Dell EMC XC XR2 Installation and Service Manual Regulatory Model: E48S Series Regulatory Type: E48S001
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Dell EMC XC XR2 overview............................................................................................................ 7 Front view of the system......................................................................................................................................................7 Left control panel view....................................................................................................................................................
Setting up your system.......................................................................................................................................................30 iDRAC configuration............................................................................................................................................................30 Options to set up iDRAC IP address...........................................................................................................................
Removing the Smart Card Reader.............................................................................................................................. 67 Installing the Smart Card Reader.................................................................................................................................69 Intrusion switch....................................................................................................................................................................
Replacing the optional internal USB memory key.....................................................................................................110 Power supply units.............................................................................................................................................................. 111 Removing a power supply unit.....................................................................................................................................
1 Dell EMC XC XR2 overview The XC XR2 is a 1U, dual socket rack system with 8 x 2.5 inch drives system and supports up to: • • • • Two Intel Xeon Processor Scalable Family processors 16 DIMM slots Integrated M.2 module Two redundant power supply units (PSU) NOTE: All instances of SAS, SATA hard drives and SSDs are referred to as drives in this document, unless specified otherwise.
Item Ports, panels, and slots Icon Description • Quick Sync 2 (wireless): Indicates a Quick Sync enabled system. The Quick Sync feature is optional. This feature allows management of the system by using mobile devices. This feature aggregates hardware or firmware inventory and various system level diagnostic and error information that can be used in troubleshooting the system. For more information, see the Integrated Dell Remote Access Controller User’s Guide at www.dell.com/idracmanuals.
Table 2. Left control panel Item Indicator, button, or connector Icon Description 1 Status LED indicators N/A Indicate the status of the system. For more information, see the Status LED indicators section. 2 System health and system ID indicator Indicates the system health. 3 iDRAC Quick Sync 2 wireless indicator (optional) Indicates if the iDRAC Quick Sync 2 wireless option is activated. The Quick Sync 2 feature allows management of the system using mobile devices.
System health and system ID indicator codes The system health and system ID indicator is located on the left control panel of your system. Figure 3. System health and system ID indicators Table 4. System health and system ID indicator codes System health and system ID indicator code Condition Solid blue Indicates that the system is turned on, system is healthy, and system ID mode is not active. Press the system health and system ID button to switch to system ID mode.
iDRAC Quick Sync 2 indicator code Condition Corrective action Integrated Dell Remote Access Controller User's Guide at www.dell.com/idracmanuals . Solid amber Indicates that the system is in fail-safe mode. Restart the system. If the problem persists, see the Getting help section. Blinking amber Indicates that the iDRAC Quick Sync 2 hardware is not responding properly. Restart the system. If the problem persists, see the Getting help section. Right control panel view Figure 5.
Drive indicator codes The LEDs on the drive carrier indicates the state of each drive. Each drive carrier in your system has two LEDs: an activity LED (green) and a status LED (bicolor, green or amber). The activity LED flashes whenever the drive is accessed. Figure 6. Drive indicators on the drive and the mid drive tray backplane 1. Drive activity LED indicator 2. Drive status LED indicator 3.
Back view of the system The back view of the system displays the features available on the back of the system. Figure 7. Back view of the system Table 8. Back panel features of XC XR2 Item Features Icon 1 Serial port Use the serial port to connect a serial device to the system. For more information about the supported serial port, see the Technical specifications section.
Item Features Icon Description • • To reset iDRAC using system ID, ensure that the system ID button is enabled in the iDRAC setup. If the system stops responding during POST, press and hold the system ID button (for more than five seconds) to enter the BIOS progress mode. NIC indicator codes Each NIC on the back of the system has indicators that provide information about the activity and link status.
Figure 9. AC PSU status indicator 1. AC PSU status indicator/handle Table 10. AC PSU status indicator codes Power indicator codes Condition Green A valid power source is connected to the PSU and the PSU is operational. Blinking amber Indicates a problem with the PSU. Not illuminated Power is not connected to the PSU. Blinking green When the firmware of the PSU is being updated, the PSU handle blinks green. CAUTION: Do not disconnect the power cord or unplug the PSU when updating firmware.
Figure 10. DC PSU status indicator 1. DC PSU status indicator Table 11. DC PSU status indicator codes Power indicator codes Condition Green A valid power source is connected to the PSU and the PSU is operational. Blinking amber Indicates a problem with the PSU. Not illuminated Power is not connected to the PSU. Blinking green When hot-plugging a PSU, the PSU indicator blinks green.
• If the problem persists, see Getting help. The LCD backlight remains off if LCD messaging is turned off using the iDRAC utility, the LCD panel, or other tools. Figure 11. LCD panel features Table 12. LCD panel features Item Button or display Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor. 3 Right Moves the cursor forward in one-step increments.
Option Description Select Simple to view LCD error messages in a simplified user-friendly description. For information about the event and error messages generated by the system firmware and agents that monitor system components, see the Error Code Lookup page at qrl.dell.com Set home Select the default information to be displayed on the Home screen. See View menu section for the options and option items that can be set as the default on the Home screen.
System Label Information Figure 13. Service and Memory Information Label Figure 14.
Figure 15.
2 Documentation resources This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: • From the Dell EMC support site: 1. Click the documentation link that is provided in the Location column in the table. 2. Click the required product or product version. NOTE: To locate the product name and model, see the front of your system. • 3. On the Product Support page, click Manuals & documents.
