugin options disabled
Apr 19 17:0:14: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_FAILURE: Failure in
generate support-bundle execution:All Plugin options enabled
generate support-bundle
Generates an sosreport tar file that collects configuration and diagnostic information on Linux systems.
Syntax
generate support-bundle [enable-all-plugin-options]
Parameters enable-all-plugin-options — (Optional) Generate a full support bundle with all plugin options enabled.
Defaults None
Command Mode EXEC
Troubleshoot OS10 1317