User guide

Licensed Customer Confidential
Email Continuity Administrator Guide version 6.5 (1st ed.) iii
Table of Contents
Task Reference ......................................................................................................................... vii
About This Book ........................................................................................................................ xi
Intended Audience.......................................................................................................................... xi
Viewing the Document.................................................................................................................... xi
Conventions................................................................................................................................... xii
Product Documentation .................................................................................................................xiii
1 About the Service ................................................................................................................. 1
About Email Continuity ....................................................................................................................1
About Windows Authentication ........................................................................................................4
About Wireless Continuity for BlackBerry........................................................................................5
About the Outlook Extension ...........................................................................................................7
About Historical Mail and Email Archive..........................................................................................9
About AlertFind Integration............................................................................................................10
Interaction of Components.............................................................................................................11
2 Preinstallation ..................................................................................................................... 13
Communications Requirements.....................................................................................................13
Networking Requirements.......................................................................................................13
Firewall Requirements ............................................................................................................14
Proxy Requirements................................................................................................................14
SMTP Message Gateway Requirements ................................................................................14
Gateway Requirements...........................................................................................................14
Mail Routing Inbound—Store and Forward.............................................................................15
Mail Routing—Outbound During Activation.............................................................................16
Historical Mail Routing Requirements .....................................................................................16
SMTP Connector..............................................................................................................17
Hardware Requirements................................................................................................................17
Software Requirements .................................................................................................................18
Service Software .....................................................................................................................18
Supported Operating Systems................................................................................................19
Supported Messaging Software ..............................................................................................19
Server Software Requirements ...............................................................................................20
Exchange 5.5 Environments.............................................................................................20
Exchange 2000/2003 Environments.................................................................................20
Exchange 2007 Environments..........................................................................................21
Coexistence Exchange Environments (2000/2003/2007) ................................................22
Account Requirements............................................................................................................23
Exchange 5.5 Account Requirements ..............................................................................23
Exchange 2000/2003 Account Requirements ..................................................................24
Exchange 2007 Account Requirements ...........................................................................25
Coexistence Environments Account Requirements .........................................................26
Virtualization ..................................................................................................................................26
Windows Authentication Requirements.........................................................................................27
Windows Authentication Limitations........................................................................................28
Wireless Continuity for BlackBerry Requirements .........................................................................28
Wireless Continuity for BlackBerry Installation Prerequisites..................................................29
Adding the Email Continuity Service Root Account to the Local Administrator Group.....30
Enabling TCP and Name Pipes to Access the BES Database.........................................30
Verifying that Mobile Data Services are Installed and Configured ..................................31
Wireless Continuity for BlackBerry Supported Configurations ................................................32
Wireless Continuity for BlackBerry Limitations........................................................................32