User guide

Notification Licensed Customer Confidential
138 Email Continuity Administrator Guide version 6.5 (1st ed.)
8 Click the appropriate tab to identify recipients by User Set, Server, Mailing
List, or individually by User.
a. If you select the Mailing List or User tab, in the Search box type an
email address or name (or part using the % as a wildcard) and search
for the results. Then click the listed mailing list or user to select.
b. If you select the Server tab, click a server to select it.
9 Click Add. Repeat until all intended recipients are listed in the right list.
10 Click Next. The Confirm screen appears.
11 To see a list of recipients, click Show Affected Users. Review the
message text.
12 Click Send.
To automatically send welcome messages to new users:
1 In the Administration Console, click Notification.
2 Click Welcome New Users.
3 Click Automatically welcome new users.
4 Click Enable automated welcome message.
5 Click Submit.
When the majority of your users have responded to the welcome message, you
may need to review the lists of users who have not responded, do not yet have a
permanent password, or who have opted out (have not provided contact
information). (Note that the data provided about users’ responses is an estimate is
some cases; these are marked with an asterisk [*].) The service lets you send
welcome messages to these categories of users; click the link and follow the
process described for welcoming new users, except that the recipient list is
already created for you.
In some cases, you may need to exclude certain users/mailboxes from which you
don’t expect a response. The Show Users links in the Welcome New Users
screen display lists of users in these categories and a button to Exclude individual
mailboxes.
Sending Reminders
The Reminders screen allows you to send reminders to different categories of
users:
• Those who have not responded to the welcome message.
• Those who have responded, but have indicated they have no alternate
notification options (they have opted out).
• Those who have responded and provided information, but need to be
reminded to keep the information current.