Owners Manual
Figure 89. Installing the BOSS card
1 BOSS card 2 card connector on the system board
Driver installation
The BOSS card uses the native AHCI driver of the supported operating systems.
Windows driver installation — Dell provides the Dell Update Package (DUP) to update drivers on systems running Windows Server 2012
R2 and newer operating system. DUP is an executable application that updates drivers for specic devices. DUP supports command line
interface and silent execution. For more information, see Dell.com/support.
NOTE
: For more information about supported drivers, see the Support Matrix available at Dell.com/XCSeriesmanuals.
BOSS troubleshooting
To get help with your Dell EMC BOSS card, you can contact your Dell EMC Technical Service representative or see Dell.com/support.
Physical disks not visible to operating system
Issue:
One or both physical disks are not appearing for use by an operating system.
Probable cause: A physical disk will not be presented to the operating system in the following scenarios:
• There is RAID metadata on the physical disk and no RAID metadata on the controller.
• The BOSS controller has RAID metadata on it and the physical disks do not have the RAID metadata on it.
Corrective action: If the RAID metadata is on the controller, clear the controller conguration.
If the RAID metadata is on the physical disk, erase the data available in physical disk.
Alternatively, if you want to keep the RAID drives, see Virtual disk not visible to operating system.
136 BOSS card