User guide

Licensed Customer Confidential Configuring the SyncManager
Email Continuity Administrator Guide version 6.5 (1st ed.) 49
13 At this point, the installer might ask you to reboot the system. If the
Configure SyncManager Wizard does not appear immediately after
rebooting, you can launch it manually, as described on page 50.
Configuring the SyncManager
A SyncManager Setup Wizard guides you through the configuration process, in
which you describe your email environment and determine how often the service
should synchronize data with your email system. The configuration process
performs an initial synchronization. After this process completes, Email Continuity
is ready for activation in the event of an outage.
SyncManager synchronizes Directory information, as well as Contacts and
Calendar data if it is stored on the email server. For calendar data, all activities
scheduled for the future are synchronized (including future instances of recurring
meetings), as well as any activities that occurred during the past seven days. If
you need to have a longer period of historical calendar data synchronized, the
number of days is configurable. Also, personal distribution lists can be
synchronized, if the system has been enabled to do so. Contact Support for more
information.
NOTE Personal Distribution Lists
If a Personal Distribution list is created or edited in Outlook, the contents can be
synced to the data center if this feature has been enabled by Support. If a
Personal Distribution List is created or edited using Outlook Web Access
(OWA), the contents are not synced.
While performing a sync, the system also checks for ID conflicts based on a user’s
primary email address. If more than one instance of an email address is detected,
a conflict is reported. (Note that the system does not use other criteria for
detecting conflicts, such as aliases or X400 or X500 addresses.) The system
provides means to resolve conflicts automatically or manually; see "
Resolving
User ID Conflicts Automatically" on page 148 and "Resolving User ID Conflicts
Manually" on page 125.
Q Why is conflict detection necessary?
A Email Security Services uses the Exchange LegacyDN as a unique identifier
when storing mail for a user. When the user changes Administrative Groups or
Exchange Organizations, the LegacyDN value changes, the old mailbox is
deleted, and a new one is created. To make sure that all mail collected for a
user under the old LegacyDN is subsequently associated for the user under
the new LegacyDN, SyncManager detects potential conflicts and allows
administrators to resolve them by indicating that the two users are the same
person.
You can configure the SyncManager either when prompted, at the completion of
product installation, or by launching the SyncManager Setup Wizard manually.