Task Document Location OpenManage Systems Management Overview Guide. For information about installing and using Dell SupportAssist, see the Dell EMC SupportAssist Enterprise User’s Guide. www.dell.com/serviceabilitytools For information about partner programs enterprise www.dell.com/openmanagemanuals systems management, see the OpenManage Connections Enterprise Systems Management documents. Working with the Dell PowerEdge RAID controllers For information about understanding the features www.dell.
3 Technical specifications The technical and environmental specifications of your system are outlined in this section. Topics: • • • • • • • • • • • • • System dimensions Chassis weight Processor specifications Supported Operating Systems PSU specifications System battery specifications Expansion bus specifications Memory specifications Storage controller specifications Drive specifications Ports and connectors specifications Video specifications Environmental specifications System dimensions Figure 16.
Table 14. Dimensions of the XC XR2 system Xa Xb Y Za (with bezel) Za (without bezel) Zb Zc 482.6 mm (19 inches) 434.0 mm (17.08 inches) 42.8 mm (1.68 inches) 63.15 mm (2.46 inches) 33.9 mm (1.32 inches) 514.35 mm (20.06 inches) 547.4 mm (21.35 inches) Chassis weight Table 15. Chassis weight System Maximum weight (with all drives/SSDs) 8 x 2.5 inch drive system 13.00 Kg (28 lb) Processor specifications The XC XR2 system supports up to two Intel Xeon Processor Scalable Family processors.
Memory specifications The XC XR2 system supports 16 DDR4 registered DIMM (RDIMMs) slots. Supported memory bus frequencies are 2666 MT/s, 2400 MT/s, 2133 MT/s, and 1866 MT/s. Table 18.
eSATA port The XC XR2 system supports one eSATA port on the front panel of the system. NIC ports The XC XR2 system supports two Network Interface Controller (NIC) ports on the back panel, which have two 1 Gbps configuration. Serial connector The serial connector connects a serial device to the system. The XC XR2 system supports one serial connector on the back panel, which is a 9-pin connector, Data Terminal Equipment (DTE), 16550-compliant.
Temperature Specifications Maximum temperature gradient (operating and storage) 20°C/h (68°F/h) Table 22. Relative humidity specifications Relative humidity Specifications Storage 5% to 95% RH with 33°C (91°F) maximum dew point. Atmosphere must be non-condensing at all times. Operating 5% to 85% relative humidity with 29°C (84.2°F) maximum dew point. Table 23. Maximum vibration specifications Maximum vibration Specifications Operating Random vibration per Mil-Std 810G method 514.6, 0.
Expanded operating temperature Specifications NOTE: Outside the standard operating temperature (10°C to 35°C), the system can operate down to –5°C or up to 55°C for a maximum of 1% of its annual operating hours. For temperatures between 45°C and 55°C, de-rate maximum allowable temperature by 1°C per 125 m above 950 m (1°F per 228 ft). NOTE: When operating in the expanded temperature range, system performance may be impacted.
NOTE: Maximum corrosive contaminant levels measured at ≤50% relative humidity.
4 Initial system setup and configuration Setting up your system Perform the following steps to set up your system: Steps 1. Unpack the system. 2. Install the system into the rack. For more information about installing the system into the rack, see the Rail Installation Guide at www.dell.com/poweredgemanuals. 3. Connect the peripherals to the system. 4. Connect the system to its electrical outlet. 5. Power on the system by pressing the power button or by using iDRAC. 6. Power on the attached peripherals.
Log in to iDRAC You can log in to iDRAC as: • • • iDRAC user Microsoft Active Directory user Lightweight Directory Access Protocol (LDAP) user If you have opted for secure default access to iDRAC, you must use the iDRAC secure default password available on the system Information tag. If you have not opted for secure default access to iDRAC, then use the default user name and password –root and calvin. You can also log in by using your Single Sign-On or Smart Card.
Steps 1. Go to www.dell.com/support/home. 2. In the Drivers & Downloads section, type the Service Tag of your system in the Enter a Service Tag or product ID box, and then click Submit. NOTE: If you do not have the Service Tag, select Detect Product to allow the system to automatically detect the Service Tag, or click View products, and navigate to your product. 3. Click Drivers & Downloads. The drivers that are applicable to your system are displayed. 4. Download the drivers to a USB drive, CD, or DVD.
5 Pre-operating system management applications You can manage basic settings and features of a system without booting to the operating system by using the system firmware.
Option Description System BIOS Enables you to configure BIOS settings. iDRAC Settings Enables you to configure the iDRAC settings. The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI (Unified Extensible Firmware Interface). You can enable or disable various iDRAC parameters by using the iDRAC settings utility. For more information about this utility, see Integrated Dell Remote Access Controller User’s Guide at www.dell.com/poweredgemanuals.
Option Description Redundant OS Control Sets the redundant OS information for redundant OS control. Miscellaneous Settings Provides options to change the system date and time. System Information You can use the System Information screen to view system properties such as Service Tag, system model name, and BIOS version. Viewing System Information To view the System Information screen, perform the following steps: Steps 1. Power on or restart your system. 2.
Memory Settings You can use the Memory Settings screen to view all the memory settings and enable or disable specific memory functions, such as system memory testing and node interleaving. Viewing Memory Settings To view the Memory Settings screen, perform the following steps: Steps 1. Power on or restart your system. 2.
Processor Settings You can use the Processor Settings screen to view the processor settings and perform specific functions such as enabling virtualization technology, hardware prefetcher, logical processor idling. Viewing Processor Settings To view the Processor Settings screen, perform the following steps: Steps 1. Power on or restart your system. 2.
