User guide

Restoring Mail to Users’ Mailboxes Licensed Customer Confidential
168 Email Continuity Administrator Guide version 6.5 (1st ed.)
TIP Viewing User Properties and Overriding User Recovery Destinations
To view information about a specific user, click a user’s name and then click
Properties. Information that displays includes which server hosts the user’s
mailbox and the number and size of messages in the user’s Email Continuity
mailbox. The Properties page also allows you to override the destination of the
user’s restored email data.
• Group of Users—The Group of Users option recovers users based on
Exchange distribution list membership. When selected, the display lists
all distribution lists with members who have email that needs recovery.
If you select this option:
(1) Select a group of users and then click Add.
(2) Click Continue.
• Email Continuity Drop Box—The Email Continuity Drop Box option
provides a repository for email data received by Email Continuity for
any recipients in your organization domains that it is unable to resolve.
If there is no drop box, this option is unavailable. If you select this
option:
(1) Select a mailbox to which all drop box content will be imported.
(2) In the primary mail system, log in to the selected mailbox, sort
through the mail data, and manually forward each item to the
appropriate recipient
The summary screen displays the users identified for recovery.
11 Identify the mail to recover from the Outlook Recovery Mode drop-down
list:
a. Choose Not Retrieved by Outlook Extension to recover only
email processed by the webmail interface.
b. Choose Retrieved by Outlook Extension to recover only email
processed by the Extension.
c. Choose All messages to recover email from both the Extension and
webmail.