Service Manual

b. If the service tag is not backed up in the backup flash device, enter the system service tag manually. See the Manually
update the Service Tag by using System Setup section.
c. Update the BIOS and iDRAC versions.
Reenable the Trusted Platform Module (TPM). See the Upgrading the Trusted Platform Modulesection.
5. If you are not using Easy restore, import your new or existing iDRAC Enterprise license. For more information, see the iDRAC
User's Guide available at www.dell.com/idracmanuals .
6. Follow the procedure listed in After you work inside your system on page 52.
7. The Easy Restore feature restores several configuration settings, most notably the Service Tag, iDRAC Licenses, and OEM
ID Modules (if needed for the last two). See the Restoring the Service Tag Using Easy Restore page. When the system
board is booted for the first time, it presents a screen with settings it can restore.
NOTE: If for any reason Easy Restore does not start, you must enter the service tag manually. See the Update the
Service Tag page. Other configuration issues must also be done manually, for instance importing iDRAC License through
iDRAC GUI.
8. Update the BIOS version.
NOTE:
● The RACADM command RACADM sslresetcfg is used to generate a new SSL certificate with service tag
providing the unique Common Name (CN). If the certificate is not generated at time of service, inform the customer
or technical support so they can follow up.
● RACADM must be installed. If RACADM is not installed, download and install the Dell DRAC Tools (Windows only).
For more information about RACADM Command Line Interface, see the RACADM Command Line Interface for DRAC
section.
9. Reenable the Trusted Platform Module (TPM).
10. Let the system boot.
NOTE:
If this system board replacement is for an OEM-branded product, see the reference material link below:
● Internal link: PowerEdge OEM Branding > Update the System Board for OEM Branding
● External link: PowerEdge OEM Branding > Update the System Board for OEM Branding
NOTE: If this system board replacement is for a Dell-branded product with a Windows embedded operating system, do
not exit manufacturing mode before you install the Dell Branded Embedded (DBE) Module.
NOTE: If you are unable to access the above link, log in to Oracle Knowledge first, then see SLN294158.
NOTE: If this replacement is a non-OEM system board or if you have already installed the proper Identity Module: At the
prompt press <A> to turn off manufacturing mode. For more information about manufacturing mode, see the
Troubleshooting Manufacturing Mode section or consult Dell technical support for further assistance.
Restore the service tag
The Easy Restore feature allows you to restore your Service Tag, iDRAC license, UEFI configuration, and the system
configuration data after replacing the system board. All data is backed up in a backup Flash drive device automatically. If BIOS
detects a new system board, and the Service Tag in the backup Flash drive device is different, BIOS prompts the user to restore
the backup information.
About this task
Below is a list of options available:
● Restore the Service Tag, license, and diagnostics information, press Y.
● Navigate to the Lifecycle Controller based restore options, press N.
● Restore data from a previously created Hardware Server Profile, press F10.
NOTE: When the restore process is complete, BIOS prompts to restore the system configuration data.
● To restore the system configuration data, press Y
● To use the default configuration settings, press N
NOTE: After the restore process is complete, system reboots.
Installing and removing system components 117