User guide

Licensed Customer Confidential Completing Recovery from an Activation
Email Continuity Administrator Guide version 6.5 (1st ed.) 171
a. Click Prompt to Manually Match a Mailbox to select the correct
server and mailbox for each user’s account not automatically matched.
If this option is chosen, whenever a mailbox cannot be matched, the
following screen appears for you to select a mailbox.
b. Click Skip Users to reroute unmatched mailboxes later.
14 Click Start Recovery to begin importing data for selected users.
15 The RecoveryManager downloads email data from the ESS server and
imports it to the appropriate mailbox and mailbox folders. The Progress
page displays the number of items that successfully imported, failed to
import, or were skipped. To see the recovery status for each mailbox, click
View Log.
16 When the mail for all selected users has completed recovery, click
Continue.
17 If you need to recover additional mail, click Select another archive to
recover to return to the RecoveryManager main screen. If not, select Exit
ESS RecoveryManager.
NOTE Email Continuity Does Not Import Mail Twice
Even if users or mailboxes belong to more than one group, their data is only
imported once; the RecoveryManager skips already recovered user accounts,
even if they are members of other distribution lists or groups.
Completing Recovery from an Activation
After successful restoration of all email data to users’ mailboxes, return to the
Administration Console and finalize the recovery process. This returns mailboxes
to the READY state. Returning mailboxes to the READY state deletes email from
the webmail interface.
WARNING Verify Mail Import was Successful Before Ending Recovery.
Ending recovery permanently deletes activation email data from the webmail
interface. Ensure that all email data is successfully imported into the primary
mail system before completing this process. All recovery archives can be
downloaded for a period of 30 days after initial creation; however, after you end
recovery in the Administration Console, the recovery archive no longer exists.