Option Description SST-Performance Profile Enables you to reconfigure the processor using Speed Select Technology. x2APIC Mode Enables or disables the x2APIC mode. This option is set to Disabled by default. Number of Cores per Processor Controls the number of enabled cores in each processor. This option is set to All by default. Processor Core Speed Specifies the maximum core frequency of the processor.
Option Description Security Freeze Lock Enables you to send Security Freeze Lock command to the embedded SATA drives during POST. This option is applicable only for AHCI mode. This option is set to Enabled by default. Write Cache Enables or disables the command for the embedded SATA drives during POST. This option is set to Disabled by default. Port n Enables you to set the drive type of the selected device. For AHCI Mode or RAID Mode, BIOS support is always enabled.
Option Description NOTE: Setting this field to UEFI disables the BIOS Boot Settings menu. Boot Sequence Retry Enables or disables the Boot Sequence Retry feature. If this option is set to Enabled and the system fails to boot, the system re-attempts the boot sequence after 30 seconds. This option is set to Enabled by default. Hard-Disk Failover Specifies the drive that is booted in the event of a drive failure. The devices are selected in the Hard-Disk Drive Sequence on the Boot Option Setting menu.
Network Settings You can use the Network Settings screen to modify UEFI PXE, iSCSI, and HTTP boot settings. The network settings option is available only in the UEFI mode. NOTE: BIOS does not control network settings in the BIOS mode. For the BIOS boot mode, the optional Boot ROM of the network controllers handles the network settings. Viewing Network Settings To view the Network Settings screen, perform the following steps: Steps 1. Power on or restart your system. 2.
2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Integrated Devices.
2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Serial Communication.
Option Description System Profile Sets the system profile. If you set the System Profile option to a mode other than Custom, the BIOS automatically sets the rest of the options. You can only change the rest of the options if the mode is set to Custom.This option is set to Performance Per Watt Optimized (DAPC) by default. DAPC is Dell Active Power Controller. NOTE: All the parameters on the system profile setting screen are available only when the System Profile option is set to Custom.
System Security You can use the System Security screen to perform specific functions such as setting the system password, setup password and disabling the power button. Viewing System Security To view the System Security screen, perform the following steps: Steps 1. Power on or restart your system. 2.
Option Description Options Description User Mode In User Mode, PK must be installed, and BIOS performs signature verification on programmatic attempts to update policy objects. BIOS allows unauthenticated programmatic transitions between modes. Audit Mode In Audit mode, PK is not present. BIOS does not authenticate programmatic updates to the policy objects, and transitions between modes. Audit Mode is useful for programmatically determining a working set of policy objects.
Using your system password to secure the system About this task If you have assigned a setup password, the system accepts your setup password as an alternate system password. Steps 1. Power on or reboot your system. 2. Type the system password and press Enter. Next steps When Password Status is set to Locked, type the system password and press Enter when prompted at reboot. NOTE: If an incorrect system password is typed, the system displays a message and prompts you to reenter your password.
NOTE: You can use the password status option with the setup password option to protect the system password from unauthorized changes. Redundant OS Control In the Redundant OS Control screen you can set the redundant OS information. This enables you to set up a physical recovery disk on the system. Viewing Redundant OS Control To view the Redundant OS Control screen, perform the following steps: Steps 1. Power on or restart your system. 2.
Miscellaneous Settings You can use the Miscellaneous Settings screen to perform specific functions such as updating the asset tag and changing the system date and time. Viewing Miscellaneous Settings To view the Miscellaneous Settings screen, perform the following steps: Steps 1. Power on or restart your system. 2.
Device Settings Device Settings enables you to configure the below device parameters: • • • • Controller Configuration Utility Embedded NIC Port1-X Configuration NICs in slotX, Port1-X Configuration BOSS Card configuration Dell Lifecycle Controller Dell Lifecycle Controller (LC) provides advanced embedded systems management capabilities including system deployment, configuration, update, maintenance, and diagnosis.
Menu item Description System Utilities Enables you to launch System Utilities menu such as System Diagnostics and UEFI shell. One-shot UEFI boot menu One-shot UEFI boot menu enables you to select a boot device to boot from. System Utilities System Utilities contains the following utilities that can be launched: • • • Launch Diagnostics BIOS Update File Explorer Reboot System PXE boot You can use the Preboot Execution Environment (PXE) option to boot and configure the networked systems, remotely.
6 Installing and removing system components Safety instructions WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. WARNING: Opening or removing the system cover while the system is powered on may expose you to a risk of electric shock. CAUTION: Do not operate the system without the cover for a duration exceeding five minutes. Operating the system without the system cover can result in component damage.
Recommended tools You need the following tools to perform the removal and installation procedures: • Key to the bezel lock • • • • • The key is required only if your system includes a bezel. Phillips #1 screwdriver Phillips #2 screwdriver Torx #T30 screwdriver Torx #T8 screwdriver Wrist grounding strap Optional front bezel Removing the front bezel The procedure to remove the front bezel with and without the LCD panel is the same. Prerequisites Follow the safety guidelines listed in Safety instructions.
Steps 1. Align the thumb screws on the bezel with the rack ears on the front of the system. 2. Using a Phillips #2 screwdriver, tighten the thumb screws to secure the bezel to the system chassis. Figure 18. Installing the front bezel Removing the bezel filter Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Remove the front bezel. Steps 1. Use a Phillips #2 screwdriver, remove the screw securing the bezel guard and unhook the bezel guard from the front bezel.
