Users Guide

Congure SupportAssist
SupportAssist is started by default. If you do not accept end user license agreement (EULA), SupportAssist is disabled.
1 Enter SupportAssist mode from CONFIGURATION mode.
support-assist
2 (Optional) Congure the SupportAssist server URL or IP address in SUPPORT-ASSIST mode.
server url server-url
3 (Optional) Congure the interface used to connect to the SupportAssist server in SUPPORT-ASSIST mode.
source-interface interface
4 (Optional) Congure the contact information for your company in SUPPORT-ASSIST mode.
contact-company name {company-name}
5 (Optional) Congure a proxy to reach the SupportAssist server in SUPPORT-ASSIST mode.
proxy-server ip {ipv4–address | ipv6–address} port port-number [username user-name password
password]
6 Trigger an activity immediately or at a scheduled time in SUPPORT-ASSIST mode.
do support-assist activity full-transfer {start—now | schedule [hourly | daily | weekly |
monthly | yearly]}
Congure SupportAssist
OS10(config)# support-assist
OS10(conf-support-assist)# contact-company name Eureka
OS10(conf-support-assist-Eureka)# exit
OS10(conf-support-assist)# server url http://eureka.com:701
OS10(conf-support-assist)# do support-assist-activity full-transfer start-now
Remove SupportAssist schedule
OS10# no support-assist activity full-transfer schedule
Show EULA license
OS10# show support-assist eula
I accept the terms of the license agreement. You can reject the license agreement by
configuring this command 'eula-consent support-assist reject.'
By installing SupportAssist, you allow Dell to save your contact information (e.g. name, phone
number and/or email address) which would be used to provide technical support for your Dell
products and services. Dell may use the information for providing recommendations to improve
your IT infrastructure.
Dell SupportAssist also collects and stores machine diagnostic information, which may include
but is not limited to configuration information, user supplied contact information, names of
data volumes, IP addresses, access control lists, diagnostics & performance information,
network configuration information, host/server configuration & performance information and
related data ("Collected Data") and transmits this information to Dell. By downloading
SupportAssist and agreeing to be bound by these terms and the Dell end user license agreement,
available at: www.dell.com/aeula, you agree to allow Dell to provide remote monitoring services
of your IT environment and you give Dell the right to collect the Collected Data in accordance
with Dell's Privacy Policy, available at: www.dell.com/privacypolicycountryspecific, in order
to enable the performance of all of the various functions of SupportAssist during your
entitlement to receive related repair services from Dell. You further agree to allow Dell to
transmit and store the Collected Data from SupportAssist in accordance with these terms. You
agree that the provision of SupportAssist may involve international transfers of data from you
to Dell and/or to Dell's affiliates, subcontractors or business partners. When making such
transfers, Dell shall ensure appropriate protection is in plac/opt/dell/ose to safeguard the
Collected Data being transferred in connection with SupportAssist. If you are downloading
SupportAssist on behalf of a company or other legal entity, you are further certifying to Dell
that you have appropriate authority to provide this consent on behalf of that entity. If you
do not consent to the collection, transmission and/or use of the Collected Data, you may not
download, install or otherwise use SupportAssist.
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Troubleshoot OS10