Reference Guide

Error: -5005 occurred while creating an OS volume
Description Encountered unexpected format or existing data on drives. Cannot proceed with reinstallation.
Workaround Enter the PERC BIOS mode during the operating system boot operation and ensure that there are no
foreign configurations, no data on the drives, the drives meet the minimum size requirement, and are fully
functioning and accessible.
For more information, see the PERC documentation at Dell.com/storagecontrollermanuals.
Error: -5006 Dell EMC Storage NAS OS Reinstall DVD
could not be located
Description
Ensure that your Dell EMC Operating System installation DVD is loaded in the DVD drive.
Boot back into the Dell EMC Operating System installation DVD to re-initiate the process.
Workaround Perform one of the following tasks:
● Ensure that the operating system reinstallation media is loaded in the optical drive. If the media is
available in the drive, the drive may be faulty.
For information about troubleshooting the drive, see the Installation and Service Manual at Dell.com/
powervaultmanuals.
● Ensure that the drive is still functional. Restart the PowerVault NAS system by using the operating
system reinstallation media to restart the process.
Error: -5007 occurred while creating an OS volume
Description
Encountered unexpected format or existing data on drives. Cannot proceed with reinstallation.
Workaround Perform the following:
1. Back up all data on virtual disk 0, if possible.
2. Restart your system and boot in to the PERC controller BIOS during Power On Self Test (POST).
For more information about booting into the PERC controller BIOS, see the PERC User’s Guide at
Dell.com/storagecontrollermanuals.
3. Delete the virtual disk that has LUN ID as zero (0).
4. Restart the Dell EMC Operating System installation media.
Error: -5008 Identity module is not installed on the
system
Description
The Identity Module is not installed on the system and cannot proceed with reinstallation.
Workaround Install the Identity Module by using iDRAC and restart the Dell EMC Operating System installation.
Reinstallation error message remains on the LCD
Description
The last error message remains on the LCD until the operating system is successfully reinstalled.
Workaround Perform the following tasks:
6 Installation Issues