Figure 19. Removing the bezel guard 2. Use a Phillips #2 screwdriver, remove the screws securing the bezel clamp and the optional LCD panel. Figure 20. Removing the optional LCD bezel 3. Remove the bezel filter.
Figure 21. Removing the bezel filter Next steps 1. Install the front bezel. 2. Follow the procedure listed in After working inside your system. Installing the bezel filter Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Remove the front bezel. 3. Unpack the bezel filter kit. Steps 1. Install the bezel filter.
Figure 22. Installing the bezel filter 2. Use a Phillips #2 screwdriver, secure the bezel clamp and the optional LCD panel to the front bezel. Figure 23. Installing the optional LCD bezel 3. Align the hook with the bezel guard, and use a Phillips #2 screwdriver to secure it to the front bezel.
Figure 24. Installing the bezel guard Next steps 1. Install the front bezel. 2. Follow the procedure listed in After working inside your system System cover Removing the system cover Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. Steps 1. Using a 1/4 inch flat head or a Phillips #2 screwdriver, rotate the latch release lock counter clockwise to the unlocked position. 2.
Figure 25. Removing the system cover Next steps Follow the procedure listed in After working inside your system. Installing the system cover Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Ensure that all internal cables are routed correctly and connected, and no tools or extra parts are left inside the system. Steps 1. Align the tabs on the system cover with the guide slots on the system. 2.
Figure 26. Installing the system cover Next steps Follow the procedure listed in After working inside your system. Inside the system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 27. Inside the system 1. Front IO board (VGA, ESATA, M.2, and smart card controller) 3. 5. 7. 9. 11. Cabling latch Internal MiniPERC riser Low profile expansion riser 1 Heat sink and processor Hard drive backplane 2. Cooling fan (one processor configuration- 5 fans, two processor configuration - 6 fans) 4. Power interposer board 6. Low profile expansion riser 2 8. Processor blank 10.
Figure 28. Removing the air shroud Next steps 1. If applicable, Install the air shroud. 2. Follow the procedure listed in After working inside your system. Installing the air shroud Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. If applicable, route the cables inside the system along the system wall. Steps 1. Align the tabs on the air shroud with the slots on the system.
Figure 29. Installing the air shroud 2. Holding the touch points, lower the air shroud into the system until it is firmly seated. When firmly seated, the memory socket numbers marked on the air shroud align with the respective memory sockets. Next steps Follow the procedure listed in After working inside your system. . Cooling fans Removing the cooling fan Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3.
Figure 30. Removing the cooling fan Next steps 1. Install the cooling fan. 2. Install the air shroud 3. Follow the procedure listed in After working inside your system. Installing the cooling fan Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. Steps 1. Holding the blue touch point, place the cooling fan into the cooling fan cage. 2.
Figure 31. Installing cooling fan Next steps 1. Install an expansion card riser. 2. Install the air shroud. 3. Follow the procedure listed in After working inside your system. Front IO board The front IO board features multiple expansion slots and storage options: • • • • • Two M.2 ports eSATA port Internal USB port 2.0 VGA port Smart Card Reader Removing the front IO board Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions.
Figure 32. Removing the front IO board Next steps 1. Install the front IO board. 2. Follow the procedure listed in After working inside your system. Installing the front IO board Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Lower the front IO board aligning the connectors on the board with the slots on the front of the system. 2. Using a Phillips #2 screwdriver, replace the screws that secure the IO board to the chassis.
Figure 33. Installing the front IO board Next steps 1. Reconnect all cables to the IO board. NOTE: Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket. 2. Install a cooling fan. 3. Follow the procedure listed in After working inside your system. 4. Install the smart card, if removed. Common Access Card (CAC) Or Smart Card Reader The Smart Card Reader allows for an additional form of authentication for data encryption.
Figure 34. Removing the Smart Card Reader bracket 2. Using the screwdriver, remove the four screws securing the Smart Card Reader to the chassis. 3. Lift the Smart Card Reader out of the system. Figure 35. Removing the Smart Card Reader Next steps 1. Install the front IO board. 2. Follow the procedure listed in After working inside your system.
Installing the Smart Card Reader Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Remove the front IO board. Steps 1. Align the Smart Card Reader with the screw holes on the chassis. 2. Using a Phillips #2 screwdriver, replace the screws that secure the Smart Card Reader to the chassis. Figure 36. Installing the Smart Card Reader 3. Using a Phillips #2 screwdriver, replace the screws that secure the Smart Card Reader bracket to the chassis.
Figure 37. Installing the Smart Card Reader bracket Next steps 1. Reconnect all cables to the Smart Card Reader. NOTE: Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket. 2. Follow the procedure listed in After working inside your system. Intrusion switch Removing the intrusion switch Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system.
Figure 38. Removing the intrusion switch Next steps 1. Install the intrusion switch. 2. Follow the procedure listed in After working inside your system. Installing the intrusion switch Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system. Remove the air shroud. Remove internal MiniPERC riser. Steps 1. Align the intrusion switch with the intrusion switch slot. 2.
Figure 39. Installing intrusion switch Next steps 1. Install the internal PERC riser. 2. Install the air shroud. 3. Follow the procedure listed in After working inside your system. Drives Removing a drive blank Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. If installed, Remove the front bezel. CAUTION: To maintain proper system cooling, drive blanks must be installed in all empty drive slots.
