Dell Data Protection

Administrator Guide 25
Boot the computer targeted for recovery into Target Disk Mode. You can accomplish this by either launching the Startup
Disk pane in System Preferences and clicking
Targ e t Disk Mode , or by holding down the T key while you restart this
computer.
NOTE: Firmware password protection blocks the ability to use the T key at startup to enter Target Disk Mode. More information about Target
Disk Mode is available from Apple at http://support.apple.com/kb/HT1661 .
6 Now connect this computer to the host computer that will perform the recovery operation using a FireWire cable.
7 Mount the Dell-Data-Protection-<version>.dmg.
NOTE: The Recovery Utility must be the same or newer version than the version of client software installed on the computer targeted for
recovery.
8 In the Utilities folder in the Dell installation media, launch the Dell Recovery Utility. 
A message displays stating, “The DDP kext [kernel text] must be loaded in order to modify encrypted disks. Type your
password to allow this.”
9 Enter the password for the administrator or user.
A message displays stating, “Needs Install: Recovery needs to install.”
10 Click Install .
The Dell Recovery Utility Select Volumes dialog displays.
11 Select the volume or drive that needs recovery and click Continue .
Selecting the drive will recover all volumes on the drive at once.
The file selector window displays.
12 Select the recovery bundle (saved in step 4) and click Open . 
The Select Recovery Operation dialog displays.
13 Select the Accept new system configuration option.
14 Click Continue to confirm Accept New System Configuration .
15 Enter your password to reset ownership and accept the new system configuration.
16 Click OK .
A Recovery Complete message will appear when booted to the original internal system volume. This message will prompt
you to restart the computer again. The client software has now accepted the updated system configuration, and you can
access your computer normally.
FileVault Recovery
Recovery of a managed FileVault-encrypted volume is significantly different from recovery of a Dell -encrypted volume.
The recovery process is dictated by Apple and is automated where possible but requires a few more steps.
Prerequisites
• An unencrypted external recovery volume or computer that will be running the recovery utility
•A USB drive
• A Firewire cable
• The Device ID/Unique ID of the computer targeted for recovery - In most cases, you can find the computer targeted for
recovery in the
Dell Remote Management Console by searching for the owner’s user name and viewing the devices
encrypted for that user. The format of the Unique ID/Device ID is “John Doe's MacBook.Z4291LK58RH”.
• The Dell installation media