User guide

Licensed Customer Confidential Outlook® Extension Requirements
Email Continuity Administrator Guide version 6.5 (1st ed.) 33
center and the version 6.2 (or later) BlackBerry agent. Organizations using
previous versions of the data center or agent software will notice no
change to their Wireless Continuity for BlackBerry implementations.
• Messages received during an activation cannot be forwarded or replied to
after the activation is complete (that is, when EMS has been returned to
the READY state). Users should send the message, receive the error
message, then resend the message. The initial message failure allows the
device to obtain the message body from Exchange through the BES.
• While Email Continuity is active, users cannot send attachments with
messages composed on their BlackBerry devices. They can attach files,
but message recipients will only receive the body of the message.
• Forwarded messages and replies do not include original attachments, but
do provide a text rendering of them up to the device limit (32Kb).
Outlook
®
Extension Requirements
The following are required to use the Outlook
®
Extension:
• Windows XP or Windows Vista
• Outlook
®
2003 SP 2, or Outlook 2007 SP 1 (when available). Outlook must
be in cached mode to use Email Continuity features.
NOTE Required Microsoft Hotfix for Email Continuity Features
The following hotfix is required in order for recurring appointments to perform
correctly when using the Outlook Extension.
Outlook 2003: KB # 935411
If you do not install this hotfix, then users will experience problems when
responding to recurring calendar requests. The reply to the sender does not
indicate that the meeting was declined, and Outlook does not update the
tracking status of the invitation.
• Users must have administrative permissions to install the Extension.