Figure 40. Removing a drive blank Next steps 1. Install a drive blank. 2. If applicable,install the front bezel. Installing a drive blank Prerequisites Follow the safety guidelines listed in Safety instructions. CAUTION: Mixing drive blanks from previous generations of XC XR2 servers is not supported. Steps Insert the drive blank into the drive slot, and push the blank until the release button clicks into place. Figure 41. Installing a drive blank Next steps If removed, install the front bezel.
Removing a drive Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Using the management software, prepare the drive for removal. If the drive is online, the green activity or fault indicator flashes while the drive is turning off. When the drive indicators are off, the drive is ready for removal. For more information, see the documentation for the storage controller.
CAUTION: When installing a drive, ensure that the adjacent drives are fully installed. Inserting a drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable. CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the documentation supplied with your operating system.
Figure 44. Removing the drive from the drive carrier 2. Lift the drive out of the drive carrier. Next steps If applicable, install the drive into the drive carrier. Installing a drive into the drive carrier Prerequisites Follow the safety guidelines listed in Safety instructions. CAUTION: Mixing drive carriers from other generations of XC XR2 servers is not supported. NOTE: When installing a drive into the drive carrier, ensure that the screws are torqued to 4 in-lbs. Steps 1.
Figure 45. Installing a drive into the drive carrier 3. Using a Phillips #1 screwdriver, secure the drive to the drive carrier with screws. System memory System memory guidelines The XC XR2 systems support DDR4 Registered DIMMs (RDIMMs), and Load Reduced DIMMs (LRDIMMs). System memory holds the instructions that are executed by the processor. Your system contains 16 memory sockets. Processor 1 supports up to 10 memory sockets and Processor 2 supports up to 6 memory sockets.
Figure 46. Memory socket locations Memory channels are organized as follows: Table 32. Memory channels Processor Channel 0 Channel 1 Processor 1 Slots A1 and A7 Processor 2 Slots B1 Channel 2 Channel 3 Channel 4 Channel 5 Slots A2 and A8 Slots A3 Slots A4 and A9 Slots A5 and A10 Slots A6 Slots B2 Slots B4 Slots B5 Slots B6 Slots B3 Table 33. Memory population DIMM Type DIMMs Populated/ Channel RDIMM 1 2 LRDIMM 1 2 Voltage 1.2 V 1.
• • • System profile selected (for example, Performance Optimized, or Custom [can be run at high speed or lower]) Maximum supported DIMM speed of the processors. Maximum supported speed of the DIMMs NOTE: MT/s indicates DIMM speed in MegaTransfers per second. The system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset architectural configuration.
Memory Operating Mode Description speed, and technology, and they must be populated in sets of 6 per processor. Single Rank Spare Mode Single Rank Spare Mode allocates one rank per channel as a spare. If excessive correctable errors occur in a rank or channel, while the operating system is running, they are moved to the spare area to prevent errors from causing an uncorrectable failure. Requires two or more ranks to be populated in each channel.
Processor Configuration Memory population Memory population information • identically with identical DIMMs for best performance. Optimizer population order is not traditional for 4 and 8 DIMM installations of single processor. • • Mirror population order Dual processor (Populate round robin starting with processor1) {1, 2, 3, 4, 5, 6} For 4 DIMMs: A1, A2, A4, A5 For 8 DIMMs: A1, A2, A4, A5, A7, A8, A9, A10 Mirroring is supported with 6 DIMM slots per processor.
Removing a memory module Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. WARNING: Allow the memory modules to cool after you power off the system. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module. Steps 1. Locate the appropriate memory module socket.
CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the memory module or metallic contacts. CAUTION: To prevent damage to the memory module or the memory module socket during installation, do not bend or flex the memory module. You must insert both ends of the memory module simultaneously. 2. Open the ejectors on the memory module socket outward to allow the memory module to be inserted into the socket. 3.
Figure 49. Installing a memory module Next steps 1. Install the air shroud. 2. Follow the procedure listed in After working inside your system. 3. To verify if the memory module has been installed properly, press F2 and navigate to System Setup Main Menu > System BIOS > Memory Settings. In the Memory Settings screen, the System Memory Size must reflect the updated capacity of the installed memory. 4. If the value is incorrect, one or more of the memory modules may not be installed properly.
Figure 50. Removing a processor and heat sink module (1U) Next steps Install the Processor and Heat sink module. Removing processor from the processor and heat sink module Prerequisites NOTE: Only remove the processor from the processor and heat sink module if you are replacing the processor or heat sink. This procedure is not required when replacing a system board. 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system.
Figure 51. Loosening the processor bracket 4. Lift the bracket and the processor away from the heat sink, and place the processor connector side down on the processor tray. 5. Flex the outer edges of the bracket to release the bracket from the processor. NOTE: Ensure that the processor and the bracket are placed in the tray after you remove the heat sink. Figure 52. Removing the processor bracket Next steps Install a processor and heat sink module.
Steps 1. Place the processor in the processor tray. NOTE: Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor. 2. Flex the outer edges of the bracket around the processor ensuring that the processor is locked into the clips on the bracket. NOTE: Ensure that the pin 1 indicator on the bracket is aligned with the pin 1 indicator on the processor before placing the bracket on the processor.
Figure 54. Applying thermal grease on top of the processor 5. Place the heat sink on the processor and push down on the base of the heat sink until the bracket locks onto the heat sink. NOTE: 88 • Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink. • Do not press on the heat sink fins. • Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the bracket before placing the heat sink onto the processor and bracket.
