User guide

Provisioning Wireless Continuity for BlackBerry Licensed Customer Confidential
66 Email Continuity Administrator Guide version 6.5 (1st ed.)
• Click Apply.
12 Click OK. This returns you to the Application Control Policies panel.
You should see Global Push and Global Remove in this list. Click OK.
You return to the Device Software Configuration panel.
13 Verify that Email Continuity Agent is present, that the version number is
correct, that delivery is set to Wireless, and that policy is set to Global
Push. If everything is in order, click OK.
The BlackBerry Manager-Security Administrator Authority page
appears. When you click the Software Configurations tab, you should
see Email Continuity Agent with a description and a source path.
To assign software applications to users:
1 From the BlackBerry agent main page, select the All Users tab. A list of
users appears.
2 Right-click the name of the user or group of users with which you want to
work. From the drop-down list that appears, select Deploy Application.
3 Click Edit Properties. The Select a software configuration panel
appears.
4 Select Email Continuity Agent and click OK. You are returned to the
BlackBerry Manager-Security Administrator Authority page, and the
user’s information is updated. Scroll to the bottom of the user information
panel to confirm that the configuration status is ok, the system status is up-
to-date, and the application status is up-to-date.
Alternatively, the application poll interval runs at the next BES check-in
window. This can take up to four hours, depending on your configuration.
You can also remove the agent from users’ handheld devices using the over-the-
air method.
To remove the Blackberry agent for all users:
1 From the Blackberry Manager main page, select the Software
Configuration tab.
2 Select the Email Continuity Agent. The Device Software Configuration
panel appears.
3 In the Policy column, use the drop-down list to select Global Remove.
4 Click OK.
5 The application poll interval runs at the next BES check-in window. This
can be up to four hours, depending on your configuration.