User guide

Licensed Customer Confidential Installing Service Software
Email Continuity Administrator Guide version 6.5 (1st ed.) 43
3 Installation and Configuration
Installing Service Software
To install the software, you must log in as the service root account (assigned by
Support), or as a super administrator account (created by your organization’s
service root account). If you do not have the root account login and password
information, contact Support.
The software uses an InstallShield Wizard. The wizard installs:
• .NET v. 2.0 SP1, if not already installed
• SyncManager
• RecoveryManager, RedirectorController, RedirectorManager, and the
Directory Configuration wizard. This Primary Controller default install
package is applicable to Windows 2000/2003/2007.
• Windows Authentication, if enabled
The appropriate software package for your installation is provided to you by
Support.
WARNING Upgrading to 6.0 or later versions
If you are upgrading to 6.0 or 6.1 from any 5.x version of the software, you must
first remove (uninstall) all Email Continuity and Historical Mail (ActiveMailbox)
software prior to installing the 6.x version.
For more information, or assistance with the upgrade, call Support.
To install service software:
1 On the ESS server, log in using the service account you created to meet
preinstallation requirements.
2 Open the installation software folder, and double-click the setup.exe file.
3 If the .NET Framework software needs to be installed, the Microsoft .NET
Framework Setup Wizard appears.
a. In the Welcome dialog box, click Next.
b. In the End-User License Agreement dialog box, review the software
license for the .NET Framework application. To agree to the license
terms and continue with installation, select the I accept the terms of
the License Agreement check box, and then click Install.
c. In the Setup Complete dialog box, click Finish.