User guide

Licensed Customer Confidential User Administration
Email Continuity Administrator Guide version 6.5 (1st ed.) 125
To remove multiple users from the Excluded list (reinstate them in the
system):
1 From the Administration Console, click User Administration.
2 Click Excluded Users. The Excluded Users screen appears.
3 Click Remove Users from the excluded list. Identify users (mailboxes)
to exclude. Click the appropriate tab to identify users by Server, Mailing
List, or individually by User.
a. If you select the Mailing List or User tab, in the Search box type an
email address or name and search for the results. Then click the listed
mailing list or user to select.
b. If you select the Server tab, click a server to select it.
4 Click Add. Repeat until all are listed in the right list.
5 Click Next. The Confirm screen appears. To see the list of reinstated
users, click Show Affected Users.
6 Click Submit.
Resolving User ID Conflicts Manually
During a Directory sync, the SyncManager looks for potential user ID conflicts
using primary email addresses. When SyncManager encounters more than one
instance of a primary email address, the system sends out a notification to
persons on the fault notifications list, and adds the potential conflict to the list
displayed on the User ID Conflict Resolution screen. In most cases, the
instances of the primary email address refer to the same, single end user, and by
resolving the conflict, you ensure that mail collected for the first instance is
associated with the second instance. The system offers multiple ways to resolve
such conflicts. Root-level administrators can configure the system to resolve them
automatically using certain criteria (see "
Resolving User ID Conflicts
Automatically" on page 148) and Super Administrators and Email Continuity
Administrators can resolve conflicts manually using the processes described here.
Q What if the conflict is genuine; that is, the same primary email address
actually belongs to two different users?
A For example: You had a user Joe Smith ([e-mail]) for whom
you had retained mail. Joe Smith left the organization, but his mail was still
subject to retention policies. A year later, you hired Jill Smith, and assigned
the email address [e-mail]. SyncManager would detect the
conflict, but you would not want to resolve it using the methods described