Dell Data Protection
Administrator Guide 23
Mount Volume
Prerequisites
• An unencrypted external recovery volume or computer that will be running the recovery utility
•A FireWire cable
• The Device ID/Unique ID of the computer targeted for recovery - In most cases, you can find the computer targeted for
recovery in the
Dell Remote Management Console
by searching for the owner’s user name and viewing the devices
encrypted for that user. The format of the Unique ID/Device ID is “John Doe's MacBook.Z4291LK58RH”.
• The Dell installation media
Process
1
As a Dell Administrator, log in to the Dell
Remote Management Console
.
2
In the left pane, click
Actions
>
Recover Endpoint
.
3
When the Recover Endpoint page displays, select the Endpoint type as Mac from the drop-down menu and enter the
Unique ID
.
TIP: You can access the Unique ID by clicking Endpoints in the left pane and clicking Search. Select the correct device and click the
Device Details icon. The Unique ID displays. Write the Unique ID or type it into TextEdit.
4
To save the recovery bundle to the external recovery volume or computer that will be running the recovery utility to
perform the recovery operation, click
Download
, and click
Save
.
NOTE: If firmware password protection is enabled on this computer, you will be prompted for the firmware password to access the preboot
Startup Manager. You can find the firmware password for this computer in the recovery bundle downloaded in
step 4
. See
How to
Enable Mac OS X Boot Camp
for more information.
5
Boot the target computer from a pre-created external recovery volume. You can accomplish this by either launching the
Startup Disk pane in System Preferences and selecting the recovery volume, or by holding down the
Options
key while
you restart this computer and selecting the recovery volume in the preboot Startup Manager.
or
Boot the computer targeted for recovery into Target Disk Mode. You can accomplish this by either launching the Startup
Disk pane in System Preferences and clicking
Targ e t Disk Mode
, or by holding down the
T
key while you restart this
computer.
NOTE: Firmware password protection blocks the ability to use the T key at startup to enter Target Disk Mode. More information about Target
Disk Mode is available from Apple at
http://support.apple.com/kb/HT1661
.
Now connect this computer to the host computer that will perform the recovery operation using a FireWire cable.
6
Mount the Dell-Data-Protection-<version>.dmg.
NOTE: The Recovery Utility must be the same or newer version than the version of client software installed on the computer targeted for
recovery.
7
In the Utilities folder located in the Dell installation media, launch the Dell Recovery Utility.
A message displays stating, “The DDP kext [kernel text] must be loaded in order to modify encrypted disks. Type your
password to allow this.“
8
Enter the password for the administrator or user.
A message displays stating, “Needs Install: Recovery needs to install.”
9
Click
Install
.
The
Dell Recovery Utility Select Volumes
dialog displays.