Figure 55. Installing the heat sink onto the processor Next steps 1. Install the processor and heat sink module. 2. Install the air shroud. 3. Follow the procedure listed in After working inside your system. Installing a processor and heat sink module Prerequisites CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor. The heat sink is necessary to maintain proper thermal conditions. 1. Follow the safety guidelines listed in Safety instructions. 2.
a) Partially tighten the first screw (approximately 3 turns). b) Tighten the second screw completely. c) Return to the first screw and tighten it completely. If the PHM slips off the blue retention clips when the screws are partially tightened, follow these steps to secure the PHM: a. Loosen both the heat sink screws completely. b. Lower the PHM on to the blue retention clips, follow the procedure described in step 2. c. Secure the PHM to the system board, follow the procedure described in step 43.
Figure 57. Removing the internal MiniPERC riser 3. Turn the riser to access the PERC cable. 4. Using a Phillips #2 screwdriver, loosen the screws that connect the PERC cable to the MiniPERC riser. Figure 58. Removing the PERC cable from the riser Next steps 1. Follow the procedure listed in After working inside your system. 2. Install internal MiniPERC riser.
Installing the internal MiniPERC riser Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. Steps 1. Using a Phillips #2 screwdriver, tighten the screws that connect the PERC cable to the MiniPERC riser. Figure 59. Installing the PERC cable 2. Holding the blue touch points, align the slots on the internal MiniPERC riser to the guides on the system. Figure 60.
3. Lift the plunger to lock the riser in place. Next steps 1. Close the cable guiding latch. 2. Follow the procedure listed in After working inside your system. Expansion cards and expansion card risers NOTE: A System Event Log (SEL) event is logged if an expansion card riser is not supported or missing. It does not prevent your system from turning on.
Figure 62. Removing low profile riser left Next steps Install the expansion card riser. Installing an expansion card riser Prerequisites 1. Follow the safety guidelines listed in Safety instructions. Steps 1. If removed, install the expansion cards into the expansion card riser.
Figure 63. Installing low profile riser right 2. Holding the touch points, align the expansion card riser with the connector and the riser guide pin on the system board. 3. Lower the expansion card riser into place until the expansion card riser connector is fully seated in the connector. Figure 64. Installing low profile riser left Next steps 1. Replace the internal MiniPERC riser (applicable to expansion card riser 2). 2. Follow the procedure listed in After working inside your system. 3.
Removing the expansion card from the expansion card riser Prerequisites 1. 2. 3. 4. 5. Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system. If applicable, remove the air shroud. Remove the expansion card riser. If applicable, disconnect the cables from the expansion card. Steps 1. Lift the expansion card latch out of the slot on the riser (Low profile expansion riser 1) . 2.
Figure 66. Installing filler bracket for low profile riser Next steps 1. Install expansion card into the expansion card riser. 2. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and push the expansion card latch. NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system.
Figure 67. Removing filler bracket for low profile riser 3. Hold the card by its edges, and align the card edge connector with the expansion card connector on the riser. 4. Insert the card edge connector firmly into the expansion card connector until the card is fully seated. 5. Close the expansion card retention latch. Figure 68. Installing expansion card into low profile riser Next steps 1. 2. 3. 4. 5. 98 If applicable, connect the cables to the expansion card. Install the expansion card riser.
M.2 SSD module Removing the M.2 SSD module Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system. Remove the air shroud. Remove the BOSS card. NOTE: Removing the BOSS card is similar to the procedure for removing an expansion card riser. Steps 1. Loosen the screws and lift the retention straps that secure the M.2 SSD module on the BOSS card. 2. Pull the M.2 SSD module away from the BOSS card. Figure 69.
3. Secure the M.2 SSD module on the BOSS card with the retention straps and screws. Figure 70. Installing the M.2 SSD module a. module connector (2) b. screws (2) c. modules (2) Next steps 1. Install the BOSS card. NOTE: Installing the BOSS card is similar to installing the expansion card riser. 2. Install the air shroud. 3. Follow the procedure listed in After working inside your system . Optional IDSDM or vFlash module NOTE: The write-protect switch is on the IDSDM or vFlash module.
Figure 71. Removing the optional IDSDM/vFlash card NOTE: There are two dip switches on the IDSDM/vFlash card for write-protection. Installing the IDSDM or vFlash module Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Locate the IDSDM or vFlash connector on the system board. To locate IDSDM or vFlash, see the Installing the IDSDM or vFlash module section. 2. Align IDSDM or vFlash module with the connector on the system board. 3.
Figure 72. Installing the IDSDM or vFlash module Next steps 1. Install the MicroSD card. NOTE: Reinstall the MicroSD cards into the same slots based on the labels you had marked on the cards during removal. 2. Install the air shroud. 3. Follow the procedure listed in After working inside your system. Removing the MicroSD card Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Remove the air shroud. Steps 1.
NOTE: To use an MicroSD card with your system, ensure that the Internal SD Card Port is enabled in System Setup. NOTE: If reinstalling, ensure that you install the MicroSD cards into the same slots based on the labels you had marked on the cards during removal. Steps 1. Locate the MicroSD card connector on the IDSDM or vFlash module. Orient the MicroSD card appropriately and insert the contact-pin end of the card into the slot. NOTE: The slot is keyed to ensure correct insertion of the card. 2.
Figure 73. Removing the LOM riser card Next steps Install the LOM riser card. Installing the LOM riser card Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Orient the LOM riser card to fit through the Ethernet connectors or the SFP slot on the system. 2. Press the LOM riser card until the card is firmly seated on the system board connector and the two blue plastic snap hold the LOM riser card in place. 3.
