User guide

Licensed Customer Confidential Notification
Email Continuity Administrator Guide version 6.5 (1st ed.) 135
Notification
The Notification screens in Email Continuity allow you to introduce the service to
users through the welcome process, send reminders about the service, send
custom messages, and manage fault and transition alerts.
Welcoming New Users
Though it is possible to implement and activate Email Continuity without
introducing it to users through the welcome process, welcoming users is strongly
encouraged because:
• Introducing users to the service before an emergency helps them
understand that system usage is a shared responsibility. It can also be
reassuring for users to know that safeguards are in place for them should
they ever be needed.
• Capturing notification information prior to Email Continuity activation allows
the system to handle notification of users automatically. This is especially
beneficial during a disaster because it frees the IT staff to recover the
primary mail system. Similarly, the information captured by the service is
often needed by Human Resources during an emergency, and, depending
on the type of disaster, it may not be readily available.
• Manually setting users’ passwords is tedious work. The Welcome Wizard
provides temporary passwords automatically so that at the time of
activation the IT staff can focus on recovery of the primary mail system.
Note that separate Email Continuity passwords are not required if the
Windows Authentication feature is enabled.
• Capturing notification information prior to activation allows the system to
handle notification of users automatically when the primary mail system
has been recovered. Even if they have not used the webmail system, the
automatic notification alerts them to the fact that their primary system is
again available.
• Providing a notification address during the registration process allows
users to take advantage of the forgot password link if they ever need it.
The welcome message:
• Informs users about Email Continuity.
• Provides users with their username and a temporary password.
• Includes a link that, if so configured, starts a welcome wizard that can be
configured to collect notification options, home address, and emergency
contact information from the user.
To configure which user information is collected using the welcome wizard,
see "
Customizing the Welcome Process" on page 151.
• Can be sent automatically once a week to any users who have not yet
been sent one.