Support Matrix

Contacting Dell EMC
15 Dell EMC XC640 XC Series Appliance and XC Core System Support Matrix | A23
3 Contacting Dell EMC
Dell EMC provides several online and telephone-based support and service options. If you do not have an
active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or
Dell EMC product catalog. Availability varies by country and product, and some services may not be available
in your area. To contact Dell EMC for sales, technical assistance, or customer-service issues:
1. Go to Dell.com/support.
3. Select your country from the drop-down menu on the lower right corner of the page.
4. For customized support:
• Enter your system Service Tag in the Enter your Service Tag text box.
• Click Submit.
• The support page that lists the various support categories is displayed.
5. For general support:
• Select your product category.
• Select your product segment.
• Select your product. The support page that lists the various support categories is displayed.
6. For contact details of Dell EMC Global Technical Support:
• Click Global Technical Support.
• The Contact Technical Support page is displayed with details to call, chat, or email the Dell EMC
Global Technical Support team.