User guide

About the Outlook Extension Licensed Customer Confidential
8 Email Continuity Administrator Guide version 6.5 (1st ed.)
NOTE Proxy Servers
If your organization uses proxy servers, the Outlook Extension provides basic
proxy authentication. The Outlook Extension provides a dialog box for a user to
enter proxy server credentials (user name and password) to gain access to their
email during an activation of Email Continuity.
NOTE When Email Continuity is active, only one instance of Outlook with the
Extension installed can be open per user mailbox
If Outlook, with the Extension installed, is open on multiple machines pointing to
the same mailbox, it is likely that each instance of Outlook will only receive a
subset of the messages received during an activation.
Outlook, with the Extension installed, is similar to configuring a POP3 profile and
deselecting the option to leave a copy of the message on the server; Each
message is downloaded only by the first Outlook Extension instance running
that polls for the message.
Table 1-2 compares the features/functionality available to users through Email
Continuity web-mail and the Outlook Extension. A 3 means that the feature or
function is available. A dash (—) means the feature or function is not available. To
see known limitations for the Outlook Extension, see "Outlook Extension
Limitations" on page 34.
Table 1-2 Outlook Extension/Email Continuity Webmail Feature Comparison
Outlook Functionality Web-mail
Outlook
Extension
Send/receive email 33
View calendars 33
Modify calendars — 3
View contacts 33
Modify contacts — 3
View Global Address List 33
View tasks — 3
Modify tasks — 3
Categories — 3
Folder management Not applicable 3
Message importance 33
Message sensitivity — 3
Access to PST folders Not applicable 3