User guide

AlertFind Integration Requirements Licensed Customer Confidential
40 Email Continuity Administrator Guide version 6.5 (1st ed.)
CAUTION Required Drive Space
Be sure you identify a drive with enough space for seven times the expected
volume of daily mail. If you fail to install the Historical Mail software on a drive
with enough space, the feature will not work properly.
AlertFind Integration Requirements
The following are required to support AlertFind Integration:
• One-to-one mailbox-to-user correspondence between products.
This feature is available only to customers whose Email Continuity and
AlertFind products are exactly matched; that is, all of the mailboxes in
Email Continuity are also users in AlertFind. This feature does not work for
customers who have all of their users in Email Continuity and a subset of
users in AlertFind, or the reverse. There must be a one-to-one correlation
between users in AlertFind and Email Continuity.
• Active Directory data must be formatted correctly for the AlertFind import to
function. For example:
• Only one phone number per device field is allowed.
• North American phone numbers must contain 10 digits, beginning with
the area code. Do not include text.
• International phone numbers must begin with the country code, then
provide the area/city code and phone number. Do not use in-country
long distance numbers. For example, a number in the UK must be
formatted 44 20 7333 4444, instead of 44 (0) 20 7333 4444.
• Email address entries must have a valid alias (must contain an @
symbol) and can contain only one address. Two addresses separated
by a semi-colon, for example, is not acceptable.
AlertFind Integration Limitations
The following are known imitations of AlertFind integration with Email Security
Services.
• Although you can synchronize custom data fields from Active Directory,
and use them as AlertFind groups, PINs and Time Zone data are not
mapped to AlertFind. Users can create their own PINS and set time zone
data through the AlertFind user interface.
• Custom data fields collected from Active Directory and synced to AlertFind
are not available for use in other features of Email Security Services.