Users Guide

Secure Lifecycle
● When Folder Management is enabled, the Dropbox option remains in Folder Management after Dropbox is uninstalled.
[DDPCE-417]
● Files cannot be downloaded directly from a cloud storage provider's website. To work around this issue, open files in the
Secure Lifecycle virtual drive on the client computer. [DDPCE-1511]
● When a new folder is created in the Secure Lifecycle virtual drive and a new file is added to it, the help file specified in the
Help File Name and Help File Contents policies is not added to the folder. [DDPCE-1824]
● When a user with a personal Dropbox account joins a Dropbox for Business team, the user must restart the computer in
order for Secure Lifecycle to protect all Dropbox files. [DDPCE-1854]
●
If a cloud profile is removed from the Cloud Storage Protection Providers policy, files can be uploaded in cleartext. Cloud
profiles are included in the policy value by default and must remain there. [DDPCE-1888]
● If Google Drive is installed before Secure Lifecycle activation, files can be uploaded in cleartext until activation. Dell
recommends that sync clients are not installed prior to Secure Lifecycle activation. [DDPCE-1951]
● If the Obfuscate Filenames policy is changed, only new folders and their contents are named based on the policy change.
Existing folders and their contents are named based on the Obfuscate Filenames policy value at the time the folder is
created. [DDPCE-1956]
● When the Dropbox Encrypt Personal Folders policy is Not Selected, a folder that is cut and pasted from a personal Dropbox
folder to a Dropbox for Business folder is not encrypted. [DDPCE-1957]
● When a file is downloaded to a computer and decrypted, a copy of the file with a .xen extension remains. The copy of
the .xen file can be deleted. [DDPCE-2297]
● Added 4/2017 - The user receives no error message when attempting to copy data from a protected Office document to a
new unprotected document, with Office 2013. [DDPCE-2618]
● A protected Word or Excel file can be inserted into an unprotected non-Office file (.txt or .csv) if the non-Office file is
opened with Word or Excel and the user inserts it as an object. Embedded Office files are not supported with protected
Office mode. [DDPCE-2591, DDPCE-2647]
● Added 4/2017 - Occasionally, due to Office Clipboard cache, protected content remains in the cache and can be copied to
new unprotected Office documents although Force-Protected mode is enabled. [DDPCE-2646]
When a OneDrive file is uploaded from a computer without Secure Lifecycle installed, a placeholder file (.plh) is created in
the Secure Lifecycle virtual drive. Attempting to open the file results in a File Access Denied error. To work around this issue,
simply delete the .plh file. [DDPCE-2702]
● Syncing a file that is copied and modified outside the sync folder then pasted back into the sync folder occasionally requires
more time than syncing other files. [DDPCE-2717]
● If the sync client is not installed on the computer, protected Office documents cannot be opened in the Office application by
selecting the Open in Protected View option and entering the file name. [DDPCE-2818]
● If the administrator installs Secure Lifecycle, the user must be logged in when the administrator enters the administrative
user name and password. If the user is not logged in, the Secure Lifecycle directories are placed in the administrator's User
folder. The user gets an unknown error and cannot open protected Office files. [DDPCE-2992]
● Added 2/2017 - After two or more Excel copy/cut and paste operations in rapid succession on a computer running either
Windows 7 or Office 2010, Secure Lifecycle becomes unresponsive. With other OSs and Office versions, Excel occasionally
returns an error, but Secure Lifecycle continues to function as expected. [DDPCE-3246]
● With Secure Lifecycle and protected Office documents, users can have multiple PowerPoint or Word documents open.
However, if a user selects multiple protected PowerPoint or Word documents in Windows Explorer, right-clicks, and selects
Open from the menu, an error message may display or some files may fail to open. If this occurs, open the documents one at
a time or, for multiple documents, select File > Open. [DDPCE-3287]
● Some files may remain after deleting multiple Google Drive files from the Secure Lifecycle virtual drive. To work around this
issue, delete the files in the browser or from the command line. [DDPCE-3366]
● When running protected Office mode, saving an existing Word file does not convert it to a protected Office file. To work
around this issue, select File > Save As and rename the file. [DDPCE-3448]
● New files in pre-existing sync client folders are encrypted rather than remaining unencrypted as expected when Secure
Lifecycle is installed and the Force Protected File Only policy is Selected. [DDPCE-3594]
● Added 4/2017 - The watermark may not display in a protected Word document when the user selects File > Print >
Settings > Print Selection although the Print Control policy is set to Watermark. [DDPCE-3617]
● When the Enable Time to Live and Embargo Control policy is Selected, a previously unprotected file is protected even if the
user cancels after selecting to Date Restrict/embargo the file and does not save edits. [DDPCE-3692]
● Audit events are not uploaded to the Dell Server if the user removes the audit certificate from the Windows store. To work
around this issue, restart the computer to regenerate the audit certificate. This is possible since the certificate remains in
memory although it has been removed. Ensure that certificates are not purged through Group Policy. [DDPCE-3820]
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Technical Advisories