Reference Guide

Getting help

Topics:

• Contacting Dell EMC

• Dell EMC SupportAssist

• Locating Service Tag

• Quick Resource Locator for XC6420 systems

Contacting Dell EMC

Prerequisite

NOTE: If you do not have an active internet connection, you can nd contact information on your purchase invoice, packing slip,

bill, or Dell EMC product catalog.

About this task

Dell EMC provides several online and telephone-based support and service options. Availability varies by country and product, and some

services may not be available in your area. To contact

Dell EMC for sales, technical support, or customer service issues:

Steps

1 Go to Dell.com/support/home.

2 Select your support category.

3 Verify your country or region in the Choose a Country/Region drop-down menu at the upper-right corner of the page.

4 Select the appropriate service or support link based on your requirement.

Dell EMC SupportAssist

For an enhanced Support Experience, Dell EMC recommends installing and conguring Dell EMC SupportAssist.

Dell EMC SupportAssist is a software application that transparently collects information about your appliance and automatically creates

support cases when issues are detected. Dell EMC SupportAssist helps Dell EMC to provide you an enhanced, personalized, and ecient

support experience. Dell EMC uses the data to solve common problems, designs, and markets the products.

For more information about installing and conguring Dell EMC SupportAssist, see Dell.com/supportassist.

Locating Service Tag

Your appliance is identied by a unique Express Service Code and Service Tag number. This information is used by Dell EMC to route

support calls to the appropriate service provider.

22 Getting help