User guide

Configuring VaultBoxes Licensed Customer Confidential
90 Email Continuity Administrator Guide version 6.5 (1st ed.)
Timestamp of
files in a
directory
[Data Drive}:\activemailbox\
compressiondir*.*
Oldest file is
older than 60
minutes
1 Verify the Vaultbox can connect to
the data center, as follows:
• telnet [hostname]22
• If you do not get an OpenSSH
response, the port is likely blocked;
check the firewall.
2 If the connection is good, shut
down, then restart the transfer
service.
3 Wait one hour. If newer timestamps
do not appear, collect the
SRTransferService.log files, and
contact Support.
CPU
utilization
Using the Windows
Performance Monitor, verify
that the Total instance of
the% Processor Time counter
of the Processor
performance counter object
is less than 80 percent.
Performance
counters
The Message queue size
counter of the Transfer
Service object should be less
than 10,000. Other counters
under the Transfer Service
are also useful for
determining daily message
volume.
Table 3-3 VaultBox Monitoring
Data Type Description Alert When Troubleshooting Suggestions