User guide

Licensed Customer Confidential User Administration
Email Continuity Administrator Guide version 6.5 (1st ed.) 119
Assigning Help Desk Privileges
Help Desk users are user accounts with a limited set of administrator privileges.
Help Desk users can view user information and reset users’ passwords, but they
cannot activate Email Continuity or perform any other administrator tasks.
NOTE Passwords with Windows Authentication
If Windows Authentication is installed, Help Desk Users cannot reset users’
passwords.
Help Desk privileges can be assigned to existing Email Continuity users by Super
Administrators or by the service root account. Email Continuity Administrators can
view the list of Help Desk users, but cannot grant or remove Help Desk privileges.
To grant a user Help Desk privileges:
1 Log into the Administration Console using an existing super administrator
account or the service root account provided by Support. See "
Logging
Into the Administration Console" on page 93 for more information.
2 Click User Administration.
3 Click Help Desk Users. The Help Desk Users page displays.
4 In the Search box, type the email address or name of the appropriate
user. Click Search.
5 In the search results, locate the appropriate user and click the check box
next to the name. Click Add.
6 The Help Desk Users page refreshes and the name of the new help desk
user displays near the top of the page. When the Help Desk user logs in to
the service during an activation, a help desk icon displays along with a link
to the User Information screen in the Administration Console. From the
User Information screen, the Help Desk user can reset users’ passwords.
To remove Help Desk privileges from an account:
1 Log into the Administration Console using an existing super administrator
account or the service root account provided by Support. See "
Logging
Into the Administration Console" on page 93 for more information.
2 Click Help Desk Users. The Help Desk Users page displays.
3 Locate the appropriate user and click the Remove check box next to the
name. Click Remove.