Figure 74. Installing the LOM riser card Next steps 1. If removed, replace the expansion card riser. 2. Follow the procedure listed in After working inside your system. Hard drive backplane Hard drive backplane details Depending on your system configuration, the hard drive backplanes supported in XC XR2 are listed here: Table 36. Supported backplane options for XC XR2 systems System Supported drives options XC XR2 2.5 inch (x8) SAS, SATA backplane Figure 75. 8 X 2.5 inch drive backplane 1. 3. 5. 7.
Removing the hard drive backplane Prerequisites CAUTION: To prevent damage to the drives and backplane, remove the hard drives from the system before removing the backplane. CAUTION: Note the number of each hard drive and temporarily label them before you remove the hard drive so that you can replace them in the same location. NOTE: The procedure to remove the backplane is similar for all backplane configurations. 1. 2. 3. 4. 5. 6. Follow the safety guidelines listed in Safety instructions.
Steps 1. Use the hooks on the system as guides to align the slots on the backplane. 2. Lower the hard drive backplane until the blue release tabs snap into place. Figure 77. Installing the hard drive backplane 3. Lower the hard drive backplane until the blue release tabs snap into place. Next steps 1. 2. 3. 4. 5. Connect all the cables to the backplane. Install all the hard drives Install the cooling fans. Install the air shroud. Follow the procedure listed in After working inside your system.
Cable routing Figure 78. Cable routing - 8 x 2.5 hard drive backplane with PERC 1. 3. 5. 7. FIO power cable backplane power cable power interposer board internal MiniPERC riser 108 Installing and removing system components 2. 4. 6. 8.
Figure 79. Cable routing - 8 x 2.5 hard drive backplane with onboard SATA 1. 3. 5. 7. FIO power cable backplane power cable power interposer board SATA cable 2. 4. 6. 8. backplane signal cable cable routing clip SATA cable hard drive backplane System battery Replacing the system battery Prerequisites WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer.
Figure 80. Removing the system battery 3. To install a new system battery, hold the battery with the positive side facing up and slide it under the securing tabs. 4. Press the battery into the connector until it snaps into place. Figure 81. Installing the system battery Next steps 1. 2. 3. 4. 5. 6. Install the expansion card riser 1. If applicable, connect the cables to the expansion card(s). Follow the procedure listed in After working inside your system.
2. Follow the procedure listed in After working inside your system. 3. While booting, press F2 to enter System Setup and verify that the system detects the USB memory key. Power supply units NOTE: For more information, see the Technical specifications section. CAUTION: If two PSUs are installed, both the PSUs must have the same type of label. For example, Extended Power Performance (EPP) label.
Next steps Installing a power supply unit. Installing a power supply unit Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. For systems that support redundant PSU, ensure that both the PSUs are of the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the PSU label. Steps Slide the PSU into the system until the PSU is fully seated and the release latch snaps into place. Figure 83.
Power interposer board Removing power interposer board Prerequisites 1. 2. 3. 4. 5. 6. 7. Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system. Remove the cooling fans. Remove the MiniPERC riser. Disconnect the cables connected to the Power Interposer board. Disconnect the cables connected from the power interposer board to the system board and hard-drive backplane. Remove the PSU.
Steps 1. Slide the PIB into place. 2. Using a Phillips #2 screwdriver, tighten the two screws to secure the PIB to the system. 3. Route the cables and connect it to the appropriate connectors on the power interposer board, system board, and hard-drive backplane. Figure 85. Installing a PIB Next steps 1. 2. 3. 4. 5. Install PSUs. Install the MiniPERC riser. Install the cooling fans. Install the air shroud. Follow the procedure listed in After working inside your system.
3. Holding the sides, remove the left control panel assembly away from the system. Figure 86. Removing the left control panel Next steps Install the left control panel. Installing the left control panel Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Route the control panel cable through the side wall of the system. 2. Align the left control panel assembly with the system. 3. Connect the control panel cable to the system board connector. 4.
Figure 87. Installing the left control panel Next steps 1. Install the air shroud. 2. Install the MiniPERC riser. 3. Follow the procedure listed in After working inside your system. Removing the right control panel Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. NOTE: Ensure that you note the routing of the cables as you remove them from the system board.
Figure 88. Removing the right control panel 2. Using a Phillips #1 screwdriver, remove the screw that secures the right control panel to the system. Next steps 1. Install the right control panel. Installing the right control panel Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Route the control panel cable through the slot on the system. 2. Align the right control panel with the control panel slot on the system and attach the control panel to the system. 3.
Figure 89. Installing the right control panel Next steps 1. 2. 3. 4. Install the MiniPERC riser Install the hard drive backplane. Install the cooling fan. Follow the procedure listed in After working inside your system. System board Removing the system board Prerequisites CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted to create a recovery key during program or System Setup. Be sure to create and safely store this recovery key.
f. Removing a processor and heat sink module g. Processor blanks(if applicable) CAUTION: To prevent damage to the processor socket when replacing a faulty system board, ensure that you cover the processor socket with the processor dust cover. h. Memory modules i. LOM riser card Steps 1. Remove the riser 2 support clip. 2. Disconnect all cables from the system board. CAUTION: Take care not to damage the system identification button while removing the system board from the chassis.
Installing the system board Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Unpack the new system board assembly. CAUTION: Do not lift the system board by holding a memory module, processor, or other components. CAUTION: Take care not to damage the system identification button while placing the system board into the chassis. 2.
