Administrator Guide

Table Of Contents
Using maintenance mode
Enabling maintenance mode prevents SupportAssist from creating support tickets during planned system downtime.
An ME4 Series storage system automatically enters maintenance mode during a user-initiated restart of a controller or during a
firmware update. When the controller restart or firmware update is complete, the ME4 Series storage system automatically exits
maintenance mode.
NOTE: Maintenance mode can also be manually enabled or disabled on an ME4 Series storage system.
Enable maintenance mode
Perform the following steps manually enable maintenance mode on the ME4 Series storage system:
1. Perform one of the following actions to access the SupportAssist options:
In the Home topic, select Action > System Settings, then click the SupportAssist tab.
In the System topic, select Action > System Settings, then click the SupportAssist tab.
In the Welcome panel, select System Settings, then click the SupportAssist tab.
2. Click Enable Maintenance and click Yes on the confirmation panel.
The ME4 Series storage system enters maintenance mode.
Disable maintenance mode
Perform the following steps to manually disable maintenance mode on the ME4 Series storage system:
1. Perform one of the following actions to access the SupportAssist options:
In the Home topic, select Action > System Settings, then click the SupportAssist tab.
In the System topic, select Action > System Settings, then click the SupportAssist tab.
In the Welcome panel, select System Settings, then click the SupportAssist tab.
2. Click Disable Maintenance and click Yes on the confirmation panel.
The ME4 Series storage system exits maintenance mode.
Restarting or shutting down controllers
Each controller module contains a Management Controller processor and a Storage Controller processor. When necessary, you
can restart or shut down these processors for one controller or both controllers.
Restarting controllers
Perform a restart when the PowerVault Manager informs you that you have changed a configuration setting that requires a
restart or when the controller is not working properly.
When you restart a management controller, communication with it is lost until it successfully restarts. If the restart fails,
the management controller in the partner controller module in a dual-controller system remains active with full ownership of
operations and configuration information.
When you restart a storage controller, it attempts to shut down with a proper failover sequence. This sequence includes
stopping all I/O operations and flushing the write cache to disk. At the end, the controller restarts. Restarting a storage
controller restarts the corresponding management controller.
CAUTION:
If you restart both controller modules in a dual-controller system, all users will lose access to the
system and its data until the restart is complete.
NOTE: When a storage controller is restarted, current performance statistics that it recorded are reset to zero, but
historical performance statistics are not affected. In a dual-controller system, disk statistics may be reduced but are
not reset to zero, because disk statistics are shared between the two controllers. For more information, see Viewing
performance statistics.
74 Working in the System topic