User guide

Licensed Customer Confidential Activating Email Continuity
Email Continuity Administrator Guide version 6.5 (1st ed.) 157
TIP Inform Users About Webmail Limitations
In your notification message, you should inform users that from within the
webmail interface, they can:
• Send and receive email, attaching up to 12MB of data files to each
message.
• View calendar information but not edit it.
• Use contact information, but not edit or add new contacts.
Note that the size of a message when it is displayed in webmail may be different
from the message’s displayed size when it is recovered. This is because
webmail and Outlook use different storage formats, which calculate message
size differently.
Setting clear expectations for the webmail interface will help limit the number of
calls made to the Help Desk during an activation.
6 Click Next. The Confirmation page displays
7 Review the summary of the activation steps, then click Activate.
Note that the Administration Console now shows the state of the service as active.
In the ACTIVE state, the service functions as the mail system for your
environment. This state continues until your primary mail servers are back online
and you choose to move to the RECOVERY state.