Dell Data Protection

Administrator Guide 35

Appendix C

How to Retrieve a Firmware Password

Even if the client computer is configured for firmware password enforcement, it may not be needed for recovery. If the

computer to recover is bootable, set the boot target in the Startup Disk system preferences pane.

In the case where the firmware password is needed to accomplish recovery (if the computer is not bootable and firmware

password protection is enforced), follow the steps below.

To retrieve a firmware password, you must first retrieve the recovery bundle containing the disk’s encryption keys.

As a Dell Administrator, log in to the

Dell Remote Management Console

In the left pane, click

Actions > Recover Endpoint

When the Recover Endpoint page displays, select the Endpoint type as Mac from the drop-down menu and enter the

Unique ID

TIP: You can access the Unique ID by clicking Endpoints in the left pane and clicking Search. Select the correct device and click the

Device Details icon. The Unique ID displays. Write the Unique ID or type it into TextEdit.

To save the recovery bundle to the external recovery volume or computer that will be running the recovery utility to

perform the recovery operation, click

Download

, and click

Save

Open the recovery bundle to retrieve the firmware password for the computer targeted for recovery. The firmware

password is located within the string tags after the

FirmwarePassword

key.

For example: <key>FirmwarePassword</key>

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