User guide

Licensed Customer Confidential Provisioning Wireless Continuity for BlackBerry
Email Continuity Administrator Guide version 6.5 (1st ed.) 63
NOTE SQL Security May Prevent Autodetection
If the SyncManager does not detect a database instance automatically, it’s likely
that the security settings for SQL are preventing the autodetection feature. In
this case, type the name of the instance and database instead of selecting them.
5 Click Add.
6 Repeat the preceding steps for each BES database.
7 After you add all necessary information, click Verify Configuration. The
software returns information on each entry in the BlackBerry Config
window.
8 Based on this information, add items to or remove items from the Sync
Settings table.
NOTE Modifying BlackBerry Configuration Information
You cannot modify entries in the BlackBerry Config window. Instead, you must
Remove any incorrect entry and then Add the correct information.
9 Click Save and close the BlackBerry Config window.
10 In the RIM Data Sync panel of the SyncManager interface, click Sync
Now. When the RIM data sync completes successfully, you can send
users the instructions for Wireless Continuity for BlackBerry feature, and
view information about devices using the Wireless Continuity for
BlackBerry feature. For information on each of these, see "
Wireless
Continuity for BlackBerry Administration" on page 129.
Distributing the Client Agent
There are two methods for distributing the client agent. It can be deployed through
the policy management features of BES 4.0+ (deployment over-the-air) or can be
manually downloaded to the device through a hyperlink sent to the user through
the Administration Console.
NOTE Complete All Preliminaries Before Proceeding
Be sure that you have completed all installation preliminaries listed under
"Verifying that Mobile Data Services are Installed and Configured" on page 31,
especially the steps for setting IT policies. If you have not completed these steps
before you distribute the client agent, your deployment will fail.
You can push the Wireless Continuity for BlackBerry client agent software over
the air to BlackBerry devices that have never had the agent installed before (new
installations, not upgrades). After distribution is performed as described below, the
client software is pushed to the device at the next application push default interval.
The default interval is four hours.