Reference Guide

Cause This issue occurs because the operation is not supported on the system.
Workaround Remove the operating system installation media immediately.
Error: -5002 shows unsupported hardware
configuration error
Description Could not locate a supported RAID controller.
Workaround Perform one of the following tasks:
● Ensure that the disk controller card is connected to the internal drives and is properly seated in the
correct slot.
For more information about connecting the card, see the Installation and Service Manual at
Dell.com/storagemanuals.
● Enter the PERC BIOS during the operating system boot operation and ensure that the internal drive
controller is functional.
For more information, see the PERC documentation at Dell.com/storagecontrollermanuals.
● Ensure that your system supports an internal drive controller.
For information about the internal drive controllers supported on your system, see the system
hardware documentation at Dell.com/storagemanuals.
Error: -5003 occurred while creating an OS volume
Description
Invalid drive configuration.
Workaround Perform one of the following tasks:
● Ensure that all hard drives in the operating system drive slots are correctly attached and do not have
data on them. Hard drives for the operating system must be of the same type and must have greater
than 140 GB disk space.
● Enter the PERC BIOS during the operating system boot operation and ensure that there are no foreign
configurations, no data on the hard drives, the drives meet the minimum disk space (memory
capacity) requirement, and are fully functioning and accessible.
For more information, see the PERC documentation at Dell.com/storagecontrollermanuals.
Error: -5004 occurred while creating an OS volume
Description
Encountered unexpected format or existing data on drives. Cannot proceed with reinstallation.
Workaround Perform one of the following tasks:
● Ensure that all hard drives in the operating system hard drives slots are correctly attached and do not
have data on them. Hard drives for the operating system must be of the same type and must meet the
minimum disk space requirements.
● Enter the PERC BIOS mode during the operating system boot operation and ensure that there are no
foreign configurations, no data on the drives, the drives meet the minimum disk space requirement,
and are fully functioning and accessible.
For more information, see the PERC documentation at Dell.com/storagecontrollermanuals.
Installation Issues 5