Dell Data Protection

26 Administrator Guide
Process
1 As a Dell Administrator, log in to the Dell Remote Management Console .
2 In the left pane, click Actions > Recover Endpoint .
3 When the Recover Endpoint page displays, select the Endpoint type as Mac from the drop-down menu and enter the
Unique ID .
TIP: You can access the Unique ID by clicking Endpoints in the left pane and clicking Search. Select the correct device and click the
Device Details icon. The Unique ID displays. Write the Unique ID or type it into TextEdit.
4 To save the recovery bundle to your USB, click Download , and click Save .
5 Boot the target computer from a pre-created external recovery volume. You can accomplish this by holding down the
Options key while you restart this computer and selecting the recovery volume in the pre-boot Startup Manager.
6 Mount the Dell-Data-Protection-<version>.dmg.
NOTE: The Recovery Utility must be the same or newer version than the version of client software installed on the computer targeted for
recovery.
7 In the Utilities folder located in the Dell installation media, launch the Dell Recovery Utility. 
The Dell Recovery Utility Select Volumes dialog displays.
8 Select the FileVault volume to recover and click Continue . 
The Choose Recovery Bundle dialog displays.
9 Select the recovery bundle (saved in step 4) and click Open . 
The File Vault Recovery Instructions dialog displays.
10 Read the instructions and click Continue . 
The Confirm Recovery Operation dialog displays.
11 Highlight the FileVault volume to recover and click Continue .
The file selector window displays.
12 Navigate to your USB drive as the location to save the files and click Open . 
The Recovery Operation Results dialog displays, indicating the files have been created. 
SUCCESS will be the status next to the volume name. 
After outputting the files to the USB drive, this program displays the exact commands you will need to run from the
recovery volume to mount or decrypt the FileVault volume.
13 Copy the command strings shown on the final Recovery Operation Results dialog.
14 Boot to the OS Recovery Volume by holding down the Option key and using the boot picker. 
After the OS Recovery Volume is accessed, the Mac OS X Utilities dialog displays.
15 Select Utilities > Terminal from the Tools menu.
16 To Mount the volume: In Terminal, type the full path to the USB and script name fv2mount.sh to mount the volume so
you can copy files from the Terminal or image the disk from Disk Utility. For example, /CRUZER/fv2mount.sh.
To decrypt the volume: In Terminal, type the full path to the USB and script name fv2.decrypt.sh to decrypt the volume,
allowing you to do anything with this volume as you would with any other volume. For example,
/CRUZER/fv2.decrypt.sh.
17 Reboot the computer.
The computer can now be used normally.