Administrator Guide

3. Verify that the test notification reached the intended location.
4. Click OK.
If there was an error in sending a test notification, event 611 is displayed in the confirmation.
Configuring SupportAssist
SupportAssist sends configuration and diagnostic information from an ME4 Series storage system to technical support.
When enabled, you agree to allow the feature to remotely monitor the storage system, collect diagnostic information, and transmit the
data to a remote support server. Each time SupportAssist runs, a service tag is sent that includes a unique identifier for your system. This
identifier can be used to contact you if your system needs repair.
Event information sent to the remote server includes error and critical event messages, event IDs, event codes, timestamps, and
component identifiers. Log data information includes:
• Current configuration state of the storage system
• XML API dump of the storage system
• Event log
• Full debug log
In a dual-controller system, controller A is responsible for sending data to the SupportAssist server. If controller A is down, controller B
sends data to the support server.
Enable SupportAssist
Perform the following steps to enable SupportAssist on an ME4 Series storage system:
If the ME4 Series storage system does not have direct access to the Internet, configure a web proxy. See Configure SupportAssist to use
a web proxy on page 50.
1. Perform one of the following actions to access the SupportAssist options:
• In the Home topic, select Action > System Settings, then click the SupportAssist tab.
• In the System topic, select Action > System Settings, then click the SupportAssist tab.
2. Select the SupportAssist checkbox.
The SupportAssist agreement is displayed.
3. Read through the agreement, then acknowledge it by clicking Accept.
The system attempts to establish connectivity with the remote support server. Once connectivity is established, the system collects
an initial full debug log dump and sends it to the SupportAssist server.
NOTE:
If the system cannot contact the remote support server, an error message is displayed that contains details
about the connection failure and provides recommended actions.
4. In the Contact Information tab, type the primary contact information and select the preferred contact settings.
To receive email messages when a storage system issue occurs, select the Yes, I would like to receive emails from SupportAssist
when issues arise, including hardware failure notifications checkbox.
5. Click Apply or Apply and Close, and click OK on the confirmation panel.
To disable SupportAssist:
a. Clear the SupportAssist check box.
The SupportAssist opt out confirmation panel is displayed.
b. Click Yes.
c. Click Apply or Apply and Close.
The SupportAssist changes confirmation panel is displayed.
d. Click OK.
Control SupportAssist
Perform the following steps to view and control SupportAssist settings on an ME4 Series storage system:
1. Perform one of the following actions to access the SupportAssist options:
• In the Home topic, select Action > System Settings, then click the SupportAssist tab.
• In the System topic, select Action > System Settings, then click the SupportAssist tab.
• In the Welcome panel, select System Settings, then click the SupportAssist tab.
The SupportAssist tab displays the following information:
Working in the Home topic
49