User guide

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viii Email Continuity Administrator Guide version 6.5 (1st ed.)
To create a password import CSV file:.................................................................................................... 110
To import passwords by CSV file: ........................................................................................................... 111
To change status flags for users: ............................................................................................................ 113
To edit a user’s contact information:........................................................................................................ 114
To create a user set:................................................................................................................................ 114
To create a super administrator:.............................................................................................................. 116
To remove super administrator privileges: .............................................................................................. 117
To assign administrative privileges to an account:.................................................................................. 118
To remove administrative privileges from an account: ............................................................................ 118
To grant a user Help Desk privileges: ..................................................................................................... 119
To remove Help Desk privileges from an account:.................................................................................. 119
To review login status:............................................................................................................................. 120
To generate a CSV spreadsheet of emergency contact data for all users:............................................. 124
To exclude a user:................................................................................................................................... 124
To remove individual users from the Excluded list (reinstate them in the system):................................. 124
To remove multiple users from the Excluded list (reinstate them in the system): ................................... 125
To resolve multiple user ID conflicts using CSV upload: ......................................................................... 126
To resolve user ID conflicts individually:.................................................................................................. 126
To set up a BlackBerry device:................................................................................................................ 128
To manage BlackBerry user information in the Administration Console: ................................................ 129
To view information about a device using the interface installed with the device agent:......................... 130
To enable or disable the Extension: ........................................................................................................ 133
To export the list of users: ....................................................................................................................... 133
To add a mailbox (user) to Email Continuity:........................................................................................... 133
To create an alias:................................................................................................................................... 134
To view mailing lists and members of each list: ...................................................................................... 134
To send a welcome message to one or more users:............................................................................... 137
To automatically send welcome messages to new users:....................................................................... 138
To send a reminder: ................................................................................................................................ 139
To add a user to the fault alerts list: ........................................................................................................ 140
To remove a user from the fault alerts list: .............................................................................................. 140
To add users to the transition alerts list:.................................................................................................. 141
To remove a user from the transition alerts list: ...................................................................................... 141
To send a custom message: ................................................................................................................... 141
To view an Activation report: ................................................................................................................... 143
To view a Test report:.............................................................................................................................. 143
To change the attributes imported from Active Directory: ....................................................................... 144
To change the attributes displayed in Global Address List:..................................................................... 145
To restore an attribute that has been removed: ...................................................................................... 145
To configure the path for forwarded mail:................................................................................................ 146
To configure the path for outbound mail during an activation:.................................................................
146
To add disclaimer text to the end of each message sent by the service: ................................................ 146
To configure AlertFind mapping: ............................................................................................................. 147
To configure the method by which user ID conflicts are resolved: .......................................................... 149
To configure the user/mailing list deletion percentage at which a warning message is sent: ................. 149
To hide the Preferences section of the Home page: ............................................................................... 150
To enable individual links in the Preferences section of the Home page: ............................................... 150
To change the text displayed to end users in each state of Email Continuity: ........................................ 151
To select pages to include in the welcome wizard: ................................................................................. 151
To access your webmail account during an activation: ........................................................................... 152
To view undeliverable mail during an activation: ..................................................................................... 152
To change your password: ...................................................................................................................... 152
To start a test of Email Continuity:........................................................................................................... 153
To start recovery from a test:................................................................................................................... 154