2. 3. 4. 5. f. Installing an expansion card riser g. Processors and heat sink modules h. Processor blanks (if applicable) i. Memory modules j. LOM riser card k. Air shroud Reconnect all cables to the system board. NOTE: Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket. Boot the system. Follow the procedure listed in After working inside your system. Ensure that you: a. Use the Easy Restore feature to restore the Service Tag.
Manually update the Service Tag After replacing a system board, if Easy Restore fails, follow this process to manually enter the Service Tag, using System Setup. About this task If you know the system service tag, use the System Setup menu to enter the service tag. Steps 1. Power on the system. 2. To enter the System Setup, press F2. 3. Click Service Tag Settings. 4. Enter the service tag. NOTE: You can enter the service tag only when the Service Tag field is empty.
CAUTION: Once the TPM plug-in module is installed, it is cryptographically bound to that specific system board. Any attempt to remove an installed TPM plug-in module breaks the cryptographic binding, the removed TPM cannot be reinstalled or installed on another system board. Removing the TPM Steps 1. Locate the TPM connector on the system board. 2. Press to hold the module down and remove the screw using the security Torx 8-bit shipped with the TPM module. 3. Slide the TPM module out from its connector. 4.
4. From the TPM Command option, select Activate. 5. Save the settings. 6. Restart your system. 7. Enter System Setup again. 8. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 9. From the Intel TXT option, select On. Initializing the TPM 2.0 for TXT users Steps 1. While booting your system, press F2 to enter System Setup. 2. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 3. From the TPM Security option, select On. 4. Save the settings.
NOTE: Do not discard the standoff hex nut. Figure 93. Removing the standoff hex spacer from the system board 2. Fasten the standoff hex spacer shipped with the 901D kit on the system board. NOTE: Reuse the hex nut that was removed from the system board, to secure the standoff hex spacer. Figure 94. Installing the 901D standoff hex spacer on the system board 3. Replace the system board. 4. Fasten the 901D standoff hex spacer.
Figure 95. Installing the 901D standoffs 5. Remove the adhesive cover from the mylar foam, and install it on the chassis wall. NOTE: Ensure to clean the chassis wall surface before installing the mylar foam. NOTE: Press the mylar foam to ensure that it is firmly affixed on the chassis wall. Figure 96. Installing the mylar foam 6. Install the PCI card on the 901D riser 1 bracket shipped with the 901D kit, and push the blue expansion card retention latch to lock it in place.
Figure 97. Installing the PCI card on the 901D riser 7. Install the mylar foam on the blue expansion card retention latch of the 901D riser. NOTE: Before installing the mylar foam, ensure to clean the blue retention latch with alcohol. Figure 98. Installing the mylar foam 8. Align the 901D riser with the standoff hex spacers and lower it until it is firmly seated in the PCIe slot on the system board.
Figure 99. Installing the 901D riser on the system board NOTE: The 901D kit includes additional mylar foam. Place the mylar foam between the risers and the chassis as required, to provide maximum support. 9. Turn over the system cover and locate the screw hole. The screw hole is covered by a label. Use a plastic scribe to puncture the label and SIL, to expose the screw hole. This screw hole secures the system cover, and the 901D riser. Figure 100. Exposing the standoff hex spacer screw hole 10.
Figure 101. Installing the system cover Installing the 901D rugged brackets Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Unpack the 901D rugged brackets. 3. Removing the front bezel. Steps 1. Using a Phillips #2 screwdriver, secure the power supply rugged bracket. Figure 102. Installing the 901D power supply rugged bracket 2. Align the hook with the slot on the system chassis, and tighten the two thumb screws to secure the drive lock bracket.
Figure 103. Installing the drive lock 3. Using a Phillips #2 screwdriver, secure the 901D PCI rugged bracket. NOTE: To secure the 901D PCI rugged bracket, ensure to use the black screws shipped with the 901D kit. Figure 104. Installing the 901D PCI rugged bracket Next steps 1. Installing the front bezel. 2. Follow the procedure listed in After working inside your system.
7 Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.
8 Jumpers and connectors This topic provides specific information about the jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and setup passwords. You must know the connectors on the system board to install components and cables correctly.
Table 37. System board jumpers and connectors Item Connector Description 1. FAN6 Cooling fan 6 connector 2. CPU1 Processor socket 1 3. CPU1_PWR_CONN(P2) CPU1 power connector 4. J_INTRU Intrusion switch connector 5. J_BP_SIG1 Backplane signal connector 1 6. LFT_CP_CONN Left control panel connector 7. J_SATA_B1 Internal SATA B connector 8. RGT_CP_CONN Right control panel connector 9. SYS_PWR_CONN(P1) System power connector 10.
Table 38. System board jumper settings Jumper Setting PWRD_EN Description The BIOS password feature is enabled. The BIOS password feature is disabled. iDRAC local access is unlocked at next AC power cycle. iDRAC password reset is enabled in F2 iDRAC settings menu. NVRAM_CLR The BIOS configuration settings are retained at system boot. The BIOS configuration settings are cleared at system boot.
9 Getting help Topics: • • Contacting Dell Accessing system information by using QRL Contacting Dell Dell provides several online and telephone based support and service options. If you do not have an active internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area.
Quick Resource Locator for XC XR2 Figure 106. Quick Resource Locator Receiving automated support with SupportAssist Dell EMC SupportAssist is an optional Dell EMC Services offering that automates technical support for your Dell EMC server, storage, and networking devices.
