Users Guide

If Save to Network option is selected, the user provided network details is saved as defaults (if no prior network share
location have been saved) for any future collections.
7. Click Collect to proceed with Collection generation.
8. If prompted, accept the End User Level Agreement (EULA) to continue.
OS and Application Data option is grayed out and not selectable if:
● iSM is not installed or running in Host OS, or
● OS Collector has been removed from iDRAC, or
● OS-BMC pass through is disabled in iDRAC, or
● cached OS Application data is not available in iDRAC from a previous collection
Settings
This page allows you to configure the collection log settings, and if registered, you can update the contact details, enable or
disable email notifications, and change the language settings.
Collection Settings
You can save the collections to a preferred network location. Use Set Archive Directory to set the network location. You can
save the collections to a preferred network location. Use Set Archive Directory to set the network location. Enter the type of
Protocol (CIFS/NFS) that you want to opt for, corresponding IP Address, Share Name, Domain Name, User Name and
Password before you Test Network Connection. The Test Network Connection button will confirm a connection to the
destination share.
If registered, you can opt to include Identification information while sending the data to Dell in the Collection Settings.
You can enable and schedule Automatic Collection options to avoid any manual intervention and keep a periodical check of the
system. By default, when an event is triggered and support case is opened, SupportAssist is configured to automatically collect
the system logs from the device that generated the alert and upload it to Dell. You can enable or disable Automatic Collection
based on events. You can schedule the Automatic collections based on your suitable requirements. The available options are,
weekly, monthly, quarterly or never. You can also configure the date and time for the scheduled periodic events. You have the
option to enable or disable ProSupport Plus Recommendation Report while configuring the Automatic Collections.
Contact Information
This page shows the contact information details that were added during the registration of SupportAssist, and allows you to
update them.
SupportAssist Integration in iDRAC
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